William Chen Email & Phone Number

Cary, Nc, Us

Milpitas, Ca, Us

Product Owner for SonicPlatform (https://www.sonicwall.com/products/sonicplatform)• Prioritize program and product backlogs based on customer needs and value defined by Product Managers• Identify gaps and define requirements for customer use cases not covered in the backlog• Define and refine requirements with a UX-driven approach as part of ongoing backlog grooming• Define, introduce, and establish release management process and cycle • Perform release planning based on available team capacity and prioritized backlogs• Perform program planning to identify and align cross-team dependencies• Coach team members on User Story writing best practices• Defined, introduced, and established new process for requirements gathering and approvals to align with SAFe Agile practices• Defined, introduced, and established new process for Jira workflows and automation to align development lifecycle with SAFe Agile practices

Woburn, Massachusetts, Us

• Executed projects to ensure the successful delivery of clients' requirements through MassPrinting's products and SaaS solutions• Responsible for client success from start-to-finish for product implementations and enhancement releases• Prioritized and created roadmaps for execution on all internal and external projects• Ensured client requirements are documented and prioritized in the backlog• Led and facilitated all internal Scrum ceremonies• Implemented time tracking policy and resource forecasting process to measure capacity and resourcing costs for resource planning• Managed client and vendor agreements, contracts, and SOWs• Defined MassPrinting's product model and development process• Transformed MassPrinting's waterfall practices by adopting to Agile and Scrum methodologies• Led and facilitated company’s annual planning and quarterly PI planning sessions• Established QA and UAT best practices and introduced QA automation testing• Configured and led adoption of Atlassian's Jira and Confluence company-wide• Developed reporting metrics for billing, resource planning, and project prioritization• Built and rolled out company intranet

Boston, Ma, Us

Led the following projects below as either the Project Manager, Product Owner or Scrum Master (often both PO & SM):• Migration of Homesite’s policy & billing document composition system from xPressions to SmartCOMM for all Home LOB• Migration of Homesite’s policy & billing document repository system from DocFinity to Nuxeo for all Home LOB• Integration of all impacted Homesite sales & servicing applications with SmartCOMM and Nuxeo• Implementation of IT infrastructure for Trusted Resource Underwriters Exchange (TRUE); includes the setups of hardware & software, user access, network servers, and integrations with policy and claims systems• Integration of Homesite's print correspondence processing with TRUE’s policy and claims documents• Integration of Homesite’s enterprise brand services with TRUE’s policy and claims documents• Integration of American Family Insurance’s SmartCOMM tenant for generating TRUE’s policy and claims documents• Implementation of IT infrastructure for a new call center (Costco Choice Connect Agents); includes the setups of hardware & software, user access, network servers, telephony & IVR systems, and integrations with policy, billing, and claims systems• Decommissioning of Cisco Umbrella DNS to reroute to Okta for all Homesite applications in lower and production environments• Implementation of Okta Single Sign-On with Homesite’s policy & billing document archival and BPM system (DocFinity)• The upgrade of all company mailboxes and software applications to support and require modern authentication• Performed PI Planning for complex projects involving cross-team dependenciesSharePoint Responsibilities:• Migration of all legacy on-premise SharePoint 2013 sites to O365 SharePoint Online• Management, maintenance, and governance of Homesite's O365 SharePoint Online platform

Boston, Ma, Us

• Project managed the integration of Homesite's VPN system with Okta single-sign on platform for all employees• Acted as Tech Lead for the development and rollout of Homesite's knowledgebase repository (hosted in O365 SharePoint Online)• Identified gaps in Homesite’s IT processes based on industry standards, best practices, and internal audit findings, then provided recommendations to management to strengthen Homesite’s IT controls• Provided reporting metrics and KPIs related to IT• Reviewed and maintained a whitelist & blacklist of all software applications to ensure IT Security and audit compliance• Reviewed and tracked all IT hardware assets using Snow Software and JAMF to ensure IT Security and audit compliance • Reviewed and tracked all physical and virtual servers to ensure IT Security and audit compliance• Performed user access reviews for IT applications and tools to ensure IT Security and audit compliance• Acted as the Primary SharePoint Admin/Owner for Homesite's SharePoint system for both onPrem and O365 cloud environments• Provided SharePoint support and maintenance for requests that require elevated admin level permissions • Developed and deployed custom solutions within SharePoint to meet business needs (e.g. custom web parts, search scopes, workflows, and site templates)

Boston, Ma, Us

• Reported audit findings and gaps that did not comply with NIST's SP 800-53 rev4 Controls• Performed SOC reviews on Homesite’s Tier 1 vendors to identify and report on IT control gaps• Ensured that all data stored in Homesite's IT asset management database (SNOW) is accurate and up-to-date• Enforced audit procedures for all Homesite IT teams• Assisted with the management, tracking, and reporting of audit findings for the IT Risk Management using JIRA and Footprints• Assisted Service Desk with automating onboarding and hardware deployment procedures

