William Provost Email & Phone Number

Atlanta, Ga, Us

United States

Atlanta, Georgia, United States

Selected to build and lead first of its kind national pilot for T-Mobile. As part of growth and development of small-town rural areas, hybrid pilot filled in and serviced unassigned small business and government territories. Account Executives sell to both government and small business. Assumed Full CRM (Salesforce) responsibilities, driving activity and funnel growth.• Recruited, hired, and trained in 7 targeted rural cities in 6 states, creating balanced, well rounded, high performing hybrid sales team (Texas, Arkansas, Missouri, Louisiana, Georgia, Tennessee).• Strategized and organically grew T-Mobile brand in underserviced rural towns by quickly identifying key buying behaviors and customer expectations.• Performed field sales activities, including door knocking / cold calling with each Account Executive, modeling what right looks like in the moment, providing coaching and feedback, reducing new team ramp period from 6 months to 3.• Manage cross-channel sales processes and collaboration, creating smooth backend transitions between small business and government sales and operations support teams, reducing time wasting barriers.• Improved leads passed from average of 2 per month to 15 by developing retail store partnerships, expanding market share by increasing team confidence in qualifying and passing business customer leads to account executive team.• Realized 20% lift in overall sales by driving heavy activity with local outreach and Chamber of Commerce, growing local network and brand recognition within community.

Atlanta Metropolitan Area

Recruited by EVP of Sales and Operations (former T-Mobile peer) due to reputation as “fixer” within corporate T-Mobile to newly created, multifaceted role charged with leading turnaround of underperforming, 27-store Florida region. Directed wide-scale performance assessment, talent realignment and re-training of all levels of store personnel, delivering record-setting 3-month turnaround.• Promoted in 6 months to senior-level companywide sales and operations leadership role over 3 Director-level direct reports (Sales, Operations, and Training), and Manager of Corporate Facilities. (58 nationwide stores), overseeing 270 personnel and $1.15M revenue monthly P&L.• Leveraged increased scope of responsibility by maximizing top line sales and revenue growth, strategically planning, and implementing key operational, training, and cost reduction initiatives.• Quickly repeated turnaround efforts for North and Texas regions, repositioning district / store management.• Introduced strategic / tactical action plans for controlling costs and driving revenues, coordinating with T-Mobile field management, corporate directors, and District Managers, ensuring alignment and execution.• Led national / regional turnaround initiatives, revitalizing stagnant revenues, and growing monthly sales from $400K in 1/18 to nearly $1M by 12/19 by reorganizing sales team and recruiting / developing higher-caliber talent.• Played key role in developing and implementing formal, centralized policies and procedures from ad hoc for early-stage T-Mobile retailer, spanning all facets of sales, operations, and human resources.• Introduced and implemented succession and bench-building plans for all levels of leadership, including career development program, building company bonus and commission incentive programs.

Atlanta Metropolitan Area

Tapped by Senior Manager for Small Business in Southeast Region, taking on newly created business development role in recognition of track record building high-performance teams, achieving top sales / growth results.• Led 6-member team of B2B Account Executives, boosting growth across metro and suburban Atlanta increasing market share across state of Georgia (averaging only 1% to 2% initially).• Oversaw sales planning, funnel activity, cold call / field prospecting, conducting daily planning / review sessions with Account Executives.• Successfully transitioned into the B2B side of the wireless sector, gaining experience in operations and large-scale, time-sensitive onboarding of key accounts, including Danley Sound Labs and Goodwill with no service interruptions.• Achieved all performance targets, delivering 4,300 annual gross activations and 360 new lines of service monthly.• Procured critical business solutions by partnering with third-party vendors and internal sales engineering and implementation managers, including Geo Tab GPS tracking, Cradle Point Solutions, and Assurant Handset Protection

Atlanta Metropolitan Area

Enlisted in joining early-stage T-Mobile as #2 externally sourced DM in Southeast, reporting to Regional Director of Retail for Georgia.• Built and developed results-driven teams of up to 200 FT / PT personnel, including 10 to 12 Retail Store Managers and Assistant Retail Managers, turning around underperforming stores and districts, growing market share while retaining existing account base.• Developed and implemented action plans, reviewed with sales management team, operating statements and performance reports, training, and coaching new and existing sales representatives.• Rapidly tapped as “go-to turnaround leader” within one year, ranking in top two among 12 Southeast districts and, over tenure, transforming 5 subpar operating districts into top performers.• Piloted multiple company-wide pilot initiatives, serving as interim DM of additional districts within and outside of Southeast Region during vacancies up to 6 months.• Led teams in exceeding corporate metric-driven targets, achieving 5% to 12% YoY growth in gross activations, including equal improvements in feature and accessory attachment rates.• Selected to spearhead Georgia Career Development Program (CDP) over 5 years, overseeing key training program developing future store leaders among high-potential sales reps, grooming Store Managers, to promotion within months of completion.