Abel Lorenzo Morera Email & Phone Number

Miami-Fort Lauderdale Area

United States

United States

Demonstrated expertise in troubleshooting hardware and software issues, resolving technical problems efficiently. Proficient in supporting various operating systems, including Windows, macOS, and Linux. Proven track record of providing exceptional customer service and support in a timely manner. Excellent communication skills to assist users with technical issues, ensuring a positive customer experience. Experience in utilizing ticketing systems to log, track, and resolve support requests effectively. Prioritizing and managing workload to meet service level agreements (SLAs). Adept at identifying root causes of issues and implementing permanent solutions to prevent recurring problems. Knowledgeable in diagnosing and resolving network connectivity issues. Collaborated with cross-functional teams to address complex technical challenges. Worked closely with other support engineers to share knowledge and enhance team efficiency. Collaborate with vendors to ensure correct problem resolution. Maintained thorough and accurate documentation of support processes, troubleshooting steps, and solutions. Created user-friendly guides to empower end-users to resolve common issues independently. Provided training sessions for end-users and colleagues on new technologies and software applications. Assisted in onboarding new team members, sharing insights into the company's support environment. Demonstrated adaptability in learning and supporting new technologies as per business requirements.

Latam

Provided comprehensive administrative support to executives and teams, including managing calendars, scheduling meetings, and coordinating travel arrangements. Efficiently handled incoming calls, emails, and correspondence, ensuring timely and accurate responses. Assisted in the preparation of documents, reports, presentations, spreadsheets and other materials. Coordinated and oversaw office events, including meetings, seminars, and conferences. Collaborated with colleagues to streamline processes and improve office efficiency. Utilized office software and equipment proficiently, including Microsoft Office Suite and office communication systems. Maintained confidentiality and handle sensitive information with discretion and professionalism.

Developed and executed IT strategies aligned with organizational goals, driving technology initiatives that contributed to business growth. Implemented a strategic roadmap for IT infrastructure, ensuring scalability and adaptability to meet future business needs. Led and mentored a high-performing IT team, fostering a collaborative and innovative work environment. Oversaw recruitment, training, and professional development, resulting in a skilled and motivated IT workforce. Successfully managed and delivered complex IT projects on time and within budget. Utilized project management methodologies to streamline workflows and enhance project efficiency. Managed IT budgets. Implemented cost-saving measures without compromising the quality of IT services. Established and maintained strong relationships with technology vendors, negotiating contracts and ensuring service level agreements were met. Conducted vendor assessments to identify opportunities for cost savings and performance improvements. Implemented robust cybersecurity measures, reducing the organization's vulnerability. Identified and evaluated emerging technologies to enhance business processes and maintain a competitive edge. Communicated effectively with executive leadership, translating technical concepts into business terms. Provided regular updates on IT initiatives, ensuring alignment with overall business strategies. Developed and tested comprehensive disaster recovery plans to minimize downtime in the event of system failures or disasters. Conducted regular risk assessments to identify and mitigate potential IT risks. Ensured IT systems and practices complied with relevant regulations and industry standards. Successfully navigated and facilitated audits, maintaining a track record of compliance. Implemented user training programs to enhance staff proficiency in IT tools and systems. Established an efficient IT support structure, reducing response times and improving end-user satisfaction.

IT Manager, Network Management

Pinar Del Río, Cuba

Computer Networking & Telecommunication Systems

Master'S Degree, Telecommunications Engineering, Excellent

Engineer'S Degree, Telecommunications And Electronics