Boston, Massachusetts, Us

Provided consulting and support to SSGA teams (internal and client-facing) with State Street's Enterprise 2.0 platform (Microsoft SharePoint and Sitrion social sites). Main responsibilities include:• Provided training and guidance with setting up and managing SharePoint sites• Served as a primary contact for SharePoint training & guidance, and established SharePoint sites to meet teams' requirements• Improved teams' operating models by implementing SharePoint workflows, automated tasks, InfoPath forms, and aggregating data connections• Carried out best practices for information & data management by utilizing SharePoint's managed metadata (Term Store Management)• Automated tracking & reporting by establishing workflows & calculated columns for master SharePoint list/library databases• Implemented custom SharePoint site design updates with site pages, master pages, templates and web parts (via HTML, CSS, and Javascript) to improve the UI and UX• Implemented custom search scopes, faceted search, and contextual views to present information assets• Assisted with the evolution of SSGA's Intranet and SSGA's SharePoint site templatesSSGA teams & sites assisted:• SSGA 4.0 • SSGA AML / KYC (Anti-Money Laundering / Know Your Customer)• SSGA Client Onboarding• SSGA Consultant Relations• SSGA Equity Systems• SSGA Enterprise Information Management• SSGA Global Equity Beta Solutions• SSGA Global Portfolio Services• SSGA Institutional Client Group• SSGA Interactive • SSGA Intranet• SSGA KMT (Knowledge Management Training)• SSGA Loan Requests• SSGA Market Data Services• SSGA Marketing Intelligence Center• SSGA Product Disclosure• SSGA Research Center• SSGA Technical Subcommittee• SSGA Trading Desk

Boston, Massachusetts, Us

• Planned and executed Enterprise 2.0 adoption strategies within SSGA IT; encouraged employees to be more engaged State Street's Enterprise 2.0 platform (Microsoft SharePoint and Sitrion social sites)• Carried out best practices for information & data management on SharePoint sites by leveraging managed metadata to present various contextual views, filtering capabilities, and faceted search• Introduced a variety of dynamic and intuitive models for end-users to easily view, search, and manage information assets on SharePoint• Established and managed various Enterprise 2.0 communities within SSGA IT• Provided mentoring to SSGA IT users on how to use State Street's Enterprise 2.0 platform, and how to become Collaborate "Champions"• Assisted in interactive workshops and created training guides• Assisted team members with issues related to SharePoint and State Street's Enterprise 2.0 platform• Researched and provided solutions for improving users' experiences with State Street's Enterprise 2.0 platform• Created electronic forms via Microsoft InfoPath• Modified and created new SharePoint web parts using HTML and JavaScript• Assisted users with Microsoft SharePoint and Sitrion's social sites

Boston, Massachusetts, Us

• Established a SharePoint site for SSGA IT; purpose of the site is to improve communication across the department• Implemented content and design updates on SharePoint sites• Tracked and updated project documents, deliverables and defects via IBM ClearQuest and Excel• Created Microsoft InfoPath forms and SharePoint workflows• Designed and created reports via IBM Cognos and ClearQuest• Created training documents and templates to help standardize SDLC practices for Project Managers

Boston, Ma, Us

• Tracked, maintained and managed business users' claims & requests using Lotus Notes, Microsoft Excel and HP's Project & Portfolio Management Center (PPM)• Created training guides and assisted users facing basic technical issues with computer applications• Worked on an initiative as the project manager with other co-ops; managed business analysts, developers, and a quality assurance team for developing a website which provides education & training for SharePoint users• Designed logos, flyers, TV promotions, newsletters, and tested website functions• Ran daily, weekly, and monthly reports using Microsoft SQL

• Started a project to develop a Smartphone application that will allow restaurants’ customers to order food via the ezOrder Smartphone application• Conducted field research to gain insight into customers' needs and demands within the dining industry• Concept-tested the final prototype and financial projections with restaurants' staff members and received positive responses towards their willingness to use the product• Created a website (www.ez-order.org) through the use of Hubspot to help generate brand awareness and gain feedback from the public

• Started a project to develop a student-run storage company for Northeastern University • Conducted field research to gain insight into the market demand• Created broad financial projections based on field research• Attended Northeastern’s Venture Accelerator workshops to help develop Campus Storage

Bachelor’S Degree, Communication Studies; Business Administration Minor.

Master’S Degree, Project Management - Leading & Managing Technical Projects Concentration

Ib Certificate, Ap Calculus, Ib Psychology Sl, Ib Economics Sl, Ib Mandarin Sl, Cp English