William Pagden

William Pagden Email and Phone Number

Retired Advisor ITIL Expert, PMP
William Pagden's Location
Washington, District of Columbia, United States, United States
William Pagden's Contact Details
About William Pagden

Hands-on software application manager with a history of successes in Project Management, IT Service Management, and forming new teams and roles. Skilled at defining strategic and operational objectives that enable creative and effective organizational solutions.Key skills and experience:Business focus: Passionate belief that the key to successful software applications, is to first and foremost focus upon the business. Formed and managed Business Analysis, and Customer Service teams.Quality focus: Strong understanding of IT Service Management including CMMI, ITIL, and ISO standards. Formed and managed a Quality Assurance team.Technology focus: Expert Project Manager (Iterative Waterfall, Agile) who started his career known as a creative software developer with domain experience in: Artificial Intelligence, Communications Systems, Content Management, Data Warehouse, Medical Education, Knowledge Management, Planning Systems, and Web Applications.People focus: Articulate professional with identified strengths in Resource Management, Vendor Management, and Cultural Transformation including a strong interest in Voice of the Customer (VOC) initiatives.

William Pagden's Current Company Details

Retired Advisor ITIL Expert, PMP
William Pagden Work Experience Details
  • Fannie Mae
    Advisor - Itil Problem Management
    Fannie Mae Aug 2013 - Jul 2024
    Reston Va
    Reviewed existing ITIL Problem Management implementation including interfaces to incident and change management. Updated Fannie Mae problem management standard and processes. Responsible for adoption of revised standard and management of problems to the revised standard from 42% to 98%. Addressed longer term process sustainability supported by reports developed using Tableau.
  • Aamc
    Technical Manager - Service Delivery
    Aamc Jul 2010 - Jul 2013
    Washington D.C.
    Realized the vision of IT Service Delivery including the start-up of a customer service team whose role is to provide tier 2 support for both custom and commercial software. After one year role increased to encompass IT Service Delivery specifically: ITIL incident management, ITIL problem management and maintenance of the IT Service Catalog.
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  • Aamc
    Project Manager
    Aamc Jan 2006 - Jun 2010
    Washington D.C.
    Created a team focused upon commercially available software solutions to support corporate business units. After one year, role extended to form and manage Business Analysis team. Position required maintaining strong relationships with software vendors.
  • Intelsat
    Software Development Manager
    Intelsat 1991 - 2005
    Technical Lead - Data WarehouseServed as lead analyst working with the business to define and maintain the corporate capacity inventory model through continual business changes including: outside company acquisitions and company takeoverProject Manager - Custom EventsSuccessfully supported highly visible annual customer conferences critical to the organization. Managed all IT and communications for these conferences with up to 3,500 attendees held around the world. Also setup Y2K support center staffed by Operations Center & Corporate staff.Development Manager/Technical Lead – Capacity, Booking & Billing SystemsProvided expertise in A.I. and data modeling for a satellite capacity planning system.Promoted after one Year to manage and provide technical lead for $4 million development project. Responsible for managing 20 staff and 7 software application projects.
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William Pagden Skills

Software Development Agile Methodologies Sdlc Business Analysis Sharepoint Sql Enterprise Architecture Requirements Analysis Software Project Management Databases Database Design Vendor Management Software Engineering Xml Agile Project Management Itil Iso/iec 20000 1 Soa Web Services Iso/iec 27001 Certified Scrum Master Csm Project Management Program Management Tableau

William Pagden Education Details

  • Queen Mary College, London University
    Queen Mary College, London University
    Robotic Vision
  • Queen Mary College, London University
    Queen Mary College, London University
    Upper Second Honors.

Frequently Asked Questions about William Pagden

What is William Pagden's role at the current company?

William Pagden's current role is Retired Advisor ITIL Expert, PMP.

What is William Pagden's email address?

William Pagden's email address is wr****@****ail.com

What is William Pagden's direct phone number?

William Pagden's direct phone number is +120286*****

What schools did William Pagden attend?

William Pagden attended Queen Mary College, London University, Queen Mary College, London University.

What skills is William Pagden known for?

William Pagden has skills like Software Development, Agile Methodologies, Sdlc, Business Analysis, Sharepoint, Sql, Enterprise Architecture, Requirements Analysis, Software Project Management, Databases, Database Design, Vendor Management.

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