Will Hyatt Email & Phone Number

Greenville, South Carolina, United States

Greenville, South Carolina, United States

- Created and managed reported issues through Salesforce with detailed troubleshooting notes and call logs throughout the troubleshooting process until issue has been resolved. - On-boarded customers with Avaya IP Office by provisioning Linux server and IP Office for customer. - Provided Tier 2 and Tier 3 level troubleshooting support with Avaya IP Office.

Duncan, SC

- Managed IT operations and local projects for multiple locations both physically and remotely.- Provided customer support to over 600 end users either by walk-in, phone, or online service desk requests within ServiceNow.- Imaged 250+ computers with the company image via SCCM. - Created 300+ user accounts in accordance with company standard operating.

Fort Hood, TX

- Supported a Combined Joint Task Force (CJTF) in combat with 28,000 personnel- Set up, tear down, and management of a total of 16 servers in support of operation requirements. - Scanned operational field servers for vulnerabilities using Retina in order to find potential security vulnerabilities. - Exported Retina reports as Excel document and used Pivot.

Camp Virginia, Kuwait

-Deployed to Kuwait from May 2011 - May 2012 in support of Operation New Dawn.-Supported over 10,000 customers either by walk-in, telephone, or email request. -Created company Facebook page to let Soldier's families back home keep up to date with events that go on around the company. -Imaged 1,000 + computers and ran Retina scans on them to ensure network.

Fort Gordon, GA

Information Technology Specialist CourseOverall Grade: 91.00Courses Completed:-Implementation of Hardware (A+)- CCNA (Cisco Certified Network Administrator) 1- CCNA (Cisco Certified Network Administrator) 2- Windows Vista Installation- Windows Server- Microsoft Exchange Server- Solaris- Information Assurance- Security +- Tactical Internet Management System.

Fort Knox, KY

-Purchased and provided company with supplies needed to carry out operations at a Government purchaser with limit of $50,000. -Stored and kept 100+ personnel clothing records up to date. -Expertly managed more than $40,000 of Government equipment with no loss.-Created and implemented supply room standard operating procedures (SOP) to help with supply.

Fort Lee, VA

Unit Supply Specialist CourseOverall Grade: 96.1Courses Completed:- Inventory Management- Hand Receipt Management- Property Book User Supply Enhanced (PBUSE)- Property Book Officer Procedures - Absent Without Leave (AWOL) Soldier Procedures- Budget Management - Weapons and Ammunition

Bachelor Of Science (B.S.), Cyber & Network Security, 3.78 Gpa

Cum Laude Graduate

Bachelor Of Science (B.S.), Cybersecurity

64 college credits obtained.

Computer Science

Transferred to University of Maryland University College.