Strong communicator and team-player with 15+ years of management experience in the customer service and beverage industries; 10+ years of account management, budgeting, marketing and operations. Proven ability to innovate and successfully implement new programs to streamline costs and increase profits; adept at business technologies-CRMs, LMS, PowerBI, and other industry adjacent SaaS. Proficient in process development, project management, strategy, integration, special projects and data analytics. Open to new experiences, and most importantly always excited to work with and learn from other hard-working professionals.