William Bailey

William Bailey Email and Phone Number

Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC) @
William Bailey's Location
Massapequa Park, New York, United States, United States
William Bailey's Contact Details

William Bailey work email

William Bailey personal email

n/a
About William Bailey

William Bailey is a Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC) at Self-employed. Colleagues describe him as "- Always Understanding - Great Leader who always listened & acknowledged!!!!!!! - Always was clear on direction. - Great Team Leader. - Really an awesome individual!" and "I worked for Bill directly for several years within Pre Sales, Service Management at CA. Bill is an engaging and personable professional, and as Technical Director he was positive and supportive and regularly contributed with fresh ideas and approaches. Bill was an effective manager and coach for the people on his team and I would recommend him for another management role."

William Bailey's Current Company Details
Self-employed

Self-Employed

Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC)
William Bailey Work Experience Details
  • Self-Employed
    Experienced It Professional
    Self-Employed Jan 2022 - Present
  • Diligent
    Vice President Global Customer Support
    Diligent May 2010 - Dec 2021
    New York, United States
    Recruited, trained, and mentored 125 employees globally in a 24x7Customer Support Center to promote a culture of collaboration and continuous improvement to drive operational excellence ● Enhanced customer experience by providing concierge-level support to clients by using expert communication and time-management skills, with a customer satisfaction score of 4.98 in reviews ● Raised First call resolution (FCR) from 75% to 98%, solving customer service issues on the first interaction to improve CSAT level to 98% while helping maintain customer renewals at 96% ● Leveraged Workforce Management (WFM) processes/tools to manage budgets/forecasts, human resources, training, scheduling/analytics, increasing organizational performance.
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  • Ca Technologies
    Director Technical Pre-Sales
    Ca Technologies Jul 1997 - Aug 2009
    New York, United States
    Worked cross-functionally with 75+ sales staff and teams to help prioritize and set a vision for goals while implementing comprehensive process improvement frameworks to achieve growth for Computer Associates Antivirus, Backup, ServiceDesk, and DSM Products. ● Improved morale and increased productivity of the Pre-sales team for the Northeast and Mid-Atlantic Regions by 15% through team-building efforts and team development
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  • United States Navy
    Petty Officer Second Class
    United States Navy Apr 1983 - Mar 1987
    Uss Brumby (Ff-104)

William Bailey Education Details

Frequently Asked Questions about William Bailey

What company does William Bailey work for?

William Bailey works for Self-Employed

What is William Bailey's role at the current company?

William Bailey's current role is Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC).

What is William Bailey's email address?

William Bailey's email address is wb****@****oks.com

What is William Bailey's direct phone number?

William Bailey's direct phone number is +121274*****

What schools did William Bailey attend?

William Bailey attended Cornell University, University At Albany, Suny.

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