• Proficient in operating multiple Satellite Communications Subsystems• Expert in theory and troubleshooting multiple Satellite Communications Subsystems• Activating and deactivating circuits in accordance with Satellite Access Authorizations (SAA) and Telecommunications Service Orders (TSO).• Working with users, Internet service providers, Help Desk and facilities management teams to troubleshoot problems and provide timely restoration of communications to users.• Performing operations and maintenance, troubleshooting, fault isolation and repair actions as needed using various testing equipment.• Training junior technicians to create effective members of the team.• Proven ability to handle sensitive and classified materials according to standard procedures. • Directed a five-person team and ensured the update of training to maintain industry standards. • Wrote an operator’s manual for a Satellite Communications System (AN/TSC-179) and used it to cross train the five members of the team.• Streamlined a routine and preventive maintenance calendar that allowed for multiple teams to work more efficiently.• Proficient operation of multiple encryption devices • CISCO Router and Switch IOS• CISCO Call Manager Configuration• Troubleshooting multiple Operating Systems; Mac/Apple, Windows, Android/Droid, iOS,