Shantel Williams Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Worked in a fast paced warehouse performing production duties as needed: sorted, scanned, and stacked packages on pallets, ensured package location accuracy, unloaded trucks at or above the rate expectation for each task. Assisted Area Managers in daily management of department/Fulfillment Center duties. Specialty training in: Trailer Dock Release (TDR), Waterspider, Gallord Dump, Jam Clear, Line lead, Inbound, and Shift wrap-down protocols.Selected as a member of the Learning Ambassador Away Team that launched Salt Lake City, Utah SL9 site.Appointed by leadership as a site Learning Ambassador to assist with new hire onboard training, as well as warehouse role cross training.Efficiently worked individually at a rapid pace to meet package scan quota and CPT deadlines.Adherence to all safety protocols while performing the TDR (Trailer Dock Door Release) procedures on the Kindle tablet.Performed all work tasks in accordance with established on-site safety procedures. Manually wrapped and closed out completed customer package pallets, and moved them to the correct staging pod location in the Amazon warehouse.Unloaded trailers and moved package containers to correct location within the warehouse. Performed varied tasks as assigned by Process Assistant and Operations team. Pointed out unsafe practices to team members by coaching and alerting leadership when further assistance is needed.

Greater Seattle Area

Worked remotely as the first point of contact, for the field sales representatives of high priority transactional activities relating to individual patient monitoring deals. Administrative sales support for 17 Sales Representatives, 3 Project Managers, and 10 Solution Specialists in the sales, shipment and installation of sophisticated patient monitoring in hospitals located in 4 South zone regions. Worked with SAP, SalesForce.com, SharePoint and other programs to accomplish daily tasks.Efficiently managed multiple priorities simultaneously in a fast paced, customer focused environment.Sought solutions for customer and field requests by driving quick and efficient resolution.Created simple budgetary quotes for monitoring equipment and supplies as requested by the sales team. Actively coordinated with other internal and external departments regarding order status, shipping and delivery dates, back orders, discount approval, purchase order and change order status. Gathered information and completed tasks to remove blocked and/or delayed sales order revenues. Collaborated on lean kaizen projects with team members.

Greater Seattle Area

Primary point of contact providing administrative support to 15 Sales Representatives, in the sale, shipment and installation of sophisticated ultrasound equipment in hospitals and OB/GYN clinics nationwide.Worked with SAP, Q2O, SharePoint, Slotting reports, and other programs to accomplish daily tasks.Efficiently managed the life of the order. Initial booking, incomplete, inaccurate or issue resolution.Actively coordinated with internal and external customers regarding order status, shipping and delivery dates, back orders, discount approval, returns and change order status.Reviewed weekly backlog reports to ensure on time delivery of products to our external customers.Pricing and order documents reviewed for quality assurance of order compliancy to company Booking Policy.Maintained order audit accuracy of 100%.Contributing member on my department’s advisory board and event planning committees, special projects and collaborative teams.Team lead of SharePoint clean-up project for the Ultrasound Order Management department.

Greater Seattle Area

Primary point of contact for operations and administrative support for over 20 Sales Representatives, 10 Project Managers, and 10 Field Engineers in the sales, shipment and installation of sophisticated medical equipment in hospitals nationwide.Worked with SAP, Q2O, OPIE, TIMS, Slotting Reports, and other programs to accomplish daily tasks.Efficiently managed multiple priorities simultaneously in a fast paced, customer focused environment.Sought solutions for both customer and field requests by driving quick and efficient resolutions.Created budgetary quotes for monitoring equipment and supplies as requested by the patient monitoring sales team.Actively coordinated with internal and external departments regarding order status, shipping and delivery dates, back orders, discount approval, purchase orders and change order status'.Compiled a quarterly excel spreadsheet for the Perioperative Anesthesia Care Regional Sales Manager to track account manager $0 customer change order requests.

