Manage Cisco ASA firewalls, Identity Services Engine (ISE), core and edge switches, routersSupport the NOC network and MSC shipboard networks to ensure network services are provided without interruptionTroubleshoot and analyze failures using available tools and an expert knowledge of the OSI modelCompile and provide reports to MSC leadership to diagnose and analyze issues with the network services provided by the NOCAnalyze, plan, implement, and document security measures that meet DISA security requirements (STIGs) to maintain Information Assurance (IA) compliance for the enterpriseSchedule and conduct system upgrades and installations for new network equipment

Oversaw daily operations, software testing, troubleshooting, and/or maintenance of Multiple communications systems, i.e. Defense Satellite Communications System and MILSTAR Air Force Remoting System, Promina, Integrated Digital Exchange, and Space Defense Interface Network and maintained near 100% availability.Maintained near 100% capability, Communications node equipment, and long haul communications.Defense Red Switch Network adaptors Royal Air Force Fylingdales Meridian switch, DRSN telephones and multifunctional digital adapters in accordance to Statement of Work.Ensured all NIPRNET and SIPRNET networks, systems and user accounts were in compliance with U.S. Air Force information security policies.Trained up to 9 technicians on functionality of Promina, Integrated Digital Exchange, and Space Defense Interface Network and Communications processing system.

Monitored and efficiently troubleshot network’s customer facing routers and packet engines, configured DNS, BGP, and IP routers, and resolved transmission line issue to ensure high level of customer service.Coordinated service turn-up, hot cut, and groom activities with customers, city operations and Local Exchange Companies in the course of service provisioning.Engaged customers and directed field resources to coordinate test, troubleshoot and turn-up of new services.Performed remote routing acceptance testing, after hour hot cuts to meet customer expected due dates.Working knowledge of ATM, Frame-Relay, PPP, MLPPP and Ethernet.Troubleshot customer circuits using flash-based speed tests, IPerf, and EXFO test-sets.Knowledge of Customer Premise Equipment (CPE) such as NetVanta/Cisco routers and firewalls.

Provided critical communications support to forward deployed units in support of Operation Enduring Freedom throughout various locations in Afghanistan. Utilized Remedy ticket tracking software to ensure that all trouble tickets were swiftly resolved for end-users with very few issues having to be escalated.Monitored LAN/WAN connectivity utilizing SNMPcv3 and CA Spectrum Network monitoring software.Conducted outage notification procedures to the servicing TCF, RNOSC, TNOSC, FCO, and the Signal Company, and prepared after action reports that supported the outage restoration process. Implemented trend analysis and circuit tracking program to ensure maximum link availability. Engineered, installed, and tested NIPRNet, SIPRNet, and Centrix circuits, as well as establishing a gateway path for Video Teleconferencing (VTC), Defense Switched Network (DSN), and Joint Worldwide Intelligence Communications System (JWICS) circuits. Operated cryptographic equipment to test, reset, and rekey.Fabricated and repaired various cables such as EIA530, CAT5/6 and copper coax cables. Maintained documentation concerning transmission plans as well as circuit diagrams and layouts. Trained new personnel on standard and site specific equipment as well as standard operating shift procedures.

Oversaw daily operations, software testing, troubleshooting, and/or maintenance of Multiple communications systems, i.e. Defense Satellite Communications System and MILSTAR Air Force Remoting System, Promina, Integrated Digital Exchange, and Space Defense Interface Network and maintained near 100% availability.Maintained near 100% capability, Communications node equipment, and long haul communications.Defense Red Switch Network adaptors Royal Air Force Fylingdales Meridian switch, DRSN telephones and multifunctional digital adapters in accordance to Statement of Work.Ensured all NIPRNET and SIPRNET networks, systems and user accounts were in compliance with U.S. Air Force information security policies.Trained up to 9 technicians on functionality of Promina, Integrated Digital Exchange, and Space Defense Interface Network and Communications processing system.

Imaged Windows and Linux Operating Systems to run OneSAF, NightVision UAV and FBCB2 simulations. Installed and tested simulation software, updates, and patches.Updated IAVA/STIG security concerns for all Battle Lab systems.Troubleshot and resolved PC/server hardware and operating system problems.Installed and configured routers, switches (VLANs and Port Security) and VoIP services via Cisco Call Manager for Classified and Unclassified networks depending on experiment needs.Assisted in certification and accreditation of computer systems using DISA Gold and DOD STIGs; met security standards for government network.

Maintained and supported clients’ hardware and software installation and configuration.Assisted in developing solutions for customer service improvements.Installed and assisted in deployment of new software and hardware upgrades.Assisted insurance agents with logins and password resets on corporate laptops.

Installed, troubleshot, and maintained mobile and fixed communications lines and communications circuits. Analyzed operations and preformed restoral actions on digital and analog circuits supporting Global Information Grid (GIG) communications for Defense Information Systems Agency (DISA).Performed circuit, system, and network patching and cross connecting to establish, sustain, and restore service.Monitored Promina 400/800 IDNX Switching Equipment using HP Openview and random visual checks for alarms and possible causes for outages. Communicated with subscribers, DISA, lateral agencies, and higher headquarters using secure and unsecure voice, data, electronic mail, web, or facsimile communications to schedule down-time and quality assurance tests.Configured circuits, systems, and networks based on standards, traffic patterns, and results of quality assurance tests.Operated cryptographic equipment to test, reset, and rekey.Maintained documentation (TSO and TSR) concerning transmission plans as well as circuit diagrams and layouts.