Patric Fox Email & Phone Number

Columbia, MD, US

Columbia, MD, US

EKS / Rancher / Helm Templates, Charts, Unit Tests, JIT / kubernetes / cockroachDB / Nginx / keda / vpa / hpa / Python / Bash

Columbia, MD, US

AWS, EKS, Autoscaling, Helm templates, Terraform, IaC, Docker, shell scripting, Python, Nginx, cockroachDB, CICD, Automation, Groovy, Kubernetes, certificates, SAML

Columbia, MD, US

Columbia, MD, US

Columbia, MD, US

Jenkins | Pipelines | Delivery | Build and Deployment | Scrum Master | Agile | Javascript | Groovy | NexusIQ | SonarQube | Containers | Kubernetes | Docker | K8s | Rancher

Foster City, CA, US

Lead a cross functional team focused on support operations and customer experience.Manage a global team that is responsible for day-to-day support operations and program managementProvide oversight and governance for program adherence across the support organizationResearch new techniques and solutions for automating and simplifying agent workflowsVendor.

Aliso Viejo, California, US

Aliso Viejo, California, US

IAM / IDAAS / Ruby on Rails / Python / Cucumber / Jenkins / TestRail / SpiraTest / RemoteLaunch / Nokogiri / Selenium IDE + Webdriver / Watir / Smoke tests / Certification tests / Functional tests / Regression tests / AWS / VirtualBox / API / REST / CSS / XPATH

Aliso Viejo, California, US

Active Directory / LDAP / Workday / Google Directory / SAML / OpenID / IDP / SP / Installation / Configuration / Recommendations / Training / Team Metrics / Escalations / Reoccurring Customer Meetings / Deployment / QA / SumoLogic / Python / Javascript / Ruby / Cucumber

Foster City, CA, US

• Worked on internal and external projects and web-based enterprise applications such as QualysGuard Vulnerability Management and Web Application scanning
• Exhaustive unit level, functional, integration and regression testing for all modules of the application
• Work in multi-layer authentication framework.
• Main duties are testing Web Application scanning detections and functionality.
• Worked with operations team to deploy code in production at end of each release cycle.
• Worked closely with customer support team to identify CRM bugs reproducible cases.

Foster City, CA, US

• Team Mentor - provide guidance to newer team members on handling variety of issues. Primarily when to open a bug with development and when more testing can be done by support to replicate behavior or resolve issue..
• Content Creation - How-to articles, training material, general guides and walk-through documentation for various internal processes (gathering bug information, locating scanning errors, configuring test account for.
• Case Escalations - Web Application Scanning issues from internal contacts (sales, PM, support) and customers (from initial prospect inquiry through post deployment).
• Primary Contact -issues with Qualys API. Verified API connectivity and functionality through manual API calls using CURL, WGET and BURP Proxy.
• Custom scripts/tools created for support to handle debug scan data.
• Maintenance of support test server for signature investigation and manual vulnerability testing.

Foster City, CA, US

• Primary support contact for all pre- and post- Web Application Scanning customers.
• Training delivered to support teams on new product lines
• Penetration testing instructions to team for validating WAS findings (XSS - Cross Site Scripting, SQL Injection, Blind SQL Injection, XSRF - Cross Site Request Forgery, etc)
• How-to and various troubleshooting help articles created for internal (confluence) and external publishing (community)
• Respond to customer's direct inquiries through Qualys Community (jive based CMS+social interaction).
• Creation and modification of Selenium IDE scripts for use with Web Application Scanning engine for authentication and crawling.

Santa Clara, CA, US

• Asempra was acquired by BakBone Software
• Maintained support SAN compatibility lab (2 KVM, 18 servers, 2 SANs (both iSCSI and Fiber)
• Assist engineering with quality assurance testing for major and minor product releases as well as emergency patches.
• Directly assist customers with their existing installations.
• Work with iSCSI and Fiber Channel based SAN's for backup and recovery.
• Troubleshooting Microsoft Exchange and SQL interaction with Volume Shadow Copy services.

Reston, Virginia (VA), US

• Review new products to provide feedback to management on expected support levels and total time to train existing team members.
• Document and reproduce customer issues to coordinate fixes from engineering.
• Lab setup and creation. I spent several weeks updating the lab and testing process for the Enterprise Support Team. I transitioned the team from a mostly physical lab to relying on only a few physical appliances and.
• I have installed and configured IIS, Iplanet, Apache, Active Directory, SunOne LDAP, Open LDAP, Linux (RedHat Enterprise, Fedora, and Ubuntu), Oracle, MySQL, MSSQL, DNS and Exchange servers to install, test, and.
• Pre and Post customer engagements to determine best possible fit for VeriSign services into customer’s overall initiative.
• Consultation services on customer goals and initiatives to deploy VeriSign solution’s into their existing environments.

Reston, Virginia (VA), US

• Providing technical support on all PKI and Affiliate related products to over 30 worldwide affiliates and 1500 domestic PKI customers.
• Troubleshooting hardware, software, network, and application issues.
• Identifying outages based on customer experience and working with multiple teams to determine root cause analysis
• Assisting professional sales organization with timely support during customer installs and upgrades
• Configuring, installing, and supporting server and cryptographic hardware and software
• Training and mentoring other team members