William Richardson Email & Phone Number

Mississauga, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Grew an international payments team to manage payments on all accounts outside of North AmericaManaged a remote team with reps located in Ireland, England and AustraliaKept default rates and payment attainment rates aligned with company goals

Toronto, Canada Area

At Clearco we have discovered new investment opportunities by reaching out to perspective entrepreneurs in order to present Clearco’s debt financing products as a solution to their revenue growth problems.We have developed and performed an analysis of the perspective business in order to ensure that each client’s business is capable of scaling revenues with an influx of capital.Through due diligence and analyzing each client’s payment processing, we are able to determine appropriate investment amounts that meet internal IRR requirements. Personal Responsibilities:- Ensure payments are being processed- Process invoices- Follow up on all failed payments- Reduce hostilities and write-offs throughout Clearco- Developing best practices to prevent and combat future hostile non-payment actions- Encourage and assist slow payment clients

Toronto, Canada Area

As the QA Audit Supervisor I oversee and ensure all recorded sales calls are listened to by the audit team and a high standard is kept throughout. I also audit all the data entry made to ensure that all critical information is correct before moving forward with an installation. Previously I was the Customer Service Supervisor which I was primarily responsible for the smooth operation of daily activities within the call centre. My current duties are below but are not limited to this list. Duties: - Ensure all sales verification calls are uploaded and audited in a timely manner - Listen to all calls sent for second opinion from the audit team within 3 hours - Audit all profiles entered into the CRM so that all data entry is correct - Create new processes to ensure efficiency is maximized - Provide coaching and feedback to customer service representatives where necessary - Report to the Director of Operations and CEO and all other appropriate parties with any concerning trends

Toronto, Canada Area

As the call center supervisor I handle, oversee and ensure the efficient and timely completion of all in-bound and out-bound calls, customer inquiry calls, escalated customer service issues, client approvals process, reporting, sales follow ups, lead generation and tasks. I also communicate strategic plans, goals, objective, assignments and actionable events to the team - including deadlines, time frames for completion as well as workload distribution.My responsibilities include but are not limited to:- Scheduling for all the call center staff- Delegation and priority management of all work throughout the day- Ensure all follow ups and projects are completed in a timely manner- Provide support and coaching to staff when required- Oversee reporting responsibilities and take responsibility for the completion of all tasks- Maintain a professional yet fun and productive work environment

Toronto, Ontario, Canada

My role within the company is to manage and support both existing and potential clients within the heating and cooling industry. I am also part of another department in which I answer online inquiries and close sales for equipment upgrades for new customers.Duties include:- Provide optimal inbound calling experience for potential and existing clientele.- Give proactive responses to customer complaints and concerns- Interact with several departments within the company- Show exceptional knowledge to clients and communicate with understanding and confidence to ensure customer satisfaction- Follow up with online inquiries in a timely manner and assist in the closing of sales for new customers and new equipment installs- Multi-task and work with different departments and using a strong set of skills

Dublin, Ireland

The retention of existing customers by assessing their requirements then selling them the company's product and services that match both the company's and customer's needs. Also responsible for maintaining accounts and answering any queries a customer might have. I am also a reporting analyst who reports to both management and employees with the monthly results if they have reached their targets.Duties include:- Working as part of the sales and sales retention team- Constantly involved in developing and improving new and current sales and retention strategies- Liaising with customers to answer and resolve any account management queries- Identifying customer's needs- Dealing with a diverse range of customers from the United Kingdom and Ireland- Evaluating competitor activity and developing appropriate responses

Dublin, Ireland

My role was to prepare and present financial and management accounts to companies, partnerships and sole traders from all sectors of business. My role was also to carry out audit work both in the office and on site at various clients’ offices. I carried out annual and quarterly stocktakes for a range of businesses from petrol stations to pubs. Duties:• Gather all information required to build accounts, contacting client and financial controllers, creditors, debtors, etc.• Bank, Debtor, Creditor reconciliations• Summarising of invoices• General Ledger work• Foreign exchange workings• All Tax work• Audit work including stocktake procedures and file completion.• Preparation of Financial and management accounts in accordance with regulations• Presentation of accounts to the client• All general work with preparing and presenting of the accounts portfolio

Acca, Accountancy

F1 - Accountant in business - Passed F2 - Management Accounting - Passed F3 - Financial Accounting -Passed

Leaving Certificate, High School/Secondary Diplomas And Certificates