Erica Williams Email & Phone Number

Fairfax County, Virginia, United States

• Process origination and disbursement transactions including loans, mortgages, withdrawals etc., ensuring accurate and timely completion that streamlined client financial operations.• Assist customers in navigating award origination and disbursement processes regarding trade financing and insurance claims, effectively identifying and resolving processing issues• Provide comprehensive support to customers through various communication channels, including inbound and outbound calls, email, and web chat, promptly resolving batch edits, missing documents, and data-related issues.• Monitor batch processing activities promptly detecting and addressing errors.• Conduct manual linking and unlinking of award records and promissory/agreement to serve monetary notes, ensuring accurate and updated documentation for efficiently tracking and managing borrower information.• Perform detailed analysis of COD borrower data integrity situations, collaborating with customers to discover and address discrepancies.• Assist customers with examining and verifying data elements, including promissory notes, batch status, entrance/exit counseling, and borrower-servicer information.

Front Royal, Virginia, United States

• Communicate with vendors on various aspects including inventory replenishment and negotiating favorable prices to maintain optimal profit margins.• Demonstrated effective management of quotations (RFQs), ensuring comprehensive and competitive bidding processes to obtain the best value for the organization.• Responsible for processing and documenting expenditures, handling vendor and purchasing paperwork, and liaising with budgetary offices in compliance with financial protocols. • Conducted thorough reviews of proposals, qualifying vendors, and making recommendations on optimal suppliers, leading to establishing strategic partnerships and cost-effective procurement.• Provided dedicated support to over 55 accounts on a weekly basis and documented information in the accounts receivable tracking database for accurate financial management and reporting.• Conducted in-depth analysis of short term and long-term loss, collaborating with store management to evaluate performance and optimize inventory management strategies.• Increased collections on accounts receivable, managing key accounts and resolving issues related to returns, shortages, chargebacks, pricing, promotions, rebates, and audits, contributing to improved cash flow.• Performed various financial tasks, including contract administration, invoicing, financial reporting, and inventory database management using SQL server/SharePoint contracts applications, enhancing data accuracy and efficiency.• Conducted thorough reviews of customer account trial balances, identifying, and addressing potential deductions- moving items to scan base potential for strictly purchase items, providing accurate payment information to the controller, and ensuring financial accuracy.• Utilized average cost inventory system (ACIS) and ordering (CAO) systems • Established and maintained proactive communication channels with suppliers, fostering efficient workflow and promptly addressing inquiries

Warrenton, Virginia, United States

• Examined sales patterns and developed a business plan for labor hour reallocation by leveraging in-store data analytics that improved sales performance, enhanced employee morale, and increased customer satisfaction.• Led and managed diverse team of over 28 employees, fostering a positive work environment, receiving excellent employee feedback, and actively promoting teamwork and collaboration.• Directed training and implementation of the CBM (Continuous Beverage Monitoring) training system, ensuring proper training protocols and effective system utilization to optimize beverage operations and customer service.• Monitored labor control and targeted areas requiring additional assistance, managing labor allocation to meet goals and projections, resulting in optimized productivity and cost management.• Planned, developed, and implemented warehouse safety and security programs and activities, creating a safe and secure working environment for employees, and ensuring compliance with regulatory requirements.• Assumed responsibility for cash management, scheduling, financial goals, hiring, and training, overseeing multiple aspects of store operations and contributing to efficient and profitable business operations.• Executed marketing and advertising services, actively promoting products and services to drive sales and enhance customer engagement, increasing brand visibility and customer acquisition.• Provided coaching and collaborated with team leaders, ensuring the application of adequate risk management strategies, fostering a culture of safety, mitigating potential risks, and ensuring a safe working environment.

Front Royal, Virginia, United States

• Advanced through phones, team lead, shift manager within the company to achieve the assistant store manager role in under two years, demonstrating exceptional dedication, skill, and commitment to professional growth.• Drove monthly sales growth by upselling food items on each order, maximizing revenue generation, and contributing to the store's overall success.• Took charge of training new employees and providing ongoing training to the current staff to ensure each one possesses the necessary knowledge and skills to deliver outstanding service and adhere to company processes and promotions.• Managed inventory ordering and maintenance, payment processing, and in-store advertising, ensuring smooth operations and a seamless customer experience.• Conducted surveys and directly conversed with existing customers to quantify satisfaction levels and gather feedback, implementing necessary improvements to enhance the overall customer experience.• Coached and educated employees on audit findings and inventory control reports, fostering a culture of continuous improvement and accountability within the team.• Monitored budget and payroll records, reviewed financial transactions to confirm proper authorization and adherence to the allocated budget, and contributed to effective financial management and cost control.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.7

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.0

Associate Of Arts - Aa, Human Resources Management And Services, 3.0