William Sing Email & Phone Number

Costa Rica

Professional Services Technical Project Manager responsible to lead customers, partners and Splunk teams through the implementation of complex projects using a combination of management and technical skills. Orchestrate and lead all aspects of post sales implementation services, negotiate timelines, handle customer expectations, and foster customer adoption.

Heredia, Costa Rica

I am entrusted with the responsibility of managing complex client-facing communications and overseeing the health of projects to guarantee client satisfaction, contractual compliance, and the achievement of financial targets for our diverse account portfolio. In order to enhance the overall customer experience, I actively collaborate with the Customer.

Heredia, Costa Rica

Responsible for developing comprehensive project plans that encompass the project's scope, timeline, budget, and resource requirements. These plans also include key milestones and deliverables, as well as strategies for effective risk management.To ensure effective communication throughout the project, I regularly engage with all stakeholders, including.

San Jose, Costa Rica

As a leader, I successfully spearheaded and delivered a highly complex virtualization infrastructure project for our client's India and USA delivery teams, ensuring adherence to project scope, timeline, and budget.One of my key strengths lies in identifying and managing project risks and issues. I proactively assessed potential risks and issues, and.

I was responsible for the meticulous planning and coordination of subject matter experts and equipment to ensure a seamless transition and transformation (T&T) of services into the operational phase.Throughout my tenure, I have successfully overseen and managed 42 projects, which collectively resulted in substantial project savings amounting to $750,000 US.

Costa Rica

As the program manager of the largest document repository within Global Technology Services (GTS), I oversaw a vast collection of over 3 million assets that were utilized across 600 accounts worldwide.One of my key responsibilities was to ensure the smooth operation of the repository by overseeing tool maintenance schedules, monitoring performance, and.

Costa Rica

As a member of the Service Management Global team, I played a key role in organizing, timing, and ensuring the attendance of management briefings. I worked diligently to continuously improve these briefings, making sure they were well-structured and provided valuable insights to the attendees.I also served as the focal point for the internal community.

Costa Rica

I played a pivotal role in developing the global deployment strategy for the AKMS (Advanced Knowledge Management System). This strategy involved creating a comprehensive plan to effectively deploy AKMS across multiple locations worldwide, ensuring its successful implementation and utilization.As part of my responsibilities, I managed a global team.

I successfully facilitated the transition of roles from the US and Canada to Costa Rica, ensuring a smooth transfer of responsibilities and operations. Acting as a Team Lead during the initial wave, I provided guidance and oversight to ensure the achievement of expected results.My responsibilities included coordinating and approving the development of Job.

I developed and implemented Business Continuity Plans (BCPs) for IBM Costa Rica and client accounts, ensuring compliance with IBM standards and contractual requirements. This involved creating comprehensive plans to mitigate risks and maintain operations during disruptions.I also implemented and managed the IT Disaster Recovery Plan (DRP) specifically for.

I standardized processes and procedures across all locations in IBM Costa Rica, promoting consistency and efficiency. Enhanced security personnel training throughout Latin America to ensure compliance and adherence to protocols. Incorporated bilingual security staff to better support foreign employees and visitors.Implemented improvements to the security.

Responsible for compliance all Occupational Health and Safety regulations establish by the Costa Rica Government, Company Policies and Clients Regulations.In charge to make sure that all team works comply with all the procedures establish by the customers such as Intel, Baxter Medical Delivery, Boston Scientific, P&G, Sykes, etc.Report to management team.

Supervise the compliance of all regulations related to Occupational Health and Safety for the construction of the Preheating Tower for Holcim of Costa Rica.Responsible for the compliance of all regulations related to Occupational Health and Safety for the construction of two Kerosene Tanks for the National Petroleum Refinery (RECOPE).Responsible for.