William Eder Email & Phone Number

Colorado Springs, Colorado, United States

Lead an exceptional team of Business Architects and Product Managers connecting dots across the Commerce Policies, Processes, & Systems that transact Cisco’s $53B+ (Hardware, Software, SaaS, HWaaS, and Services) business, including: • Offer Management & New Product Introduction (NPI)• Configure, Price, Quote (CPQ)• Order, Fulfillment, & Provisioning• Post Sales Subscription Lifecycle Management• Renewals We drive/ provide:• Strategic Guidance and Deep Expertise… Show more Lead an exceptional team of Business Architects and Product Managers connecting dots across the Commerce Policies, Processes, & Systems that transact Cisco’s $53B+ (Hardware, Software, SaaS, HWaaS, and Services) business, including: • Offer Management & New Product Introduction (NPI)• Configure, Price, Quote (CPQ)• Order, Fulfillment, & Provisioning• Post Sales Subscription Lifecycle Management• Renewals We drive/ provide:• Strategic Guidance and Deep Expertise • End to End “Forest through the Trees” solutioning• Connect Cisco Commerce into the larger Cisco ecosystem• Architecture Center of Excellence• Insights to Industry Trends Show less

Colorado Springs, Colorado, United States

Lead a talented team of Engineering Product Managers and Architects driving Cisco’s online customer experience (CX Cloud). • Delivering the elegant experience that’s drives Cisco’s ARR/ aaS/ licensing evolution• Providing intuitive, intelligence driven access to Cisco CX Services• Delighting customers through a simple telemetry driven experience.• Overseeing: - Product Management (define and deliver a feature rich roadmap), - Solution Architecture (provide solutions… Show more Lead a talented team of Engineering Product Managers and Architects driving Cisco’s online customer experience (CX Cloud). • Delivering the elegant experience that’s drives Cisco’s ARR/ aaS/ licensing evolution• Providing intuitive, intelligence driven access to Cisco CX Services• Delighting customers through a simple telemetry driven experience.• Overseeing: - Product Management (define and deliver a feature rich roadmap), - Solution Architecture (provide solutions bridging business drivers and technology across Customer and Partner Experience - CPX)- Enterprise Architecture (integrating CX Cloud into Cisco products and overall ecosystem)• Taking the digital platform from Customer 0 to over 6500+• Supporting Platform Revenue growth from $0 to $750M+ in ARR Show less

Colorado, United States

Led a diverse, elite team of CX Cloud Architects. Our vision: architect and solution simple, delightful Customer and Partner cloud experiences.Our expertise / focus:• Business Architecture (align Cisco business drivers to technology)• Solution Architecture (provide holistic solutions across CX Cloud)• Enterprise Architecture (ensure CX Cloud integrates into the larger Cisco ecosystem)

Work with Cisco Customer Experience (CX) Executives on their technology, data, and financial challenges and translate them into technology solutions. Drive CX's Digital Transformation by "Connecting the Dots" across Sales, Commerce, Professional Services, Support Services, Customer Success, Finance, and Renewals to form a holistic business system architecture. Partner cross functionally to deliver the integrated solution that enables CX to be a customer experience focused, data driven business.

Work with Cisco Customer Experience (CX) Executives on their technology, data, and financial challenges and translate them into technology solutions. Drive a holistic P&L business system architecture by "Connecting the Dots" across Finance, Operations, and IT to deliver increased visibility to strategic, actionable insights empowering CX to rapidly drive the business decisions that will deliver a profitable CX portfolio.

Strategic leader and manager of a 25+ person, $12M organization responsible for partnering across Cisco and IT to transform desperate data into actionable insight for Cisco’s Advanced Services (professional service) organization. Partnered with Services and IT Executives to prioritize investments and deliver value driven programs. Led a team of Data Scientists transforming Services’ Descriptive Analytics to Predictive/ Prescriptive Insights.

Trusted Services Business Architect and Product Management people leader responsible for a team building end to end technology solutions to address complex business challenges. Team was responsible for product management, delivery, and maintenance of AS’s Project Accounting and Delivery systems including the transformation of the AS Delivery User Experience into an integrated workflow, the AS Systems’ Oracle R12 upgrade, and the integration of Cisco Services’ Acquisitions onto AS systems.… Show more Trusted Services Business Architect and Product Management people leader responsible for a team building end to end technology solutions to address complex business challenges. Team was responsible for product management, delivery, and maintenance of AS’s Project Accounting and Delivery systems including the transformation of the AS Delivery User Experience into an integrated workflow, the AS Systems’ Oracle R12 upgrade, and the integration of Cisco Services’ Acquisitions onto AS systems. Promoted from Manager to Sr Manager Apr ’14 highlighting the position as a senior advisor delivering value. Show less

Manager, Solution Architect, and Execution Lead focused on delivering large scale technology implementations.

Delivery Manager on the USPS.com Site / e-Commerce redesign.

Shenzhen, China

Solution Architect on an Oracle R12 implementation for Huawei's Professional Services Organization.

Delivery Manager and Solution Architect on the CA Clarity Implementation / Integration into Oracle Projects for EMC's Professional Services Organization.

Solution Architect on the Oracle Projects Implementation for Cisco's Professional Services Organization.

Solution Architect on an Oracle Projects Implementation for EMC's Professional Services Organization.

Analyst on an Oracle Customer Data Hub (TCA Architecture) implementation for Red Hat.Data Analyst for Pricing Strategy Assessment