Lisa W. Email & Phone Number

United States

Richmond, Virginia Area

 Participated in the implementation of a Multi-sourcing Service Integration (MSI) approach supporting 100,000+ Commonwealth employees across 80+ executive customer agencies Manages ITIL processes in a multi-supplier environment managing enterprise IT service delivery and operations Engages executive management on identifying needs of stakeholders.

Richmond, Virginia Area

 Produced Knowledge Management (KM) strategy and implementation guides, defining KM objectives, goals, functions to optimize service desk agent and end user portal experience Analyzed effectiveness of knowledge management program by observing usage and evaluating impact in the resolving service tickets Designed training modules and provided internal.

Hampton, Virginia, United States

 Primary advisor to CEO; Organized, directed, and coordinated all personnel support functions for squadron of 150+ personnel supporting organizational readiness Assisted in executing personnel transactions including on-boarding and off-boarding personnel, enlistments, promotions, duty assignments, security clearances, evaluations, retirements, school.

Yorktown, VA

 Supported group programs and educational services for several programs including: the deployment and mobilization assistance, relocation, transition, life skills, employment readiness, repatriation and personal financial readiness programs  Scheduled, organized, and conducted weekly presentations and workshops, and provided other relevant resources in.

Norfolk, VA

Work Center Supervisor, AEGIS Computer Network Technician Maintained and repaired shipboard AEGIS Baseline 7.1 weapons and fire control computer and networking systems; Managed work center; scheduled, assigned, and supervised maintenance, repairs, and other miscellaneous tasks Conducted regular training resulting in over 250 employees obtaining multiple.

Atlanta, GA

• Facilitated individual counseling and family sessions, psycho-educational and process group therapy with psychiatric, chemical dependent, and dual adolescent and adult populations in inpatient and outpatient settings
• Case management; Initiated and updated treatment plans
• Conducted psychosocial assessments; Coordinated treatment plans with physicians
• Discharge planning and confirming of resources for aftercare and residency

P.F. Chang's, Training Server, 2007-2009Disney World, Intern, 2005YMCA, Camp Counselor and Site Aid, 2002-2004Winn Army Hospital, Certified Nursing Assistant, 2001 – 2002

Master Of Science - Ms, Project Management, 3.97/4.0

The courses in the MS in Project Management are aligned with the internationally-recognized Project Management Institute’s (PMI®) A Guide.

Master Of Science - Ms, Professional Counseling

Activities and Societies: Chi Sigma Iota, International Counseling Academic and Professional Honor SocietyThis program was aimed at those.

Bachelor Of Arts - Ba, Psychology And Sociology

Activities and Societies: Alpha Kappa Delta, International Sociology Honor Society Psi Chi, National Honor Society in Psychology