William Chen Email & Phone Number

Cary, NC, US

Milpitas, CA, US

• Product Owner for SonicPlatform (https://www.sonicwall.com/products/sonicplatform)
• Prioritize program and product backlogs based on customer needs and value defined by Product Managers
• Identify gaps and define requirements for customer use cases not covered in the backlog
• Define and refine requirements with a UX-driven approach as part of ongoing backlog grooming
• Define, introduce, and establish release management process and cycle
• Perform release planning based on available team capacity and prioritized backlogs

Woburn, Massachusetts, US

• Executed projects to ensure the successful delivery of clients' requirements through MassPrinting's products and SaaS solutions
• Responsible for client success from start-to-finish for product implementations and enhancement releases
• Prioritized and created roadmaps for execution on all internal and external projects
• Ensured client requirements are documented and prioritized in the backlog
• Led and facilitated all internal Scrum ceremonies
• Implemented time tracking policy and resource forecasting process to measure capacity and resourcing costs for resource planning

Boston, MA, US

• Led the following projects below as either the Project Manager, Product Owner or Scrum Master (often both PO & SM):
• Migration of Homesite’s policy & billing document composition system from xPressions to SmartCOMM for all Home LOB
• Migration of Homesite’s policy & billing document repository system from DocFinity to Nuxeo for all Home LOB
• Integration of all impacted Homesite sales & servicing applications with SmartCOMM and Nuxeo
• Implementation of IT infrastructure for Trusted Resource Underwriters Exchange (TRUE); includes the setups of hardware & software, user access, network servers, and integrations with policy and claims systems
• Integration of Homesite's print correspondence processing with TRUE’s policy and claims documents

Boston, MA, US

• Project managed the integration of Homesite's VPN system with Okta single-sign on platform for all employees
• Acted as Tech Lead for the development and rollout of Homesite's knowledgebase repository (hosted in O365 SharePoint Online)
• Identified gaps in Homesite’s IT processes based on industry standards, best practices, and internal audit findings, then provided recommendations to management to strengthen Homesite’s IT controls
• Provided reporting metrics and KPIs related to IT
• Reviewed and maintained a whitelist & blacklist of all software applications to ensure IT Security and audit compliance
• Reviewed and tracked all IT hardware assets using Snow Software and JAMF to ensure IT Security and audit compliance

Boston, MA, US

• Reported audit findings and gaps that did not comply with NIST's SP 800-53 rev4 Controls
• Performed SOC reviews on Homesite’s Tier 1 vendors to identify and report on IT control gaps
• Ensured that all data stored in Homesite's IT asset management database (SNOW) is accurate and up-to-date
• Enforced audit procedures for all Homesite IT teams
• Assisted with the management, tracking, and reporting of audit findings for the IT Risk Management using JIRA and Footprints
• Assisted Service Desk with automating onboarding and hardware deployment procedures

Boston, Massachusetts, US

• Provided consulting and support to SSGA teams (internal and client-facing) with State Street's Enterprise 2.0 platform (Microsoft SharePoint and Sitrion social sites). Main responsibilities include:
• Provided training and guidance with setting up and managing SharePoint sites
• Served as a primary contact for SharePoint training & guidance, and established SharePoint sites to meet teams' requirements
• Improved teams' operating models by implementing SharePoint workflows, automated tasks, InfoPath forms, and aggregating data connections
• Carried out best practices for information & data management by utilizing SharePoint's managed metadata (Term Store Management)
• Automated tracking & reporting by establishing workflows & calculated columns for master SharePoint list/library databases

Boston, Massachusetts, US

• Planned and executed Enterprise 2.0 adoption strategies within SSGA IT; encouraged employees to be more engaged State Street's Enterprise 2.0 platform (Microsoft SharePoint and Sitrion social sites)
• Carried out best practices for information & data management on SharePoint sites by leveraging managed metadata to present various contextual views, filtering capabilities, and faceted search
• Introduced a variety of dynamic and intuitive models for end-users to easily view, search, and manage information assets on SharePoint
• Established and managed various Enterprise 2.0 communities within SSGA IT
• Provided mentoring to SSGA IT users on how to use State Street's Enterprise 2.0 platform, and how to become Collaborate "Champions"
• Assisted in interactive workshops and created training guides

Boston, Massachusetts, US

• Established a SharePoint site for SSGA IT; purpose of the site is to improve communication across the department
• Implemented content and design updates on SharePoint sites
• Tracked and updated project documents, deliverables and defects via IBM ClearQuest and Excel
• Created Microsoft InfoPath forms and SharePoint workflows
• Designed and created reports via IBM Cognos and ClearQuest
• Created training documents and templates to help standardize SDLC practices for Project Managers

Boston, MA, US

• Tracked, maintained and managed business users' claims & requests using Lotus Notes, