Desktop Support Technician (Ross Stores, Inc.)
CurrentOrganized weekly moves, maintained and audited all NYBO IT inventory, directly assisted users and resolved desktop issues revolving around Microsoft 365, CRMs, and VPNs.Built laptops (Dell & Lenovo), handled break-fixes, assisted in the decommissioning and termination processes, and the installation of software licenses.Demonstrated great customer service/support to all users in the NY Office.