Partnered with business leaders and teams to help drive down operating costs by identifying operational pain points, developing automation based solution strategies, managing project delivery, and resolving post-implementation issues.Delivered intelligent automations for finance operations (accounts receivable logging), underwriting operations (automated renewals and policy issuance) and pricing (rating of renewals) that saved time, reduced human error, and eliminated repetitive data entry.Managed & monitored live automations, investigated errors, resolved outages, conducted troubleshooting and developed testing and solution requirements for developers.

Led the data migration and conversion team and work stream to transition the renewal and servicing of hundreds of thousands of customer policies and information, safely and confidentially, into a new policy administration systemDelivered on original 92% automated target, achieving results as high as 96% of records being brought into the new system with no human intervention required and no impact on the customerDeveloped the business strategy for conversion including: training, change management, testing and test case creation, error and exception handling and cross-functional compatibility to ensure minimal impact to business as usual activities. Created and delivered training to dozens of personnel across different departments on the Reason, Execution, Goal and Escalation for all things conversion

Role Highlights: Ensured current and future-state requirements for the business' insurance operations strategy were met by potential vendors by providing guidance, feedback and requirements during a core system replacement for insurance operations.Clarified future state uncertainties and drove minimum viable product requirements creation by engaging business leaders across the organization by delivering reports and presentations on how business strategy could influence IT tools and vice versa.

Resolved complex insurance operations issues to ensure timely internal and external customer serviceProposed and implemented several process improvement in diverse areas including: triage and workflow/workload management, cross-departmental operations and customer managementDrove systems requirements gathering and future state objective setting as an underwriting operations subject matter expert during the vendor selection and development stage of a multi-year core system replacement project

Adjusted first and third party business auto and commercial general liability claims in a specialized service unit. Executed end-to-end process from intake to resolution partnering with external partiesto coordinate indemnity, subrogation, and litigation as neededInvestigated liability claims determining fair and appropriate resolutions according topolicy language and compliance with applicable laws – Licensed in 50 states

Assisted students by solving unique problems related to video production.Maintained accountability of assigned audio/video equipment for Georgia State University.Assisted in the development and implementation of an inventory management system.

Led a team of Marines in day-to-day operations to solve rapidly changing security andstabilization problems Entrusted with secret clearance and highly sensitive operational informationManaged a team accountable for the distribution of all the company's weaponrytotaling over $7M as Armory ManagerTrained, developed, and mentored a team of 4 after being promoted to Corporal