- Steering the operations of the Training and Customer Support teams overseeing the onboarding and satisfaction of RoomKeyPMS software and product offerings.- Spearheading monthly fulfillment and customer success objectives, employing team performance metrics to minimize churn.- Collaborating with Engineering and Sales teams to facilitate the seamless operational rollout of new product features and enhancements, ensuring a cohesive journey from creation to client delivery.

- Revolutionized onboarding processes through the creation of comprehensive implementation procedures and the implementation of best practices, propelling business efficiency forward.- Guided the execution and launch of RoomKeyPMS Payments and Mobile Check-In products, providing leadership to both internal teams and customers.- Orchestrated the company's online marketing and social media strategies, overseeing customer feedback and public reviews.

- Conducted comprehensive end-user staff and management training sessions, ensuring the optimal utilization of the RoomKeyPMS product line to maximize operational efficiencies.- Developed documentation and training materials, equipping clients with the necessary tools and resources for successful software education.- Offered software technical support through telephone, email, and remote desktop connections, assisting clients on both Windows and Mac OS platforms within a cloud computing environment.