William S. Phillips, Mba Itil Email & Phone Number

Chapel Hill, NC, US

San Jose, CA, US

• Member of Women of Cisco’s - Executive Shadow Program
• 21 Connected Recognition Awards for project performance and customer satisfaction
• Task owner of process mapping Cisco's Cloud Collaboration service and identified 23 low-value, manual, touchpoints, process gaps, and six information touch point opportunities. Project Monarch
• Task owner of testing the new end-to-end service plan to identify residual process gaps, and deficiencies prior to service relaunch. Project Monarch
• Assisting in the conceptualization, design, process improvement and pre-launch testing new toolset. Project Chorus
• Conceptualized, researched, designed, scoped, garnered senior management buy-in, and drove an efficiency project by combining 18 tool sets into one "single-pane-of-glass." This role functions as a trusted advisor and.

Atlanta, Georgia, US

• Requested to personally take over Risk-of-Loss customer account, resulting in customer sentiment turnaround and contract renewal.
• Conceptualized, researched, designed, scoped, garnered senior management buy-in, and drove an efficiency project by combining 18 tool sets into one "single-pane-of-glass."
• Received 1st Connected Recognition award

Monroe, LA, US

• Improved customer relations with Number 1 Customer, valued at more than $200M in revenue.
• Reduced mean time to repair (MTTR) 5% over the past quarter through focus on quality.
• Introduced a new network turn-up and tracking process to improve data accuracy.
• Nominated for the Global Operations and Shared Services STAR award.Supervised 16 direct reports in the U.S. and India supporting more than 5,000 locations and 60 data centers worldwide for the NY Stock Exchange.

Rockville, Maryland, US

• Improved efficiency by updating the timekeeping and document control processes.
• Reduced timekeeping errors 98% through better training and employee development.Supervised 25 direct reports and contract personnel. Simultaneous to Sr. Network Operations Engineer role, selected to manage all network.

Rockville, Maryland, US

• Decreased site-to-site travel 60% and lowered costs and downtime through process changes.
• Played a key role in designing business processes to ensure SLA compliance.
• Created and updated standards, procedures, and processes for the NOC.Directed network operations for Marine Corps air station with 7,000 civilian and government employees. Supervised 7 direct reports responsible for.
• Recognized by Installation IT Director for superior performance.

Reston, Virginia, US

• Earned a special award from US Navy for outstanding performance during a Taliban attack on FOB Frontenac.
• Recognized for maintaining 99.989% uptime for intelligence, surveillance, and reconnaissance assets.
• Improved productivity by training team in maintenance, troubleshooting, and inventory/logistics.Maintained mission critical communication equipment and systems for Operation Enduring Freedom and the Navy/Air Force.

Reston, Virginia, US

Installed and maintained intelligence, surveillance, and reconnaissance equipment. Trained operators. Directed periodic maintenance efforts and repairs.

Reston, Virginia, US

Oversaw an Intelligence Surveillance & Reconnaissance team of 8, responsible for aircraft launch, flight, and recovery operations. Managed logistics, equipment maintenance, and safety.

Espanola, New Mexico, US

Managed physical security. Performed surveillance and escort of foreign nationals. Trained local guard forces. Maintained security equipment. Controlled access to high-security areas.

In school attending East Carolina University Studying for my Bachelors of Science in Business Administration (BSBA) and Master of Business Administration (MBA). Spent significant time traveling China, Singapore, Hong Kong, Thailand, Japan and Russia

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations