William Thurston Email & Phone Number

Martinsburg, West Virginia, United States

. Skills utilized by supervisors include the ability to communicate effectively; the ability to motivate and encourage; the ability to collect and analyze data; the ability to solve problems proactively; and the ability to mentor, train and improved employee performance. Responsible for supervising the Data Entry team. 15 DE II’s, 7 GC II’s and 1 GC III.. Responsible for monitoring of the teams’ tasks, ensuring that employees are engaged and active in accomplishing predetermined activities designed to meet performance standards. Key catalyst for creating a motivating environment free from distractions, harassment, or any other such activity that distracts team members from accomplishing their daily goals. Monitor, assist, review, correct and perform all support tasks for each employee to ensure correct time reporting, quality reporting, and production reporting are performed timely and accurately Familiar with all company policies and procedures, should be able to answer basic questions and assist team members as needed, and should be able to work with HR to ensure employee issues and concerns are resolved quickly. Communicating company policy, goals, changes, and otherwise general announcements to each team member using email, team meetings, or one on one conversations. Responsible for employee performance and must discover deficiencies and create individual plans for correcting employee deficiencies via performance improvement plans or by taking progressive disciplinary action to correct behavioral issues. Keep daily attendance logs and must recognize and escalate to HR employees that have abused attendance expectations. Effective communicators keeping both team members and management informed. Collect data, produce reports, and to analyze this information to make corrections and / or adjustment to employee actions, to improve processes, or to pro-actively pursue corrective actions.

Martinsburg, West Virginia, United States

Manages a team of 13 staff members that supports the day-to-day operations of a Data Entry Group at local government facility. Skills utilized by supervisors include the ability to communicate effectively; the ability to motivate and encourage; the ability to collect and analyze data; the ability to solve problems proactively; and the ability to mentor, train and improved employee performance. Responsible for supervising the night shift Data Entry team. 12 DE II’s and 1 RA1. Responsible for monitoring of the teams' tasks, ensuring that employees are engaged and active in accomplishing predetermined activities designed to meet performance standards. Key catalyst for creating a motivating environment free from distractions, harassment, or any other such activity that distracts team members from accomplishing their daily goals. Monitor, assist, review, correct and perform all support tasks for each employee to ensure correct time reporting, quality reporting, and production reporting are performed timely and accurately Familiar with all company policies and procedures, should be able to answer basic questions and assist team members as needed, and should be able to work with HR to ensure employee issues and concerns are resolved quickly. Communicating company policy, goals, changes, and otherwise general announcements to each team member using email, team meetings, or one on one conversations. Responsible for employee performance and must discover deficiencies and create individual plans for correcting employee deficiencies via performance improvement plans or by taking progressive disciplinary action to correct behavioral issues. Effective communicators keeping both team members and management informed. Collect data, produce reports, and to analyze this information to make corrections and / or adjustment to employee actions, to improve processes, or to pro-actively pursue corrective actions. Effectively delegate work to team members.

Martinsburg, West Virginia, United States

Managed a team of 21 staff members that supports the day-to-day operations at a local government facility. Leads two groups of team members to consistently accomplish specific contracted performance goals. Skills utilized by supervisors include the ability to communicate effectively; the ability to motivate and encourage; the ability to collect and analyze data; the ability to solve problems proactively; and the ability to mentor, train and improved employee performance. Monitor, assist, review, correct and perform all support tasks for each employee to ensure correct time reporting, quality reporting and production reporting are performed timely and accurately. Familiar with all company policies and procedures, should be able to answer basic questions and assist team members as needed, and should be able to work with HR to ensure employee issues and concerns are resolved quickly. Communicating company policy, goals, changes, and otherwise general announcements to each team member using email, team meetings, or one on one conversations. Responsible for employee performance and must discover deficiencies and create individual plans for correcting employee deficiencies via performance improvement plans or by taking progressive disciplinary action to correct behavioral issues. Keep daily attendance logs and must recognize and escalate to HR employees that have abused attendance expectations. Effective communicators keeping both team members and management informed. Collect data, produce reports, and to analyze this information to make corrections and / or adjustment to employee actions, to improve processes, or to pro-actively pursue corrective actions.

