William Sing Email & Phone Number

Costa Rica

Professional Services Technical Project Manager responsible to lead customers, partners and Splunk teams through the implementation of complex projects using a combination of management and technical skills. Orchestrate and lead all aspects of post sales implementation services, negotiate timelines, handle customer expectations, and foster customer adoption.

Heredia, Costa Rica

I am entrusted with the responsibility of managing complex client-facing communications and overseeing the health of projects to guarantee client satisfaction, contractual compliance, and the achievement of financial targets for our diverse account portfolio. In order to enhance the overall customer experience, I actively collaborate with the Customer Service and Product Development departments, serving as a liaison between them.One of my key accomplishments has been the establishment… Show more I am entrusted with the responsibility of managing complex client-facing communications and overseeing the health of projects to guarantee client satisfaction, contractual compliance, and the achievement of financial targets for our diverse account portfolio. In order to enhance the overall customer experience, I actively collaborate with the Customer Service and Product Development departments, serving as a liaison between them.One of my key accomplishments has been the establishment of long-term, trusting relationships with clients, resulting in exceptional client retention rates. Through my leadership abilities, I continuously promote and achieve business success within the organization.Regular monitoring of the financial performance of programs, including revenue, expenses, margins, and profitability, is a crucial part of my role. By closely monitoring these metrics, I ensure that our initiatives remain financially viable and contribute to the overall growth of the company.Overall, my role encompasses a comprehensive range of responsibilities, all aimed at delivering outstanding results for our clients and contributing to the success of the organization. Show less

Heredia, Costa Rica

Responsible for developing comprehensive project plans that encompass the project's scope, timeline, budget, and resource requirements. These plans also include key milestones and deliverables, as well as strategies for effective risk management.To ensure effective communication throughout the project, I regularly engage with all stakeholders, including internal teams, suppliers, and customers. By providing timely updates on the project's status, challenges, and achievements, I ensure… Show more Responsible for developing comprehensive project plans that encompass the project's scope, timeline, budget, and resource requirements. These plans also include key milestones and deliverables, as well as strategies for effective risk management.To ensure effective communication throughout the project, I regularly engage with all stakeholders, including internal teams, suppliers, and customers. By providing timely updates on the project's status, challenges, and achievements, I ensure that everyone involved is well-informed and aligned.Managing resources efficiently is a top priority, as it directly impacts the project's timely completion and adherence to budget constraints. I proactively identify potential resource constraints and develop contingency plans to address them, ensuring smooth progress.Continuous monitoring of project progress is essential, and I utilize key performance indicators (KPIs) to measure success. By closely tracking project metrics, I identify any issues or roadblocks early on and take corrective action promptly.Throughout the project life-cycle, I actively engage in risk management activities. By identifying potential risks and implementing appropriate mitigation strategies, I ensure that the project remains on track and aligned with its objectives.Furthermore, I implement a comprehensive change management process to facilitate smooth transitions and minimize disruptions. This includes developing a change management plan that outlines the necessary steps for successful implementation, including communication, approval, and execution.Lastly, I dedicate efforts to enhancing the project cost estimating process by developing comprehensive project planning documentation. This ensures accurate and reliable cost estimates, enabling better financial planning and control.By implementing these strategies and practices, I contribute to the successful execution of projects, driving efficiency, and achieving optimal outcomes. Show less

San Jose, Costa Rica

As a leader, I successfully spearheaded and delivered a highly complex virtualization infrastructure project for our client's India and USA delivery teams, ensuring adherence to project scope, timeline, and budget.One of my key strengths lies in identifying and managing project risks and issues. I proactively assessed potential risks and issues, and developed effective contingency plans to mitigate them, ensuring smooth project progress and minimizing disruptions.In addition to… Show more As a leader, I successfully spearheaded and delivered a highly complex virtualization infrastructure project for our client's India and USA delivery teams, ensuring adherence to project scope, timeline, and budget.One of my key strengths lies in identifying and managing project risks and issues. I proactively assessed potential risks and issues, and developed effective contingency plans to mitigate them, ensuring smooth project progress and minimizing disruptions.In addition to risk management, I also led and managed project teams, client focal points, and contractors. By effectively coordinating and guiding the efforts of diverse stakeholders, I ensured cohesive teamwork and optimized collaboration.Keeping key stakeholders and executive leadership well-informed was a priority throughout the project. I consistently communicated project status, progress, and any pertinent updates, including project change requests, risks, and issues. This transparent and proactive communication fostered trust and ensured alignment among all parties involved.Overall, my leadership and project management skills were instrumental in successfully delivering the virtualization infrastructure project, meeting client expectations, and achieving project objectives within the defined constraints. Show less

