William Pino Email & Phone Number

Greater Los Angeles Area

Contribute to general business planning regarding technology and systems required to maintain Agency operations and competitiveness. Keep abreast of new developments in information systems and telephony technology, and anticipate Agency needs. Ensure confidentiality and reliability of corporate data and proprietary information. Function as the top level contact to assist end users in determining IT requirements and solutions. Responsible for the following departments: Information Technology, Purchasing, Facilities, Front Desk/Call Center, and Telecommunications.• Established long-term needs for information systems, and plan strategy for developing systems and acquiring hardware to meet application needs.• Negotiated several property leases containing favorable terms for the Agency.• Ensured information technology department follows best practices.• Validated telecommunications architecture is cost effective and scalable.• Ensured Front Desk and Call center departments meet the Agency’s customer SLAs (Service Level Agreements). • Overview Purchasing and Facilities departmental operations to verify they are operating in a cost effective and efficient manner.

Manage departmental personnel and budget. Manage all IT operations in the absence of the IT Director. Make recommendations and participate in decisions on improvements to the LAN/WAN, telecommunications architecture, data center and Disaster Recovery site. Participate in internal and external audit reviews, develop compliance documents and perform compliance testing.* Periodically reviewed and evaluated IT systems and architecture to validate they met current and projected requirements.* Managed various projects to develop (internal or outsourced) software applications that are available 24x7 to process electronic money transfers between the United States and Mexico.* As the Area Information Security Officer, developed and enforced procedures to ensure that IT personnel follow “best practices” (data encryption, etc.) to meet security requirements and regulations.

Managed the following departments during my tenure at Citibank (Banamex USA): Application Development, Network Support, Help Desk, Maintenance/Database Administration, and Service Bureau Relations (vendor management).* Analyzed, recommended and served as Project Manager of a two year, $1.5 million toll bypass and Avaya VoIP solution to replace obsolete telecommunication and call center systems for international and domestic telephone calls and faxes.* Implemented a Data Warehouse to track customer credit card transactions, perform credit evaluations and marketing of new credit card products* Established and enforced software configuration control procedures and security schema.* Improved code quality through the establishment, implementation and maintenance of SDLC policies and procedures.* Project Manager for the following critical projects assigned by the President and the Executive Vice President:* Disaster Recovery project (10 personnel), which established a verifiable failover process/system.* Internet initiative (15 personnel) to establish an outsourced web presence, which offered 24x7 online banking services.* Year 2000 compliance project (20 personnel) to ensure all IT systems (internal and business partners) operated on 1/1/2000.

1) Evaluated COTS software2) Wrote and enhanced MS Access and Visual Basic programs.3) Supervised two network administrators.

Supervise the Computer Sciences Corporation's prototype development team (four programmers), evaluate software, and enhance MS Access and Visual Basic programs. Develop IT solutions, using SDLC standards and prototypes for the U.S. Air Force - Space and Missile Systems Center.

Lead software development team to develop applications for the U.S. Air Force. Develop applications using SDLC (Software Development Life Cycle) methodology.* Management of 12 personnel (including 2 supervisors) on a $.75 million finanacial application contract. Software and supporting documentation were delivered on time and within budget* Project status presentations, using MS Power Point, to government personnel and TSI's Vice President* Developed financial software that became a standard for the US Air Force* Delivery Order Manager of a Functional Requirements survey to determine and document customer’s requirements for utilization of an Executive Information System

Msms, Management Science, 3.6

Msms, Management Science

Bsbs, Business Science