Experienced It Professional
Current
Self-Employed
Jan 2022 - Present
AeroLeads people directory · profile
William Bailey Email & Phone Number
Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC)
at
Self-employed
1 work email found
@boardbooks.com
3 phones found area 212 and 866
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Self-employed
Role
Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC)
Location
Massapequa Park, New York, United States
Who is William Bailey? Overview
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Quick answer
William Bailey is listed as Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC) at Self-employed, based in Massapequa Park, New York, United States. AeroLeads shows a work email signal at boardbooks.com, phone signal with area code 212, 866, and a matched LinkedIn profile for William Bailey.
William Bailey previously worked as Experienced IT Professional at Self-Employed and Vice President Global Customer Support at Diligent. William Bailey holds Certificate, Cybersecurity from Cornell University.
Company email context
Email format at Self-employed
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{first_initial}{last}@boardbooks.com
86% confidence
AeroLeads found 1 current-domain work email signal for William Bailey. Compare company email patterns before reaching out.
Profile bio
About William Bailey
William Bailey is a Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC) at Self-employed. Colleagues describe him as "- Always Understanding - Great Leader who always listened & acknowledged!!!!!!! - Always was clear on direction. - Great Team Leader. - Really an awesome individual!" and "I worked for Bill directly for several years within Pre Sales, Service Management at CA. Bill is an engaging and personable professional, and as Technical Director he was positive and supportive and regularly contributed with fresh ideas and approaches. Bill was an effective manager and coach for the people on his team and I would recommend him for another management role."
Current workplace
William Bailey's current company
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Self-Employed
4 roles
William Bailey work experience
A career timeline built from the work history available for this profile.
Vice President Global Customer Support
Recruited, trained, and mentored 125 employees globally in a 24x7Customer Support Center to promote a culture of collaboration and continuous improvement to drive operational excellence ● Enhanced customer experience by providing concierge-level support to clients by using expert communication and time-management skills, with a customer satisfaction score of 4.98 in reviews ● Raised First call resolution (FCR) from 75% to 98%, solving customer service issues on the first interaction to improve CSAT level to 98% while helping maintain customer renewals at 96% ● Leveraged Workforce Management (WFM) processes/tools to manage budgets/forecasts, human resources, training, scheduling/analytics, increasing organizational performance.
May 2010 - Dec 2021
Director Technical Pre-Sales
Worked cross-functionally with 75+ sales staff and teams to help prioritize and set a vision for goals while implementing comprehensive process improvement frameworks to achieve growth for Computer Associates Antivirus, Backup, ServiceDesk, and DSM Products. ● Improved morale and increased productivity of the Pre-sales team for the Northeast and Mid-Atlantic Regions by 15% through team-building efforts and team development
Jul 1997 - Aug 2009
Petty Officer Second Class
United States Navy
Apr 1983 - Mar 1987
2 education records
William Bailey education
Certificate, Cybersecurity
Bachelor'S Degree, Business Administration And Management, General
FAQ
Frequently asked questions about William Bailey
Quick answers generated from the profile data available on this page.
What company does William Bailey work for?
William Bailey works for Self-employed.
What is William Bailey's role at Self-employed?
William Bailey is listed as Experienced IT ProfessionalCompTIA A+, Network+, Security+ISC2(CC) at Self-employed.
What is William Bailey's email address?
AeroLeads has found 1 work email signal at @boardbooks.com for William Bailey at Self-employed.
What is William Bailey's phone number?
AeroLeads has found 3 phone signal(s) with area code 212, 866 for William Bailey at Self-employed.
Where is William Bailey based?
William Bailey is based in Massapequa Park, New York, United States while working with Self-employed.
What companies has William Bailey worked for?
William Bailey has worked for Self-Employed, Diligent, Ca Technologies, and United States Navy.
How can I contact William Bailey?
You can use AeroLeads to view verified contact signals for William Bailey at Self-employed, including work email, phone, and LinkedIn data when available.
What schools did William Bailey attend?
William Bailey holds Certificate, Cybersecurity from Cornell University.
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