I was responsible for the meticulous planning and coordination of subject matter experts and equipment to ensure a seamless transition and transformation (T&T) of services into the operational phase.Throughout my tenure, I have successfully overseen and managed 42 projects, which collectively resulted in substantial project savings amounting to $750,000 US dollars. Additionally, my diligent efforts led to the attainment of contractual pay-milestones worth over $3.4 million US dollars… Show more I was responsible for the meticulous planning and coordination of subject matter experts and equipment to ensure a seamless transition and transformation (T&T) of services into the operational phase.Throughout my tenure, I have successfully overseen and managed 42 projects, which collectively resulted in substantial project savings amounting to $750,000 US dollars. Additionally, my diligent efforts led to the attainment of contractual pay-milestones worth over $3.4 million US dollars, demonstrating my ability to drive financial success while delivering high-quality outcomes.A significant contribution I made to the organization is the development of comprehensive documentation, processes, and procedures. These resources have become integral components of our repeatable model, serving as valuable assets for future endeavors. By establishing these standardized frameworks, I have facilitated greater efficiency, consistency, and effectiveness in our operations.Overall, through my meticulous planning, efficient coordination, and strategic initiatives, I have consistently contributed to the successful transition and transformation of services, resulting in substantial cost savings and the development of robust organizational processes. Show less

Costa Rica

As the program manager of the largest document repository within Global Technology Services (GTS), I oversaw a vast collection of over 3 million assets that were utilized across 600 accounts worldwide.One of my key responsibilities was to ensure the smooth operation of the repository by overseeing tool maintenance schedules, monitoring performance, and ensuring adherence to security compliance protocols. Through diligent management of these aspects I guaranteed the availability… Show more As the program manager of the largest document repository within Global Technology Services (GTS), I oversaw a vast collection of over 3 million assets that were utilized across 600 accounts worldwide.One of my key responsibilities was to ensure the smooth operation of the repository by overseeing tool maintenance schedules, monitoring performance, and ensuring adherence to security compliance protocols. Through diligent management of these aspects I guaranteed the availability, reliability, and integrity of the repository, enabling seamless access and utilization for our global user base.A notable achievement under my leadership was the successful migration of the pRAM servers to a new data center. This migration resulted in a remarkable 100% growth increase in storage capacity, a 30% improvement in performance, and a significant reduction in downtime exclusively for scheduled maintenance. By effectively managing this migration, I ensured the continued availability and accessibility of critical data for our users.Moreover, by achieving a remarkable 98.9% availability service level agreement (SLA), I demonstrated my commitment to maintaining uninterrupted access to the repository for our stakeholders. This level of reliability instilled trust and confidence among users and contributed to their overall satisfaction.In addition to these operational accomplishments, I also delivered substantial cost savings. Through careful planning and execution, I achieved yearly savings of $55,000 US dollars, optimizing resource allocation and maximizing efficiency within the program.Overall, my role as program manager of the largest document repository in GTS encompassed the oversight of critical maintenance, performance monitoring, and security compliance. Through successful server migrations, service level adherence, and cost-saving initiatives, I contributed to the continuous improvement and success of the repository, benefiting both internal and external stakeholders. Show less

Costa Rica

As a member of the Service Management Global team, I played a key role in organizing, timing, and ensuring the attendance of management briefings. I worked diligently to continuously improve these briefings, making sure they were well-structured and provided valuable insights to the attendees.I also served as the focal point for the internal community, actively promoting Service Management and fostering connections among all delivery employees at the designated locations. By… Show more As a member of the Service Management Global team, I played a key role in organizing, timing, and ensuring the attendance of management briefings. I worked diligently to continuously improve these briefings, making sure they were well-structured and provided valuable insights to the attendees.I also served as the focal point for the internal community, actively promoting Service Management and fostering connections among all delivery employees at the designated locations. By facilitating communication and collaboration, I helped create a sense of unity and shared purpose within the organization.One of my responsibilities was leading the feedback request process for the designated locations. I consistently sought feedback from employees and stakeholders, leveraging their insights to identify improvement initiatives and drive positive change on an ongoing basis. By actively listening to the concerns and suggestions of the community, I ensured that their voices were heard and that continuous improvement remained a priority.In addition, I provided support to IBM location executives in various areas, including community relations, image portrayal, health and safety, security, and budget management. By assisting with these crucial aspects, I helped maintain positive relationships with the community, upheld a favorable company image, ensured the well-being of employees, safeguarded security measures, and managed resources effectively.Overall, my contributions as a member of the Service Management Global team involved organizing management briefings, promoting Service Management within the internal community, driving improvement initiatives based on feedback, and providing support to location executives. Through these efforts, I played a vital role in enhancing communication, fostering a positive work environment, and ensuring the overall success and well-being of the organization. Show less