Greater Seattle Area

Liaison and operations support for 31 staff members including: 10 Sales (Account) Managers, six (6) Project Managers, and over 15 Field Engineers of sales, delivery coordination, and installation. [Medical equipment includes: CT, MRI, DXR, Ultrasound, PET, and Patient Monitoring Equipment]Managed the delivery date of multi-million dollar ($MM) medical equipment for installation in hospitals and medical clinics on the East Coast. Consistently acknowledged for being a key contributor to achieving on time delivery & installation.Met or exceeded agreed upon delivery dates by proactively addressing sales team and customers’ expectations, and expediting or negotiating factory lead times.Utilized databases and dashboard programs to manage a high volume of orders from Quote to Cash - including: SAP, Siebel, Clarity, Business Objects, Dashboard, Red Flag reports, Slotting reports, SOLAAR, Q20 and other various programs.Effectively managed multiple priorities including: producing daily and weekly sales and activity reports, managing concurrent project timelines, participating in manufacturing conference calls, and responding to a high volume of emails and phone calls.Actively coordinated with internal and external organizations to coordinate, expedite and resolve: order status, timely creation of purchase orders, shipping and delivery dates, back orders, credit holds, supply issues, date changes, missing parts and equipment, discounts, approvals, and purchase order change orders.

Greater Seattle Area

Optimized account managers’ monthly, quarterly, and annual sales revenue potential by ensuring timely, accurate, and quality submission of sales orders.Liaison to sales, factory representatives, and customers in handling all imaging equipment orders.Prepared customer order packets (up to 50 pages of sales order documentation) in Adobe Professional 9.0 for final review and approval by management.Conducted monthly audits of sales orders, quotes, and purchase orders for quality assurance and compliance.Built strong relationships with internal and external customers.Reviewed customer purchase orders to confirm they abided by contractual agreements set forth by the booking policy. This included reviewing price agreements, customer request dates, delivery schedules, shipping terms, ship to locations, and logistic compliance.Teamed up with the finance department to resolve any invoice or credit related issues.

Greater Seattle Area

Responsible for serving as the front line customer service liaison for the office, and in that role, greet patients and guests with respect and courtesy. Responsible for answering phone calls efficiently and timely; triaging callers to the appropriate staff. Maintained appointment schedule and ensured patients received appointment reminders. Advised staff and patients of scheduling changes; assisted in maintenance of providers schedules to avoid scheduling conflicts.Verified insurance eligibility and explained coverage to patients.Collected co-pays and payment toward account balances at time of service.Reconciled and prepared monies received for daily bank deposit.Upheld strict confidentiality in compliance with HIPAA requirements.Handled distribution of incoming and outgoing mail and faxes to proper staff member upon receipt.

Greater Seattle Area

First point of contact for patients, and visitors to the clinic. Performed administrative and clerical functions such as; filing, coping, and faxing. • Managed appointment schedules in an EMR system and ensured patients received appointment reminders. Advised patients and medical staff of schedules changes; assisted in maintenance of physician schedules to avoid scheduling conflicts.• Responsible for distribution of incoming and outgoing mail and faxes to clinic staff.• Addressed patient questions and concerns in a timely manner with documentation and management notification when required.• Verified insurance coverage, collected co-pays and / or payment toward account balances at the time of service.• Maintained office equipment. Managed inventory and ordered office supplies as needed.• Composed and typed correspondence for patients as requested by the physicians and staff.• Reconciled payments collected for patient account balances and prepared daily bank deposit.• Upheld strict confidentiality adhering to HIPAA compliance requirements.

Greater Seattle Area

• Connected Snohomish County pregnant and parenting teens to various local resources to help with self-sufficiency.• Co-Facilitated a weekly group for teens aged 13-21 and bi-weekly parenting group that focused on positive parenting skills.• Maintained weekly in-person and phone contact with teen parent advocacy program participants.• Dictated case notes to detail progress made and areas of improvement of case load participants.• Collaborated with local schools to support teen parent educational success.• Provided families with information and referrals for community resources.• Attended meetings with senior staff, took notes, gathered information, and prepared reports.

Greater Seattle Area

• Answered and directed incoming calls to staff.• Greeted visitors and answered general questions about the WorkFirst program eligibility.• General office duties: filing copying, faxing.• Complied WorkFirst participant information into an Access database.• Submitted resumes and cover letters on behalf of students for open medical field positions as requested by staff.

Greater Seattle Area

• Weekly distribution and collection of timecards to process payroll for over 75 external contract employees through PeopleSoft.• Appointed to represent sites interests in disputes with contract employee's during unemployment hearings.• Established comprehensive administrative processes that improved the efficiency of the day-to-day business operations.• Administered new hire paperwork to potential and returning contract employees.• Answered and directed calls on a switchboard to staffing recruiters.• Responsible for company credit card and petty cash check disbursement when required.

Education record

Diploma & National Honor Society

Activities and Societies: National Honor Society

Studies, Social Sciences | Speech & Communications