Williams Utrera Email & Phone Number

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida, United States

Responsible for Citrix’s Enterprise territories in the West US Region; negotiating and facilitating renewals, maintaining customer relationships, and optimizing growth within accounts.Managed a portfolio of 150+ enterprise accounts totaling $50m in annual recurring revenue (ARR).Ensuring customer and license retention with an average of 90% renewal rate and a 130% attainment rate.Collaborated with Sales Account Managers, Sales Engineers, Finance, Legal and Customer Success Managers in expanding on new product leads, helping drive conversations around our solutions as well as solving many potential customer satisfaction issues.Built relationships with customers and Citrix partners to ensure on time renewals.

Fort Lauderdale, Florida, United States

Effectively leverage CRM and third-party tools to source qualified leads.Use pre-established procedures and guidelines to respond to requests from internal and end-user customers, partners and distributors via phone, web, and email.Promotes team environment by assisting with training and development of novice employees to enhance skills and abilities in performance of their duties.Prioritizes workload in order to meet all goals and objectives.Utilize enablement platforms to improve product and positioning knowledge.

Boca Raton, Florida, United States

Settlement SpecialistAchieved and exceeded Monthly goal in settlements. Create settlement release agreements and verified the process is completed from beginning to end.Call customers who are 60+ days delinquent on their mortgage to collect on their debt.Meet daily requirement of 120+ outbound calls to reach monthly goal.Create, update, follow up and close cases in SalesForce.Mortgage CollectorCall customers who are 10+ days delinquent on their mortgage to collect on their debt.Meet daily requirement of 120+ outbound callsAchieved and exceeded Monthly goal.Understanding of federal, state and local collection laws and regulations.Process and schedule payments via Western Union and Payeez.

Boca Raton, Florida, United States

Assemble 10+ case packages to assist attorneys in their litigation cases. Call courts to confirm hearing times and locations.Update internal files to reflect case current status.Send Reports to clients regarding their case status.Team Lead File Clerk:Drafting motions and affidavits for the attorney to review and sign. Uploading document to client systems such as Tempo/Black Knight/Equator/ RPA and IPA systems/Clarifire/Serengeti and others.Communicating with customers through email and on the phone about the case at hand.Compliance Specialist: Drafting motions and affidavits for the attorney to review and sign. Uploading document to client systems such as Tempo/Black Knight/Equator/ RPA and IPA systems/Clarifire/Serengeti and others.Communicating with customers through email and on the phone about the case at hand.Billing Specialist: Reduce time and costs and increase efficiency by introducing new accounting procedures.Monitor payments due from clients and promptly contacted clients with past due payments.Managing the status of accounts and balances and identifying inconsistencies Managing the status of accounts and balances and identifying inconsistencies.

A

Education record