William Urban Email & Phone Number

Merrimack, Nh, Us

Santa Clara, California, Us

Houston, Texas, Us

Nashua, Nh, Us

Responsible for creating technical collateral and content such as webinars, videos, use cases, demos, animations, white papers and guides for implementing the DataGravity product line to deliver insights, security, governance and risk management to IT organizations. Work with sales and customers designing solutions to meet their security and governance needs. Worked with product management to detail and quantify customer needs and product workflows. Designed remote QuickDemo solution for sales teams and channel partners to demonstrate the product without having an infrastructure to run it. Worked with the marketing team to pioneer “Data Aware” as a concept in the marketplace and participated in technical demos, analyst briefings and customer/partner calls. Participate in product management discussions for future implementations. Create solution workflows allowing customers to leverage the product to solve issues within their environment. Assist QA teams and support teams with intimate knowledge of the product. Ran the customer onboarding and success initiative which got customers up and running and using the advanced features as well as providing a closed loop of feedback to engineering. Manage sales and marketing virtualization lab for demos and proof of concepts with experience in VMware, Hyper-V, Nutanix, NetApp, Nimble, and Tintri environments.

Round Rock, Texas, Us

Responsible for creating technical solutions content such as White Papers, Technical Reports, and Demonstration Videos for the integration of Dell EqualLogic PS Series SAN Storage and VMware Virtualization Software. Internal training, customer webcasts, pre-sales calls and various other technical aspects were all within the scope of my job position. Architected a customer Hands on Lab for various conferences leveraging first VMware Lab Manager and then VMware vCloud Director for automating student environments. Designed workflows, lab modules, and environments to provide full enterprise solutions for students to learn in. Assisted Dell technical support and training in designing similar environments. Responsible for various customer facing tradeshows such as Partner Exchange, VMworld, VMUGs, and Dell Enterprise Forums where I presented and trained on technical topics including configuration, best practices, data protection and disaster recovery. Worked with Engineering on product direction goals, MRD reviews, and pre beta feedback. Ran several successful proctored hands on lab betas which allowed customers to provide feedback directly to the engineering team and use a fully working environment that was built for them ahead of time. Social media responsibilities include technical videos such as “Whiteboarding with Will”, twitter, technical blogs and other methods of interacting with existing and potential customer base. VCP 3/4/5.

Us

Responsible for technical collateral around VMware solutions with EqualLogic iSCSI SAN Storage. Technical white papers and guides on configuration, best practices, data protection and disaster recovery. Customer facing webcasts, conferences, seminars, presentations, demos collateral along with assisting pre and post sales teams for solution guidance. Assisted engineering in pre-launch product testing and evaluation.

Round Rock, Texas, Us

Field engineer tasked with implementation and delivery of new (POS) and add-on (APOS) SAN solutions. Consulting work with Virtualization and Consolidation and deployment of Virtual Infrastructures. Configuration of Virtual Center, VMotion, ESX Server and support. Full support for Windows, Linux, and VMWare implementations in a complex Fibre and iSCSI Dell|EMC SAN environment. Support for all major hardware vendors: Brocade, McData, Cisco, Qlogic, Emulex, ADIC, etc and software solutions: NetBackup, CommVault, Legato, and BackupExec. Responsible for SAN Maintenance Services deliveries, upgrades, break/fix and customer relations visits. Member of VMWare delivery group, Data Migration delivery group, and Tape Production Readiness delivery group. Provide consulting level based work with VMWare, Virtualization, HA/DRS, Disaster Recovery, Tape Production Readiness, and other Data Center concepts. Dell | EMC SAN, NAS, and Robotic tape libraries. Widely familiar with all components in a switched SAN environment including manufacturer’s products from Brocade, McData, Qlogic, Emulex and others. Assisted customers in the installation and troubleshooting of Fibre Channel technology for consolidated storage, clustering, high availability SAN implementation and disaster recovery with tape. Involved in configuration, deployment, sustaining and turn key solutions for a wide variety of enterprise solutions. Assisted in design of DR sites, failover testing and implementation, best practices for the enterprise workspace and a variety of other custom environment scenarios to utilize the available equipment to the best of its abilities. Project lead on developing ASP.net and c# application that runs on SQL database for project managers to monitor and keep track of various internal offerings. Developed code and tools to assist project managers and internal teams to work more efficiently and solve multiple process issues.