Lead and manage the Global Deal Desk team for Nuance’s cloud businesses, including voice, biometrics, and digital solutions, supporting $300M in annual revenue while standardizing and automating processes across the sales and deal lifecycle.Lead teams through complex, high-value deals. Provide strategic guidance on pricing, commercial structures, and contract terms, resulting in revenue optimization, increased bookings, and deal closure. Consistently closed multiple annual cloud deals exceeding $15 million, including delivery services.Key Global Deal Optimization team leader who defined the Quote-to-Cash strategy. This initiative streamlined internal processes and established business guardrails, to support sales operations for the cloud and license business. Key results included increased deal compliance and deal velocity. Manage a team of 5-7 deal managers, ensuring coordination across cross-functional units. Oversee deadlines, prioritize deal workloads, and function as a bridge between business, legal, finance, hosting, product, and customer teams to drive deal closure.

Directly managed Nuance deals for Voice and Digital business, structured and approved new and renewal deals, and conducted deal analyses to ensure compliance, competitiveness, and profitability. Worked directly with executive sales management on providing solutions supporting business with over $125M+ in annual revenue.Led and managed the negotiation and execution of Nuance's largest and most complex deals, developing custom pricing strategies, structuring commercial arrangements, conducting financial analysis, and securing necessary business approvals.Partnered closely with sales teams to define and execute customer strategies for Nuance products, capturing requirements and developing customized solutions, pricing structures, and contracts that successfully drove deal closures.

Led individual consulting projects specializing in customer experience roadmaps for contact centers that drove a return on investment for key accounts. Provided strategic guidance for the implementation of contact center technology solutions, developing actionable recommendations to enhance functionality and overall user experience.

Established and led an enterprise Business Intelligence (BI) team that managed the reporting and analytic needs of the organization, creating BI architecture and strategy. Oversaw project management, budget accountability, creation of project cost proposals and business requirements gathering. Led cross-functional teams, delivering BI projects using an onsite/offshore model.