William Larocca

William Larocca Email and Phone Number

Deskside Support Technician @ Technical Source Inc.
Palatine, IL, US
William Larocca's Location
Palatine, Illinois, United States, United States
William Larocca's Contact Details

William Larocca personal email

n/a
About William Larocca

Experienced Technical Support Specialist with a demonstrated history of working in any industry. Skilled in Windows Desktop Support, Client Systems Configuration, Windows and System Hardware Troubleshooting and Leadership. Strong information technology professional with A+ Certification and Accredited HP Platform Specialist focused in Computer Technology/Computer Systems Technology,

William Larocca's Current Company Details
Technical Source Inc.

Technical Source Inc.

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Deskside Support Technician
Palatine, IL, US
Website:
computerrelocation.com
Employees:
32
William Larocca Work Experience Details
  • Technical Source Inc.
    Deskside Support Technician
    Technical Source Inc.
    Palatine, Il, Us
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  • Source 1 Solutions Inc
    Deskside Support Technician
    Source 1 Solutions Inc Jun 2020 - Present
    Chicago, Illinois, United States
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  • Tyson Foods
    Technical Analyst
    Tyson Foods Jan 2014 - Present
    Greater Chicago Area
    END USER SUPPORT ANALYST / TEAM LEAD• Preformed end user support activity with emphasis on client support local and remote.• Conducted equipment troubleshooting and repair (Hewlett-Packard Certified).• Prepared computer equipment for new hire and end of life replacements.• Installed and configured hardware and software for user equipment.• Configured and supported personal smart device connection apps.• Applied updates to software and drivers for unit longevity and trouble avoidance.• Performed migration to new software versions – currently Windows 7 to 10.• Documented support calls within HP Remedy ticketing system.• Ensured users satisfaction with solutions and built harmony with timely follow up.• Prepared knowledge base articles to document unique solutions.• Preformed periodic 24 hour duty for technical support and customer service. • Supported laboratory data acquisition systems.• Collaborated with Engineering and Security teams for immediate issues. • Preformed equipment moves and new hire desk setups. • Kept informed with technology changes and security corrections. • Evaluated and tested new hardware configurations and systems. • Kept informed with company use policies and ensured compliance. • Maintained and configured Xerox and HP Printers and AV systems.
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  • Tyson, Hillshire Brands, Sara Lee
    Sr. Technical Support
    Tyson, Hillshire Brands, Sara Lee Aug 2005 - Present
    Downers Grove, Chicago, Illinois
    View

William Larocca Skills

Active Directory Windows Server Disaster Recovery Cross Functional Team Leadership Microsoft Office Leadership Technical Support Cisco Routers Vendor Management Networking Business Analysis It Management Computer Networking Sap Products Team Management Dns Dhcp Cisco Routing And Switching Lims Hp Openview Gupta Dba

William Larocca Education Details

Frequently Asked Questions about William Larocca

What company does William Larocca work for?

William Larocca works for Technical Source Inc.

What is William Larocca's role at the current company?

William Larocca's current role is Deskside Support Technician.

What is William Larocca's email address?

William Larocca's email address is wi****@****nds.com

What schools did William Larocca attend?

William Larocca attended Hewlett-Pakard, Comptia, Harper College, Northwestern University.

What skills is William Larocca known for?

William Larocca has skills like Active Directory, Windows Server, Disaster Recovery, Cross Functional Team Leadership, Microsoft Office, Leadership, Technical Support, Cisco Routers, Vendor Management, Networking, Business Analysis, It Management.

Who are William Larocca's colleagues?

William Larocca's colleagues are Jamie Oliger, John Napiorkowski, Nick Herron, Sadie Smith, Elizabeth Hepler, Laurie Ayllon, Rafael Rodriguez.

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