Responsible for Undergraduate Admissions, Graduate Admissions, Financial Aid, International Student Services, Marketing and Communications.• Grew total enrollment 10%+ and graduate enrollment 30%+ annually, for multiple years.• Established Graduate Admissions and International Student Services departments.• Redesigned admission recruiting regions to drive regional student recruitment by 20%.• Built partnerships with international student recruiters driving undergraduate and graduate enrollment.Inaugural Dean for the School of Professional & Graduate Studies/Dean of Online & Graduate Studies. Responsible for undergraduate and graduate, traditional and online program creation and oversite of students and faculty in the departments of Business, Communications, Education, and Psychology• Created a core and concentration system of 10 business master programs expanding program offerings (product) while minimizing course offerings (labor)• Built a Corporate Partner program representing 30 corporations and over 600,000 employees, raising Union College awareness to the underserved corporate market• Developed a SEVIS approval Low-Residency master format, opening Union College master programs to international graduate students

Responsible for refining and growing LMU's MBA program in the Harrogate campus and Knoxville areas• Revised the MBA program’s concentration to better meet student needs and exceeded competitor standards• Networked with the Knoxville Chamber, Rotary, and local business to raise awareness of LMU’s MBA program

Responsible for recruiting former MCU students to UC and developing new programs to grow enrollment• Created UC’s Low-Residency graduate programs for international students, which became UC’s largest graduate program (3,000+ new students) within 3-years• Recruited 400 former Mid-Continent students to the UC School of Lifelong Learning (online)• Built a Student Ambassador program for Kentucky Community College, targeting Assoc. graduates

Responsible for program assessment across academic departments 40 full-time faculty, 180 adjuncts, 2400 students• Developed program outcome map and assessment plan for graduate and undergraduate majors• Facilitated an APA committee to develop an APA style guide and grading rubric used across all programs• Developed an online format for the Master of Human Resource Program, tripling enrollment to 100 graduate students and expanding the reach of MCU’s graduate recruitment

Managed and renovated a $200M enterprise operation, including Casino, Entertainment, and Outlet Center, stemming 5-years of double digit declining revenues to produce year-over-year growth.• Reduced annual labor and operating costs by over $4M• Developed a customer service program and online guest survey leading to 85% guest satisfaction• Completed a $20M+ renovation using in-house labor for under $2M• Developed a direct mail reactivation program resulting in over $300K in monthly revenue growth

Vice President of Operations (Harrah’s Metropolis Casino & Hotel, Metropolis, IL)Oversaw Casino, F&B, Facilities, Hotel and Security operations with 500+ employees, and an $80M budget.• Increased annual EBITDA $4M on stable revenues.• Introduced Kaizen continuous improvement operating efficiency initiative reducing staff requirements by 10%-20% in a variety of departments while maintaining service excellenceDirector of Casino Operations (Harrah’s Ak-Chin Casino Resort, Phoenix, AZ)Directed Slots, Table Games, Poker, Keno, Bingo, IT and Security, overseeing 500+ employees. Managed $23M casino remodel and introduced ticket-in/ticket-out technology.• Achieved casino revenue growth of almost 20% per year, over four years, from $100M to almost $200M.• Introduced new table games, growing the table games business by 60% in a four-year period. Director of Slot Operations (Harrah’s and Harvey’s Lake Tahoe, Lake Tahoe, NV)Designed and implemented $5M Harvey’s casino floor remodel.• Streamlined annual department operating expenses by $1M.• Introduced ticket-in/ticket-out technology and reduced department labor costs by 40%

Managed all aspects of casino operations, marketing, IT, security, and surveillance. Involved in property concept development, construction, recruiting and opening of $80M resort casino.• Hired, trained and developed entire casino, marketing and IT management team with 500 employees• Built an organizational culture focused on service excellence• Introduced on-floor casino marketing program recognized as a “Top 10 Casino Marketing Promotions” by Raving Consulting and the Casino Journal.

Director of Slot Operations (Harrah’s Shreveport, Shreveport, LA)Directed the Slots and Players Club departments of over100 employees • Introduced multi-line video reel games, increasing daily revenue per machine revenue by 100%• Developed service strategy producing the fastest service response times company-wideCasino Shift Manager (Sky City Casino - Auckland, New Zealand)Managed Slots / Keno / Gold Card department of 150 employees with revenue exceeding $100M • Developed machine tokenization plan with labor savings of 25%.• Managed a team of service professionals including 23 different nationalities President’s Associate (Harrah’s Joliet - Joliet, IL)Trained in all aspects of Casino Operations, Finance, Marketing, and HR.• Analyzed international gaming industry and outlined corporate strategy culminating in a presentation to the CEO, COO, and senior development teamManager of Marketing Information and Planning (Memphis, TN)Managed market research needs of all riverboat and tribal properties.• Created a new property market research program to measure marketing program success• Managed customer satisfaction monitoring programs for Embassy Suites, Hampton Inns, and Harrah’s