David Williams Email & Phone Number

Barbourville, KY, US

Barbourville, KY

• Responsible for Undergraduate Admissions, Graduate Admissions, Financial Aid, International Student Services, Marketing and Communications.
• Grew total enrollment 10%+ and graduate enrollment 30%+ annually, for multiple years.
• Established Graduate Admissions and International Student Services departments.
• Redesigned admission recruiting regions to drive regional student recruitment by 20%.
• Built partnerships with international student recruiters driving undergraduate and graduate enrollment.Inaugural Dean for the School of Professional & Graduate Studies/Dean of Online & Graduate Studies. Responsible for.
• Created a core and concentration system of 10 business master programs expanding program offerings (product) while minimizing course offerings (labor)

Harrogate, Tennessee

• Responsible for refining and growing LMU's MBA program in the Harrogate campus and Knoxville areas
• Revised the MBA program’s concentration to better meet student needs and exceeded competitor standards
• Networked with the Knoxville Chamber, Rotary, and local business to raise awareness of LMU’s MBA program

Williamsburg, KY

• Responsible for recruiting former MCU students to UC and developing new programs to grow enrollment
• Created UC’s Low-Residency graduate programs for international students, which became UC’s largest graduate program (3,000+ new students) within 3-years
• Recruited 400 former Mid-Continent students to the UC School of Lifelong Learning (online)
• Built a Student Ambassador program for Kentucky Community College, targeting Assoc. graduates

Mayfield, KY

• Responsible for program assessment across academic departments 40 full-time faculty, 180 adjuncts, 2400 students
• Developed program outcome map and assessment plan for graduate and undergraduate majors
• Facilitated an APA committee to develop an APA style guide and grading rubric used across all programs
• Developed an online format for the Master of Human Resource Program, tripling enrollment to 100 graduate students and expanding the reach of MCU’s graduate recruitment

Greater San Diego Area

• Managed and renovated a $200M enterprise operation, including Casino, Entertainment, and Outlet Center, stemming 5-years of double digit declining revenues to produce year-over-year growth.
• Reduced annual labor and operating costs by over $4M
• Developed a customer service program and online guest survey leading to 85% guest satisfaction
• Completed a $20M+ renovation using in-house labor for under $2M
• Developed a direct mail reactivation program resulting in over $300K in monthly revenue growth

• Vice President of Operations (Harrah’s Metropolis Casino & Hotel, Metropolis, IL)Oversaw Casino, F&B, Facilities, Hotel and Security operations with 500+ employees, and an $80M budget.
• Increased annual EBITDA $4M on stable revenues.
• Introduced Kaizen continuous improvement operating efficiency initiative reducing staff requirements by 10%-20% in a variety of departments while maintaining service excellenceDirector of Casino Operations (Harrah’s.
• Achieved casino revenue growth of almost 20% per year, over four years, from $100M to almost $200M.
• Introduced new table games, growing the table games business by 60% in a four-year period. Director of Slot Operations (Harrah’s and Harvey’s Lake Tahoe, Lake Tahoe, NV)Designed and implemented $5M Harvey’s casino.
• Streamlined annual department operating expenses by $1M.

Reno, Nevada Area

• Managed all aspects of casino operations, marketing, IT, security, and surveillance. Involved in property concept development, construction, recruiting and opening of $80M resort casino.
• Hired, trained and developed entire casino, marketing and IT management team with 500 employees
• Built an organizational culture focused on service excellence
• Introduced on-floor casino marketing program recognized as a “Top 10 Casino Marketing Promotions” by Raving Consulting and the Casino Journal.

• Director of Slot Operations (Harrah’s Shreveport, Shreveport, LA)Directed the Slots and Players Club departments of over100 employees
• Introduced multi-line video reel games, increasing daily revenue per machine revenue by 100%
• Developed service strategy producing the fastest service response times company-wideCasino Shift Manager (Sky City Casino - Auckland, New Zealand)Managed Slots / Keno / Gold Card department of 150 employees with.
• Developed machine tokenization plan with labor savings of 25%.
• Managed a team of service professionals including 23 different nationalities President’s Associate (Harrah’s Joliet - Joliet, IL)Trained in all aspects of Casino Operations, Finance, Marketing, and HR.
• Analyzed international gaming industry and outlined corporate strategy culminating in a presentation to the CEO, COO, and senior development teamManager of Marketing Information and Planning (Memphis, TN)Managed market.

Bs, Math And Computer Science

Activities and Societies: Theta Chi Epsilon

Graduate Finance Coursework For Sacscoc Finance Teaching Certification (18Hrs), Finance, General

Post Baccalaureate Certificate In Forensic Accounting, Accounting

Doctorate, Business Administration

Dissertation title: Translating Gaming Education into the Online Environment

Mba, Business Administration