William (Bill) Jones Email & Phone Number

Houston, Texas, Us

Develop and execute successful, scalable IT program strategies to support customer-base growth and profitability of implementation and support processes. Implement customer communication processes and critical event management procedures to ensure adherence to contractual service levels, reducing operation costs and avoiding contractual SLA penalties. • Manage Installation, Implementation Rollout, and Support Processes for large network engineering projects for over 20K customer locations with project budgets over $100 Million.• Develop and implement business continuity procedures to reduce time to repair for critical network outage events, avoiding potential revenue loss for clients totaling over $1.3 Billion annually.• Reduce labor costs for IT technical support services by $3.2 Million via improved global location strategies.

New York, Ny, Us

Support the development and implementation of strategies for procurement, sourcing, and onboarding initiatives. Collaborate with business unit management in understanding requirements, analyzing market and industry conditions, and developing plans to procure and manage IT services and products in a manner best suited to achieving corporate business objectives.Provide thought leadership and insight into the oversight of category strategy development and execution for categories in scope. Assist with seeking out opportunities for demand and compliance management.Provide input on policy and process standardization across the enterprise. Identify opportunities for continuous process improvement. Support partnerships with business stakeholders to deliver tangible and sustainable value. Act as relationship manager as needed.Monitor relationships with vendors and suppliers. Communicate corporate procurement standards to vendors. Support or lead the review of bid packages, proposals, selection of suppliers, and contract negotiations as well as other documents and deliverables.Partner with AIG internal groups such as Enterprise Risk Management (ERM), IT Security Risk and Compliance (ITSRC), Global Sourcing & Procurement Services (GS&PS), Applications Development and Management (ADM) SDLC, and Global Testing Shared Services Utility (TSSU) to develop, manage, and maintain operational frameworks for:• Digital Software Vendor Management• Vendor Governance and Service Delivery Manager Engagement• GS&PS Engagement• AIG GS Implementation Infrastructure Workgroups• AIG GS Implementation Process Improvement• AIG-GDP Compliance Training• Internal Audit remediation• Risk Controls Assessment / Improvement• Vendor Invoicing process improvement• GDP Metrics and Analytics• ADM SDLC & Software Licensing Engagement• Testing and Shared Services Engagement• Emerging Vendor Program• Onsite ITSRC Assessment/Remediation – Global Delivery Partners & Emerging Vendors

Plano, Texas, Us

Contract position with client AIG.Primary project involved FED Readiness procedures to address multiple internal horizontal audit findings including, but not limited to:* Setting up PMO for Vendor Risk Management data quality * IT Security Controls assessments and validations* IT Third-Party Vendor Inventory accuracy* CISSP standards validation* Vendor Governance System data quality adherence* Vendor risk rating* Process control documentation

Determine overall IT and Business strategy.Provide strategic direction to grow the enterprise business base and support via IT initiatives as needed.Generate business forecasts and annual budgets for IT and Operations.Manage budget and expenses to maximize ROI.Implement and drive acceptance of business and development strategies, such as Agile methodology, to reduce time to market for IT initiatives.Build and maintain IT and Operations departments with qualified, talented leaders and team members.Responsible for client acquisition, contract negotiation, and vendor management.Champion personal development and career guidance initiatives.Sponsor change management for all new process / program initiatives.Responsible for new business development and process improvement.

Atlanta, Georgia, Us

Lead Business Analyst - ITLed teams for the analysis, design, and development of Information Technology and Services to ensure that business needs are satisfied. This position includes, but is not limited to, business requirements development, functional and technical specifications, custom systems design and development, and configuration and implementation of business processes and systems solutions. Some of my achievements are as follows - I have: Managed teams of 50+ associates & onshore/offshore vendor resources.Managed all aspects of SDLC project phases on over 200 projects during my 13 year tenure at The Home Depot.Managed annual project budgets for software development and implementation efforts.Been responsible for forecasting and planning activities for monthly and annual spend on IT projects.Led process improvements for IT development and implementation procedures, as well as for operational business process redesign.Managed 3rd party work-orders, resource planning, and billing for outsourcing efforts. Administered performance evaluations on all direct reportsProvided strategic direction and implemented programs to grow the departmental and enterprise business base.

Atlanta, Georgia, Us

2006-2007- Sr. Operations Business Analyst, Inbound Logistics - Responsible for managing $170 million annual expense for pallets. Also managed $5 million annual spend for external temporary storage facilities. Negotiated contracts with all pallet vendor programs as well as storage vendor programs. Designed and implemented online ordering, invoicing, and electronic approval systems for control of storage expenses by regional management. Also maintained and held ownership for operational processes and eduacational training materials via company intranet.2004-2006- Sr. Business Analyst, Business Lead: SAP Deployment - Led major workstream in the world's largest implementation effort of SAP Workforce Management. Managed team of in-house associates as well as third-party consultants to analyze, modify, configure, and implement this solution. Workforce Management involves processes such as sales forecasting, workload generation, labor scheduling, and time and attendance systems.

Atlanta, Georgia, Us

2002 - 2004- Business Analyst - Led both business and IT support teams in the development, testing, rollout, and support of proprietary Labor Management System used to manage $9 Billion annual labor expense for the largest Home Improvement retailer in the world. Developed and implemented labor metrics reporting used by over 2500 members of field leadership to manage hourly labor and scheduling in our stores.2001 through 2002- IT Developer / Systems Engineer - Experience designing and building proprietary labor management and labor scheduling systems, project management utilizing systems development methodologies, and corporate architecture compliance.

Us

Was responsible for the company's first and only consumer-end web presence. The company had over 800 B2B presences, but only one that faced the end-product consumer of R&H specialty chemicals. WWW.paintquality.com, its content, and all of its international translations were my responsibility. I was responsible for 39 developers, both contracted and in-house, as well as the marketing and content-provision contracting involved with the site.

Negotiated sales contracts, supply contracts, and proposed project bids. Conducted market research and supervised direct marketing activities. Conducted all HR activities including recruiting, hiring, training, performance review, disciplinary action, and termination. Conducted collection activities. Developed a complete system of production & Standard Operating Procedure.

Mba, Strategy / Mis

Bs, Bus. Admin / Econ / Cpis