William Fellows Email & Phone Number

- Responsible for the management and day to day operations of Amelia Park Ice Arena, Outdoor Rink and Amelia's Garden -Oversees all facility and operational responsibilities of the ice arena, including grounds upkeep, risk management, preventative maintenance and building repairs as needed.-Generates revenue via events, skating programs.

-Creates and implements new programs and events-Manages Social Media and Website -Assists General Manager with rink sponsorship sales-Generates revenue for all 3 complexes on campus (ice arena, garden, DEK rink)-Intake and organization of all incoming registrations for Amelia Park Arena leagues and programs-Creates and maintains relationships in the.

-Foundation in which all proceeds donated to various animal rescue based local organizations -Promote event through social media and local businesses-Gather and allocate donations from local businesses and community members-Raised $19,000 since inception

-Provides overrides and approves exceptions for Banking Center Specialists and Tellers -Trains and assists new team members in all aspects of the position. -Key-holder; opens and/or closes the Banking Center, ensuring service and security standards are maintained in the absence of the Banking Center Manager, Assistant Manager and Operations Specialist..

-Evaluates, presents and sells bank products and services to ensure customer satisfaction and a positive experience.-Assists with business development and sales management. Occasionally performs bank-at-work duties at an outside location.-Identifies and analyzes a variety of customer needs and resolves them to the customer’s satisfaction in accordance with.

• Manage up to 20 employees at a time, prioritize responsibilities and track daily control sheets
• Train all new hires on policies and procedures
• Assist customers and cashier with register issues to facilitate world class customer service
• Supervise lane accountability amongst grassroot employees
• Produce weekly Cashier Notes providing updated sales and policy information for cashiers

• Field complaints and find solutions to ensure customer satisfaction
• Manage and utilize customer database

• Provided excellent customer service for launch of new Big Y application
• Assisted with the approval and distribution of corporate gift card orders and donations
• Shadowed Social Media supervisor and learned various strategies to generate engagement
• Accurately and efficiently entered in customer emails into spreadsheet for newsletter campaign

• Hosted weekly events in downtown Springfield to promote upcoming season
• Ensure a positive customer experience on game nights through informational tables
• Assisted with special promotions and fan interaction
• Attended meetings and communicated effectively with supervisor and other interns
• Coordinated pre-game events such as national anthem and kids club with attention to detail on timing to avoid late start penalty

Bachelor'S Degree, Business Management/Marketing

Cum Laude Honors, Deans List

Associate'S Degree, Sales Management

Diploma