Direct talent management initiatives, enhancing processes spanning performance, compensation, and career growth. Bridge communication gaps, aligning central People teams, leadership, and business units through strategic collaborations. Promote transparency by establishing clear communication channels among diverse organizational stakeholders. Employ creative problem-solving in a rapidly changing environment, adapting HR strategies to meet dynamic business needs. Leverage data insights to drive impactful HR decisions, tailoring approaches to specific business challenges. Pioneer actionable people plans by refining performance management systems for better outcomes. Empower leaders with guidance on feedback strategies, as well as emphasizing the importance of continuous coaching and development. Champion fairness in compensation while also setting standards for transparent and equitable reward mechanisms

Collaborated with Value Stream and Front-Line Leaders to guarantee alignment with overarching organizational objectives. Partnered with Value Stream and Front-Line Leaders, ensuring alignment with broader organizational objectives and demonstrating strategic insight in driving mission-centric outcomes. Led cross-functional initiatives to refine communication and action coordination, enhancing operational efficiency and fostering a collaborative work environment. Engaged in deep metrics analysis with Senior Vice Presidents, deriving insights that informed strategic HR advisements and aligning departmental goals with organizational vision. Developed tailored HR strategies for the Defense, Intelligence, and Health sectors, fueling targeted organizational growth and aligning human capital with sector-specific goals. Provided daily support to employees on relations, development, and policy adherence, enhancing employee engagement and organizational adherence to HR protocols. Managed HRIS (PeopleSoft) operations, ensuring accurate associate data management and streamlined onboarding processes, showcasing adeptness in utilizing technology to enhance HR functions. Cultivated partnerships with Talent Acquisition, Compensation, and Benefits teams, enhancing HR processes and ensuring seamless collaboration across critical HR functions. Recommended and implemented new approaches, policies, practices, and procedures to effect continual improvements in departmental efficiency and problem resolution while enhancing departmental operations in line with regulations and government law.

• Directed the introduction of an electronic workflow system for out-of-cycle requests, slashing approval durations and bolstering tracking accuracy. Directed the launch of an electronic workflow system for out-of-cycle requests, significantly reducing approval times and enhancing tracking accuracy for streamlined operational processes. Initiated a cross-departmental advisory council by creating a robust platform to effectively address and navigate employee concerns, fostering a collaborative and responsive organizational culture. Collaborated with the Talent and Development team to design a user-centric Performance Tool, expediting goal realization and comprehensive reviews, thereby promoting a performance-driven work environment. Offered strategic guidance to Department Managers in collaborative sessions, amplifying the attainment of departmental objectives and fostering a culture of strategic thinking and teamwork. Led complex investigations, articulating findings and recommendations to the Legal and senior leadership teams, ensuring informed decision-making and risk mitigation in sensitive matters. Ensured adept management of employee relations, potential litigations, and EEOC claims while providing unwavering HR guidance to internal cohorts, emphasizing a proactive and compliant HR approach. Reviewed and analyzed HR metrics to proactively assess performance, identify actionable trends, develop retention strategies, and recommend specific actions to senior leadership, driving informed strategic HR decisions. Responded to inquiries and resolved challenges experienced by project teams and employees, showcasing problem-solving acumen and a commitment to fostering a supportive work environment. Provided essential training for managers and employees on harassment and discrimination, promoting a respectful, inclusive, and legally compliant workplace culture.

Championed HR initiatives across three unique programs, forging alignment with company objectives and bolstering inter-departmental synergy. Championed HR initiatives across Defense, Health, and International programs, aligning with company objectives and fostering inter-departmental synergy for streamlined operational efficacy. Delved into trends and metrics, crafting actionable insights in collaboration with segment Presidents, significantly uplifting employee relations and morale through strategic interventions. Translated the overarching HR business plan into actionable strategies, services, and measures while offering consistent coaching and guidance to management and staff on diverse HR facets, showcasing a holistic HR management approach. Stewarded the HRIS system (PeopleSoft), meticulously managing onboarding paperwork and updates, ensuring integrated collaborations during hiring processes and benefits administration for seamless HR operations. Initiated and implemented innovative HR approaches, policies, and procedures, enhancing departmental efficacy and ensuring compliance with regulatory mandates for a fortified HR framework. Acted as a liaison between cross-functional departments, ensuring timely communication and action completion, promoting a culture of collaboration and efficiency across organizational silos. Provided day-to-day support, coaching, and counsel on matters related to employee relations, development, HR policies interpretation, engagement, performance management, and talent acquisition activities, establishing a supportive HR infrastructure. Processed and maintained all associate information in the HRIS system (PeopleSoft), ensuring seamless partnership with Talent Acquisition, Compensation, and Benefits teams during hiring processes, including compensation/payroll and benefits administration.

Responsible for the review, analysis, and processing of complex claims within assigned authority limits and consistent with policy and legal requirements. Plans and conducts investigations of claims to analyze and confirm coverage and to determine liability, compensability, and damages. Requested police reports and medical records, reviewing medical bills for proper billing and coding, and entering data, including claim diaries and notes. Assist insured with general questions regarding status updates on their claims, setup claims for personal and business liability, auto, worker’s compensation, and property claims.• Coordinates litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; assisted agents with processing claims accurately and making sure all claims are coded correctly; assesses reasonableness of data as well as identify discrepancies to swiftly resolve claims.• Maximizes customer satisfaction by promptly and professionally addressing customer questions and concerns while giving customer satisfactory experience to promote one call resolutions.• Works with underwriting, marketing and risk management regarding questionable risks encountered to ensure that potential hazards are clearly documented.

Streamlined and facilitated a variety of administrative, human resources management, and operational process. Managed the operational efficiency role of onboarding, employee relation, and labor relations. Participated in the employee performance and succession planning; lead new employee orientation while assisting with benefit related questions. Served as the subject matter expert for answering employee law, human resources management, and employee relations matters.• Utilized expertise in employee law to provide professional guidance to leadership on company policies and regulations; worked with corporate counsel on responses to lawsuits, EEOC, or DOL complaints. Led scheduled audit process to ensure compliance.• Managed and facilitated all internal investigations, performance, and corrective actions; performed terminations as needed to ensure the integrity of the company goals are upheld effectively.