Costa Rica

I played a pivotal role in developing the global deployment strategy for the AKMS (Advanced Knowledge Management System). This strategy involved creating a comprehensive plan to effectively deploy AKMS across multiple locations worldwide, ensuring its successful implementation and utilization.As part of my responsibilities, I managed a global team consisting of 5 AKMS Architects and 6 Deployment Project Managers. Through effective leadership and coordination, I guided this team in… Show more I played a pivotal role in developing the global deployment strategy for the AKMS (Advanced Knowledge Management System). This strategy involved creating a comprehensive plan to effectively deploy AKMS across multiple locations worldwide, ensuring its successful implementation and utilization.As part of my responsibilities, I managed a global team consisting of 5 AKMS Architects and 6 Deployment Project Managers. Through effective leadership and coordination, I guided this team in executing their respective roles and responsibilities, ensuring seamless collaboration and efficient project delivery.I was responsible for providing regular status updates and metrics to the executives of the Client First Global Initiative and key stakeholders located at the IBM Headquarters. By delivering accurate and insightful information, I facilitated informed decision-making and maintained alignment between project progress and organizational goals.One of my significant achievements was achieving the AKMS program scope 10 months ahead of schedule across 600+ accounts, resulting in substantial cost savings of $500,000 US dollars. Through effective project management and proactive problem-solving, I successfully accelerated the deployment timeline while maintaining quality and efficiency.Furthermore, I led the documentation of the AKMS deployment process, which has now become an integral part of the Transition and Transformation repeatable model for all new accounts. By establishing standardized procedures and best practices, I contributed to the efficiency and consistency of AKMS deployments, ensuring successful implementation in future projects.In summary, my contributions as a leader and strategist were instrumental in developing the AKMS global deployment strategy, managing a diverse team, providing updates to key stakeholders, achieving project milestones ahead of schedule, and creating documentation that enhances the efficiency of future deployments. Show less

I successfully facilitated the transition of roles from the US and Canada to Costa Rica, ensuring a smooth transfer of responsibilities and operations. Acting as a Team Lead during the initial wave, I provided guidance and oversight to ensure the achievement of expected results.My responsibilities included coordinating and approving the development of Job Aids and Business Controls documentation, ensuring timely delivery and compliance.To maintain high standards, I ensured the… Show more I successfully facilitated the transition of roles from the US and Canada to Costa Rica, ensuring a smooth transfer of responsibilities and operations. Acting as a Team Lead during the initial wave, I provided guidance and oversight to ensure the achievement of expected results.My responsibilities included coordinating and approving the development of Job Aids and Business Controls documentation, ensuring timely delivery and compliance.To maintain high standards, I ensured the utilization of Information Technology Infrastructure Library (ITIL) standards for document development. By adhering to these best practices, I enhanced the quality and consistency of the documentation produced.As the Senior Process Engineer for the Scotia Bank Account, I provided expertise and leadership for one and a half years, overseeing a complex and challenging project. After the successful performance of the new team members, the role was transitioned.I implemented a tailored management system for the Scotia Bank Account, improving operations and supporting its efficiency.During a complex audit process, I led the revalidation of the MillerCoors account process documentation, saving approximately $20,000 US dollars by avoiding contract non-compliance penalties. The project was completed 30 days ahead of schedule.I actively participated in the implementation of the Global Delivery Framework for my team, designing project pools, metrics, management systems, and dispatching processes. This resulted in a structured and efficient project management approach.In summary, I successfully transitioned roles, acted as a Team Lead, coordinated documentation development, ensured compliance, implemented management systems, executed revalidations, and contributed to the Global Delivery Framework implementation. These achievements highlight my leadership skills, process optimization abilities, and commitment to successful project outcomes. Show less

