William Sisson Email & Phone Number

Indianapolis, Indiana, United States

United States

• Essential Duties
• Created and maintained reports/visualizations, SQL queries, and database objects.
• Actively participated in requirements gathering and design solutions for basic reports/visualizations.
• Research, troubleshoot, and resolve BI questions.
• Plan, prioritize, monitor, and complete assigned projects.
• Follow established software development methodologies and procedures (SDLC, Agile Methodologies and Scrum).

Greater Chicago Area

• Resolved issues by providing help desk support for end users through our ticketing system, over the phone, email, remote connection, and in person assistance.
• Aided on configuring workstations, software installations, VoIP, network troubleshooting, Active Directory, Exchange, Office 365 applications, Windows 10 installations/upgrades, MacOS, firewall configurations, and.
• Provided value to our clients by assisting with technical issues/questions in a professional, timely, and client focused manner.
• Provided value to our team by maintained best practice documentation standards and constant communication.

United States

• Troubleshot and updated any hardware (computers, projectors, webcams, microphones, etc.) and software (Windows 10 OS, Microsoft Office applications, Tableau, SQL) that were not working properly.
• Determined software/hardware issues with technology belonging to individual students (Mac & Windows).
• Aided Students, Staff, and Guests by answering technical and informational questions such as classroom availability, Lumpkin College general info, and other campus resources.

Charleston, Illinois, United States

Memorized and understood patient dietary needs and diet orders such as mechanical soft, puree, different types of thickened liquids, as well as other dietary needs for patient recovery.Developed bedside manner in order to learn the likes and dislikes of every patient and their preferred menu for the day. Developed a system for effectively distributing.

United States

• Applied leadership and time management skills while managing and delegating tasks to a team of 3+ sales associates.
• Bookkept store sales and inventory processing of roughly $500,000 worth of inventory.
• Training of new employees and weekly evaluations of current employees.
• Handling large scale customer orders for all different types of sports teams ($1,000+).