William Evans Email & Phone Number

Texas, United States

Irving, Tx

Trendmicro

Contract to hire at TrendMicro

Dallas/Fort Worth Area

Desktop Engineer (February 2016 - June 2018)• Managed / Planned / implemented YSoft installation of enterprise print solution for 452 printers. • Presentations as project owner in weekly client strategy meetings.• SCCM: Client repairs, including in-depth troubleshooting of WMI, Windows Update agent.• Developed PowerShell scripts to improve SCCM client health for ~40,000 endpoints. • Collaboration with International teams in support of SCCM, YSoft.• Prepared reports and documentation as TI considered new print vendor.• Built PowerShell based reporting that combines multiple data sources.• CrashPlan custom reporting for user backups.• Management of Computer objects in AD.• Developed PowerShell scripts for AD reporting. Printer Technician / Support (September 2015 – February 2016)• Installation, Troubleshooting and Repair - multifunction printers, plotters and desktop printers.• Replace consumables and perform preventative maintenance on devices.• Print Management reporting and data collection Desktop Specialist (April – September 2015)• Upgrade users to new technology and retire used equipment.• Setup, Troubleshoot, Repair - hardware, software, or peripheral equipment, following manufacturer specifications, and business requirements.• Manage tickets in Remedy through customer communication, remediation, and resolution.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Work with multiple geographical and business platforms.

Allen, Texas

• Shift Manager - managed 8 employees engaged in sales, inventory management, reconciling cash receipts, and customer services.• Responsible for sales and customer service training.• Performed start of day and end of day operations as well as make bank deposits and change orders.

Mckinney, Tx

• Recognized for highest closed sales in the store annually.• Managing customer service for current sales and promotions• Trained and responsible for loss prevention throughout the store.

Certificate Of Convergence Technology, Information Technology

Associate Of Arts (A.A.)