• Mitigate fraud loss by analyzing transactional data and new applications for emerging fraud trends.• Coordinate with the fraud strategy operations team to implement new rules/tactics based on daily findings.• Communicate with customers and internal staff regarding compromised accounts and fraud trends.• Complete daily audit documentation to ensure compliance.• Act as subject matter expert for operations staff and assist senior management with special projects.

• Thoroughly review accounts and credit card applications by handling inbound calls to determine their validity. This is completed by using multiple systems and comparing them to fraud account and application indicators. Outbound client calls are made where appropriate.• Assist clients with any fraud related issues and follow the appropriate corrective actions.• Provide high level customer service while maintaining the security of client accounts.•Acted as subject matter expert, created training aids, and provided developmental feedback for analysts.•Receive escalated client phone calls, administer trainings, run daily activity reports, review/report any issues with operational software, and assist management with projects.

• Supervise and manage 10+ employees and up to 12 parties per day to ensure a memorable experience for our many customers.• Audit employee performance, give developmental feedback, and train new employees.• Obtain feedback from clients and provide this information with suggestions to senior management.

•In charge of the company’s social media accounts. Any important updates, PC threat warnings, or promotions are posted 2-3 times per week.•Assist with building client’s websites, initial content management/insertion, training clients, and demonstrating functionality.•Served as firm’s project manager for inventory consolidation at request of the President.•Manage daily customer relations either via the phone or e-mail. This includes daily repair updates, post work follow ups, general client inquiries, and scheduling technicians.•Assist Computer Technicians in daily repair functions for both hardware and software related fixes.•Instructional PC Training

•Manage and analyze Google AdWords in order to track and gain target markets.•Monitor e-mail responses and update messages for mass e-mail distributions.•Assist the Marketing Coordinator with Design Projects (Print Ads, Flyers, Invitations, etc.) for the students, campus, alumni, and prospective students.

•Conducted research and developed a business plan for senior staff to incorporate an environmentally responsible (Green) initiative in their current portfolio. •Provided administrative support to many key functions within the company, including sales, marketing, manufacturing, operations, and finance. •Preparation and participation in client sales presentations, update of inventory management information, redesign of client work forms, and hands-on assistance with personal manufacturing.•This internship lasted for the duration of Summers 2007 and 2008.