William Pho Email & Phone Number

Peter Lougheed Centre

• Worked in a multidisciplinary team of physicians, nurses, allied health professionals and support workers, demonstrating excellent interpersonal and communication skills• Established empathetic relationships and rapport with patients to identify and address patient-specific goals• Reinforced critical thinking skills in a high-acuity and stressful environment to yield quality nursing and patient outcomes• Worked multiple overtime shifts to ensure tasks were completed on time, displaying resilience and dedication• Mentored colleagues with the launch of new provincial software to ensure the continuation of safe and streamlined work

Covid-19 Immunization Clinic

· Provided consistent individualized counselling and education to patients and families· Vaccinated over 500+ individuals during the stressful peaks of COVID-19· Ensured ongoing patient satisfaction in alignment with the shared vision and values of AHS through application of a holistic approach to health care, health promotion and maintenance

· Collaborated within a multidisciplinary team of Physicians, Nurses, Allied Health Professionals and Support Workers, demonstrating excellent interpersonal and communication skills· Communicated and documented critical patient information to facilitate discussion of prevention and treatment

• Used my extensive knowledge of products to improve sales, resulting in consistent beating of daily sales goals• Adapted existing inventory to the changing market, leading to improved efficiency and reduced waste• Training over five new employees for a new franchise location, showcasing leadership and product expertise• Increased company sales through effective social media advertisement on TikTok and Instagram

• Identified customer pain points and formulated appropriate solutions, leading to increased rate of recurring customers and customer review ratings• Implemented extensive product and market knowledge to effectively up-sell existing sales• Used strategic cold-calling to inform our top buyers of new offers and promotions• Promoted the value of the customer loyalty program, leading to a significant increase in customer sign-up and utilization rate• Surpassed daily and promotional sales goals through successful cross-selling in-store and online

Bachelor'S Degree, Registered Nursing/Registered Nurse

Education record

· Completed Advanced Placement (AP) Mathematics 31 & 35 in Grade 12, achieving the max-credit score 5/5