William Cobb Email & Phone Number

As a Network Technical Analyst at CDK Global, I play a critical role in supporting the company's robust automotive technology infrastructure. My responsibilities focus on:Technical Support- Providing comprehensive technical assistance to clients- Ensuring smooth operation of network infrastructure- Delivering expert troubleshooting and resolution of network-related issuesNetwork ExpertiseLeveraging deep knowledge of networking technologies to:- Diagnose and resolve complex network challenges- Maintain high performance and reliability of network systems- Support CDK Global's mission of delivering cutting-edge automotive technology solutionsClient Success- Committed to exceptional customer satisfaction- Proactively addressing client network needs- Contributing to CDK Global's reputation as an industry-leading technology providerMy technical skills and customer-focused approach are instrumental in maintaining the seamless network operations that support CDK Global's extensive automotive retail technology ecosystem, which serves over 15,000 retail locations across North America.

United States

Hillsboro, Oregon, United States

As a Site Operations Engineer at Twitter's recently constructed data center, I played a crucial role in maintaining the facility's infrastructure both on-site and remotely. My responsibilities encompassed a wide range of technical tasks:Server ManagementI specialized in troubleshooting and repairing Linux-based servers, utilizing crashcarts and IPMI-based networks for efficient diagnostics and maintenance.Network InfrastructureMy expertise extended to the network layer, where I:- Troubleshot and repaired Top of Rack (ToR) switches- Managed Juniper management switches and Cisco access switches- Resolved issues with optical connections between ToR, management, and fabric core switchesTicketing and DocumentationTo ensure smooth operations, I:- Utilized Jira for managing various ticket types, including repair (ACT) and data center site ops tickets- Referenced Confluence pages for technical troubleshooting procedures and Field Replaceable Unit (FRU) part numbers during the RMA processData Center OptimizationMy work contributed to Twitter's efforts to streamline its data center operations, which has led to significant cost savings and improved efficiency.This role required a blend of hands-on technical skills and systematic problem-solving abilities, crucial for maintaining the high performance and reliability of Twitter's data center infrastructure.

Milwaukie, Oregon, United States

As a versatile IT professional, I serve in multiple roles including Network Engineer, Systems Administrator, and Hardware Technician within a high-performing team. My responsibilities span across various critical areas of IT infrastructure management and support:System AdministrationI provide comprehensive administration for:- Windows environments- Unix systems- Linux platformsThis involves managing user accounts, implementing security policies, and ensuring optimal system performance across all platforms.Network ManagementMy network-related duties include:- LAN/WAN administration- VPN configuration and maintenance- Troubleshooting network access issues- Managing user permissions and access controlsVirtualizationI work extensively with VMware solutions to:- Deploy and manage virtual machines- Optimize resource allocation- Ensure high availability and disaster recovery readinessSecurity SolutionsI implement and maintain various security measures to protect our IT infrastructure, including:- Firewall configuration- Intrusion detection and prevention systems- Regular security audits and vulnerability assessmentsTechnical SupportI provide crucial support for:- Software deployments and upgrades- Resolving complex network and system issues- Assisting end-users with technical problemsCompliance and AuditingA significant part of my role involves:- Performing regular audits on all system transactions- Generating compliance reports- Ensuring adherence to security, availability, processing integrity, confidentiality, and privacy standards for all systems and resourcesThis multifaceted role requires a deep understanding of various IT disciplines, strong problem-solving skills, and the ability to work effectively in a team environment. By maintaining and optimizing our IT infrastructure, I contribute to the overall efficiency and security of our organization's technology ecosystem.

Vancouver Washington

As a Network Lab Technician, I managed and supported network devices while implementing network changes following established procedures. My role involved:Network Management- Managing and supporting various network devices to ensure seamless operations.- Implementing network changes in alignment with applicable protocols and procedures.Problem Analysis and Diagnosis- Analyzing and diagnosing network issues to identify root causes.- Recommending corrective solutions for both hardware and software-related problems.Preventative Maintenance- Conducting preventative maintenance tasks to enhance network reliability and performance.This position required a keen eye for detail, strong analytical skills, and a proactive approach to maintaining the integrity and efficiency of the network infrastructure.

Vancouver Washington

Associate of Applied TechnologiesCisco TechnologiesGPA 4.0Candidate for Cyber Security Bachelors

Austin, Texas Area

AT&T — Austin, TX, January 1999 to February 2017Systems TechnicianAs a Systems Technician, I played a crucial role in maintaining and optimizing network infrastructure. My responsibilities encompassed:Cable Management- Conducted thorough inspections of cable lines to ensure integrity and optimal performance- Identified and resolved issues related to cabling to maintain network reliabilityNetwork Device Management- Managed and supported a wide range of LAN and WAN network devices- Implemented network changes following established procedures and best practicesTroubleshooting and Problem Resolution- Analyzed and diagnosed network problems using advanced diagnostic tools- Developed and implemented effective solutions to maintain network uptimeEquipment Installation and Testing- Assembled and installed various communications equipment- Performed comprehensive wiring and switching tasks- Conducted rigorous testing procedures to ensure proper functionality of all installed componentsNetwork Optimization- Continuously monitored network performance and suggested improvements- Implemented upgrades and modifications to enhance network efficiency and reliabilityThis role required a blend of technical expertise, attention to detail, and problem-solving skills. By maintaining the physical and logical aspects of the network infrastructure, I contributed to the overall stability and performance of the organization's IT systems.AT&T — Austin, TX, January 1996 to January 1999Customer Service and Technical SupportConsulted with customers, business clients and government agencies to provide network and communication solutions along with troubleshooting, billing, and recommending products and services to meet the needs of the customer.

Associate Of Applied Technology, Cisco Technologies, 4.0

Activities and Societies: PHI THETA KAPPA HONOR SOCIETY, HONOR ROLL-VICE PRESIDENTS LISTCompleted Relevant Classes: IP Subnetting CCNA.

Ccna Cisco Certified Network Associate, It Network Engineering, 4.0

Education record

Education record

Education record