Dynamic IT professional with strong experience in Command Center, Technical Support, Production Analysis, Job Scheduling, Batch Monitoring and Operations (invoking escalation and incident protocols as required) and Help Desk L1/L2 problem determination/resolution. Expert in all facets of JCL. Responsible for building/maintaining complicated JCL procedures. Significant TWSz Job Scheduler experience as well as Control-M. Provide technical assistance to both technical and non-technical users. Have developed, tested and implemented CLISTs, ISPPLIB Panels and interactive and batch REXX execs. Liaise between Client and Facilities Management provider for technical matters, including client-facing contact in a service bureau-like environment.
Listed skills include Disaster Recovery, Business Analysis, Project Management, Vendor Management, and 23 others.