15+ years’ successful experience in customer service and facilities research support with recognized strengths in facilities management, problem-solving and trouble-shooting of building systems and infrastructure, project development and execution. Technical skills include building operation and maintenance, building automation and controls, optimization of energy usage, budgeting, and project management. Soft skills include strong written and oral communications, decisive, good judgment, integrity, thoroughness, and dependability, team player, effective working relationships with consultants, contractors, internal and external partners, proficient in computer applications including MS Office, SAP, Maximo, Lotus Notes, Microsoft Outlook, experienced standard work practices, standard operating procedures, OSHA regulations, EPA regulations, and ASHRAE standards Over my career I have developed a working relationships with a diverse group of personnel at sites I've been assigned and consider myself to be a person people seek out to get work done. Customers, contractors, and coworkers know to contact me, as I will respond in a timely manner and provide them with facilities related support. Providing exceptional customer service is critical to our customers and a valuable asset I have developed over my career.