William Jones Email & Phone Number

Kirkland, Wa, Us

Seattle, Us

As an Identity and Access Management Security Analyst, I work with employees to provide the access and permissions required to fulfill the operational needs of the company. I utilize tools such as ServiceNow, Active Directory, Azure AD, MS 365, PowerShell, Saviynt, SQL, Duo, CyberArk and MS Exchange Admin on a daily basis. My job responsibilities include the following: Creating user accounts in Active Directory, AS400, Duo, SAP and MS Outlook; Creating security groups and service accounts; Providing server access; Deleting and extending accounts; Troubleshooting any IAM-related access issues; Creating SQL analytics and providing reports; Adding enhancements to the Saviynt infrastructure. I also work with the IT Project Managers to support new store openings.

Seattle, Us

Seattle, Us

As a Service Desk Technician at REI, I provided essential IT support for retail operations, which required extensive knowledge of a breadth of both hardware and software. I also regularly employed vendor management strategies to ensure optimum operational efficiency. I played a key role in various aspects of IT support including triaging call queues, supporting headquarters’ employees, collaborating on team projects, and Mobile Device Management to name a few. It has been a valuable opportunity for me to apply the range of skills I’ve gained throughout my career and continued education.

Us

With the Group Health Cooperative, I responded to high-priority calls from medical professionals to resolve imperative hardware and software issues. In addition to this, I worked with remote users to resolve issues on the virtual platform and provided top-tier customer service to end users via our self-service queues. It was essential in this role to manage and address these incidents conscientiously with skill and expertise.

Kirkland, Washington, Us

In this role I Provided tier 1 support to internal customers at retail and corporate locations and assisted remote and offshore users with access issues. I coordinated with tier 2 and tier 3 support groups when escalating trouble tickets and ensured all issues were resolved. I continued to expand my hardware and software skill set as I collaborated with vendors and assisted retail store employees with troubleshooting store equipment, including POS registers, handheld scanners, debit pin terminals, printers, and AirWatch mobile device management.

Seattle, Washington, Us

As the IT Field Service Specialist, I was tasked with installing, configuring, and repairing a wide variety of hardware, including PCs and peripherals, check-in-kiosks, printers, display systems, radios, phones, and other communication systems. I was the primary specialist for Alaska and Horizon at stations in Alberta and British Columbia where I closely managed local vendors and contractors. In this role I had the opportunity to collaborate with developers and end users to identify and resolve issues with the new releases. I completed multiple key projects in this position including deploying Windows 7 to all airport terminal workstations system-wide, relocating ticket counters at multiple airports, supporting the reservations migration to virtual desktops, and deploying cross-band radio systems at the Calgary and Edmonton international airports. Accomplishing these challenging projects both individually and as a team member created great satisfaction for me in my work

Seattle, Washington, Us

• Created and tracked trouble tickets for all reported problems using Tivoli and Peregrine ITSM utilities• Provided Tier 1 support for end-user hardware and software issues• Monitored mainframe, network, phone systems, and airport kiosks. Assigned trouble tickets to second level support when necessary• Worked with on-call support specialists to resolve high severity problems after normal business hours

Troubleshooting and maintenance of radios, radar, and and antenna systems on KC-135 refueling aircraft.

Operation and maintenance of mobile satellite communications terminal

Associate Of Arts (Aa), Air Transportation

Electronics Engineering Technology

Certificate Of Training, Avionics Communications/Navigation Specialist

Certificate Of Training, Electronics, Satellite Communications Specialist