Senior Management/ Human Resource Professional: Over 20 years in Operations and Human Resource Management. Most recently managed 300 people in a Call Center environment dedicated to professional customer service. I have a proven ability to establish customer loyalty by growing one particular account from 2M to 10M over the course of five years. My areas of expertise include strong communication skills, account management, quality assurance, training and internal development. Alone I created a Human Resource from the bottom up where one never existed. Then facilitated and supervised the development of several other departments including IT, training and quality assurance. I also enhanced an existing operations department. Earned a Bachelors of Arts degree in Psychology with a minor in Paralegal Studies at Notre Dame College in Manchester, NH.Specialties: Professional in Human Resources (PHR)