William Pho Email & Phone Number

Peter Lougheed Centre

• Worked in a multidisciplinary team of physicians, nurses, allied health professionals and support workers, demonstrating excellent interpersonal and communication skills
• Established empathetic relationships and rapport with patients to identify and address patient-specific goals
• Reinforced critical thinking skills in a high-acuity and stressful environment to yield quality nursing and patient outcomes
• Worked multiple overtime shifts to ensure tasks were completed on time, displaying resilience and dedication
• Mentored colleagues with the launch of new provincial software to ensure the continuation of safe and streamlined work

COVID-19 Immunization Clinic

· Provided consistent individualized counselling and education to patients and families· Vaccinated over 500+ individuals during the stressful peaks of COVID-19· Ensured ongoing patient satisfaction in alignment with the shared vision and values of AHS through application of a holistic approach to health care, health promotion and maintenance

· Collaborated within a multidisciplinary team of Physicians, Nurses, Allied Health Professionals and Support Workers, demonstrating excellent interpersonal and communication skills· Communicated and documented critical patient information to facilitate discussion of prevention and treatment

• Used my extensive knowledge of products to improve sales, resulting in consistent beating of daily sales goals
• Adapted existing inventory to the changing market, leading to improved efficiency and reduced waste
• Training over five new employees for a new franchise location, showcasing leadership and product expertise
• Increased company sales through effective social media advertisement on TikTok and Instagram

• Identified customer pain points and formulated appropriate solutions, leading to increased rate of recurring customers and customer review ratings
• Implemented extensive product and market knowledge to effectively up-sell existing sales
• Used strategic cold-calling to inform our top buyers of new offers and promotions
• Promoted the value of the customer loyalty program, leading to a significant increase in customer sign-up and utilization rate
• Surpassed daily and promotional sales goals through successful cross-selling in-store and online

Bachelor'S Degree, Registered Nursing/Registered Nurse

Education record

· Completed Advanced Placement (AP) Mathematics 31 & 35 in Grade 12, achieving the max-credit score 5/5