I developed and implemented Business Continuity Plans (BCPs) for IBM Costa Rica and client accounts, ensuring compliance with IBM standards and contractual requirements. This involved creating comprehensive plans to mitigate risks and maintain operations during disruptions.I also implemented and managed the IT Disaster Recovery Plan (DRP) specifically for IBM CR, outlining steps to restore IT systems and ensure business continuity.As the leader of the IBM Costa Rica Crisis… Show more I developed and implemented Business Continuity Plans (BCPs) for IBM Costa Rica and client accounts, ensuring compliance with IBM standards and contractual requirements. This involved creating comprehensive plans to mitigate risks and maintain operations during disruptions.I also implemented and managed the IT Disaster Recovery Plan (DRP) specifically for IBM CR, outlining steps to restore IT systems and ensure business continuity.As the leader of the IBM Costa Rica Crisis Management Team, I trained and maintained the team, ensuring preparedness and effective response to crises.To ensure BCP compliance, I introduced a dashboard for each account, providing real-time visibility into audit readiness and compliance, enabling proactive measures.Additionally, I managed the budget for the BCP program, optimizing resource allocation and cost-effectiveness.I provided guidance on BCP and DRP matters to accounts and delivery centers in Latin America, fostering consistency and sharing best practices.To enhance documentation backup, I standardized information to ensure easy accessibility during disruptions.I implemented a process to identify critical staff and backups based on essential processes, ensuring seamless operations during employee absences.By 2011, IBM CR and all 18 account teams complied with IBM and client BCP and DRP requirements. I successfully transitioned my responsibilities to the IBM CR Business Control Manager and Delivery Project Executives.Furthermore, I designed and executed an action plan to mitigate the business impact of an employee infected with H1N1, avoiding facility closure and maintaining uninterrupted operations.In summary, my contributions include developing BCPs, managing DRPs, leading crisis management teams, ensuring compliance, budget administration, providing guidance, standardizing information, identifying critical staff, facilitating transitions, and implementing proactive measures to mitigate risks and disruptions. Show less

I standardized processes and procedures across all locations in IBM Costa Rica, promoting consistency and efficiency. Enhanced security personnel training throughout Latin America to ensure compliance and adherence to protocols. Incorporated bilingual security staff to better support foreign employees and visitors.Implemented improvements to the security systems at IBM Costa Rica locations, including the centralized use of the Mexico Security command center for streamlined operations… Show more I standardized processes and procedures across all locations in IBM Costa Rica, promoting consistency and efficiency. Enhanced security personnel training throughout Latin America to ensure compliance and adherence to protocols. Incorporated bilingual security staff to better support foreign employees and visitors.Implemented improvements to the security systems at IBM Costa Rica locations, including the centralized use of the Mexico Security command center for streamlined operations and cost reduction. Enhanced the IBM/Client security management system to meet both IBM and client requirements effectively.Revamped the personal data management process to ensure proper handling, retention, and control of personal and sensitive information. Introduced an audit compliance form and dashboard for Latin America, enabling proactive detection of non-compliance and facilitating corrective actions and risk management.Provided training to LA Security coordinators to enhance reporting of risks and incidents using appropriate online tools and databases. Improved the risk and incident reporting system by utilizing alternative tools to extract detailed information from databases.Enhanced the vendor management process and developed a proposal for a single physical security provider for Latin America. Successfully maintained budgetary control as the Security Manager.Designed and implemented a Purchase Order control system that is currently utilized by IBM Costa Rica, streamlining procurement processes. Developed the IBM Costa Rica Pandemic Plan in alignment with IBM Global Standards and acted as the LA Focal Point for all pandemic-related matters.Overall, my contributions encompassed standardization, security training, bilingual support, system improvements, data management, audit compliance, reporting enhancements, vendor management, budget adherence, process design, pandemic planning, and policy review. Show less

Responsible for compliance all Occupational Health and Safety regulations establish by the Costa Rica Government, Company Policies and Clients Regulations.In charge to make sure that all team works comply with all the procedures establish by the customers such as Intel, Baxter Medical Delivery, Boston Scientific, P&G, Sykes, etc.Report to management team work and project status.Project Manager in small company projects. Responsible to keep in budget, time and quality of the work… Show more Responsible for compliance all Occupational Health and Safety regulations establish by the Costa Rica Government, Company Policies and Clients Regulations.In charge to make sure that all team works comply with all the procedures establish by the customers such as Intel, Baxter Medical Delivery, Boston Scientific, P&G, Sykes, etc.Report to management team work and project status.Project Manager in small company projects. Responsible to keep in budget, time and quality of the work. Manage people and ensure customer satisfaction.Development of safety control points and Safety Manual.Responsible of safety equipment maintenance and acquisition. Show less

Supervise the compliance of all regulations related to Occupational Health and Safety for the construction of the Preheating Tower for Holcim of Costa Rica.Responsible for the compliance of all regulations related to Occupational Health and Safety for the construction of two Kerosene Tanks for the National Petroleum Refinery (RECOPE).Responsible for trainings, procedures compliance, supervision of critical activities and people management.