Martinsburg, West Virginia, United States

Responsible for supervising a Call Center with 9 GCIII’s and 3 GCII’s and CSR assigned admin duties. Oversees all operations of a call center. Completes daily, weekly and monthly production reports.  Oversees Customer Service administration duties: Daily mail delivery, electronic fax and email delivery, pulling additional documents for mailing. Returning RWA and incorrect payments to applicants. Process large copy print runs, coversheets, and delivers to appropriate areas. Updates the CSR team SOP’s.  Reports to Task Manager daily/weekly to review production numbers and review any new or ongoing issues, improvements or process changes that pertain to the CSR staff. Reports to Task Manager any changes requested by the vendor. Proactively initializes and completes any upcoming changes to procedures or regulations requested by the division that are approved by the Contract Program Manager. Promotes employee advancement. Recognizes employees for their contributions and achievements.

Martinsburg, West Virginia, United States

Responsible for reviewing, researching and seek correction of applications and related documents at a government facility. Serves as main point of contact for assigned applications requiring resolution. Completes Form Correction Letters and Disposition Letters to be mailed to applicants. Conducts background checks utilizing various resources. Reviews fingerprint card information and communications with FBI as part of the background check process. Research applicable Federal and State laws. Answer inquiries concerning completion of applications. Performs administrative duties such as faxing, scanning, copying and printing as it relates to their already assigned applications or research. Updates database and spreadsheets as required during the processing of assigned applications. Returns telephone messages related to assigned applications. POC for RA team when supervisor is out of the office.

Reduce losses to the bank by detecting Identity and Transaction fraud for the Sears department in its earliest stages utilizing TSYS/Cardguard, Fastdata, and credit report information. Make outbound and handle inbound calls to/from card members. Review newly booked and established accounts to assess a risk level, verify information/recent activity, and search for fraud trends. Close fraudulent accounts, collect and note information to assist field investigators.

Winchester Va

Managed supplier relationships, promoted competition and cost savings by negotiating supply agreements that address the total cost of ownership, payment terms, quality and service. Performed performance management, career development with a team based focus, for direct reports and support staff through coaching, mentoring, and training in my area of responsibility. Achieved $2MM in overall savings by driving down cost and implementing raw material replacement strategies.Met key operational performance by expedited materials and services for facility at competitive rates that aligned with marketplace cost drivers. Prepared RFQ’s and comprehensive quote packages up to working closely with engineering and manufacturing departments. Prepared a bid analysis and notification of award. Saved company ~ $250M through negotiation process, 2007-2010 to insure corporation received best value. Maintained and verified required vendor insurance liability documentation for risk management; ensured vendors were in compliance with company requirements. Resolved vendors documentation issues through negotiation with the vendor and/or their insurance company. Supervised, trained, and coached three employees; performed annual reviews, establishing goals / objectives and identified areas for improvement. Inventory management; performing just-in-time. Recorded and distributed received material into SAP inventory of ~ $2.8MM. Handled hazardous materials with zero incidents. Managed all railroad movements at the facility(using a Ship CSX internet portal site.) Sarbanes Oxley internal controls documentation and testing. Consistently passed every annual audit with external audit firm.Key Accomplishment: Executed a pallet buyback program with the supplier as part of green initiative, saving company ~ 360M.

Production Coordinator:Led operations team of 140 employees for production systems management. Supported five regional Centers; evaluating sales and forecasting documents for two business units. Manifested finished goods and distribution center. Scheduled delivery of raw material for the facility. Responsible for facility production scheduling for ~ 40 employees per shift; four shifts, 24/7 operation to maximize production / output. Successful maintained monthly production output goal of 98% or better fill rate resulting in no customer backorders and company savings in delivery cost. Manifest finished goods from other company facilities for local shipments for up to 10 tractor trailer loads per week representing 10 to 20% of sales. Maintained standard operating procedures. Streamlined operations, and implemented functions to achieving excellence.Shift Supervisor: Supervised a manufacturing production team of 10 employees and built a strong team; coaching and counseling to successfully meet all company production requirements. Amoco Foam Products purchased by Pactiv..