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@fanniemae.com
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3 phones found area 202
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LinkedIn matched
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William Pagden is listed as Retired Advisor ITIL Expert, PMP based in Washington, District Of Columbia, United States. AeroLeads shows a work email signal at fanniemae.com, phone signal with area code 202, and a matched LinkedIn profile for William Pagden.
William Pagden previously worked as Advisor - ITIL Problem Management at Fannie Mae and Technical Manager - Service Delivery at Aamc. William Pagden holds Ph.D Studies, (Completed All But Submission Of Thesis), Robotic Vision from Queen Mary College, London University.
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Hands-on software application manager with a history of successes in Project Management, IT Service Management, and forming new teams and roles. Skilled at defining strategic and operational objectives that enable creative and effective organizational solutions.Key skills and experience:Business focus: Passionate belief that the key to successful software applications, is to first and foremost focus upon the business. Formed and managed Business Analysis, and Customer Service teams.Quality focus: Strong understanding of IT Service Management including CMMI, ITIL, and ISO standards. Formed and managed a Quality Assurance team.Technology focus: Expert Project Manager (Iterative Waterfall, Agile) who started his career known as a creative software developer with domain experience in: Artificial Intelligence, Communications Systems, Content Management, Data Warehouse, Medical Education, Knowledge Management, Planning Systems, and Web Applications.People focus: Articulate professional with identified strengths in Resource Management, Vendor Management, and Cultural Transformation including a strong interest in Voice of the Customer (VOC) initiatives.
Listed skills include Software Development, Agile Methodologies, Sdlc, Business Analysis, and 20 others.
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Reston VA
Reviewed existing ITIL Problem Management implementation including interfaces to incident and change management. Updated Fannie Mae problem management standard and processes. Responsible for adoption of revised standard and management of problems to the revised standard from 42% to 98%. Addressed longer term process sustainability supported by reports.
Washington D.C.
Realized the vision of IT Service Delivery including the start-up of a customer service team whose role is to provide tier 2 support for both custom and commercial software. After one year role increased to encompass IT Service Delivery specifically: ITIL incident management, ITIL problem management and maintenance of the IT Service Catalog.
Washington D.C.
Created a team focused upon commercially available software solutions to support corporate business units. After one year, role extended to form and manage Business Analysis team. Position required maintaining strong relationships with software vendors.
Technical Lead - Data WarehouseServed as lead analyst working with the business to define and maintain the corporate capacity inventory model through continual business changes including: outside company acquisitions and company takeoverProject Manager - Custom EventsSuccessfully supported highly visible annual customer conferences critical to the.
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William Pagden is listed as Retired Advisor ITIL Expert, PMP.
AeroLeads has found 2 work email signals at @fanniemae.com for William Pagden.
AeroLeads has found 3 phone signal(s) with area code 202 for William Pagden.
William Pagden is based in Washington, District Of Columbia, United States.
William Pagden has worked for Fannie Mae, Aamc, and Intelsat.
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William Pagden holds Ph.D Studies, (Completed All But Submission Of Thesis), Robotic Vision from Queen Mary College, London University.
William Pagden is listed with skills including Software Development, Agile Methodologies, Sdlc, Business Analysis, Sharepoint, Sql, Enterprise Architecture, and Requirements Analysis.
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