William J. Email & Phone Number

San Juan, Puerto Rico

San Juan, Puerto Rico

San Juan, PR

Designed and implemented several Access databases, leading to the creation of user productivity reports. Handle maintenance of PC’s, scanners and printers, as well as basic network configuration and software support.

Carolina, Puerto Rico

Puerto Rico

As an IT Technician for the Help Desk, I have the responsibility to diagnose and resolve any and all problems that may arise within the computer systems. The physical scope of the systems consists of around 200 computers (desktop PCs, Laptops and virtual machines, 30 printers, multiple switches and routers, as well as telephone (AVAYA IP phones and digital.

Responsible for monitoring and maintaining the company’s systems, ensuring banking transactions between the company and its customers in North, Central and South America, Europe and China are successfully completed. Whenever any issues arose, it was my responsibility to troubleshoot the problem and, if unable to resolve it, escalate to the appropriate.

Responsible for maintaining CPE’s ERP system "Velocity". I served as the liaison between CPE and Advanced Food Systems’ programmers and helped design the customer service, inventory, sales and routing modules. In charge of installing and maintaining all computer equipment, including servers, 90+ PCs, telephone equipment and networks. Designed and.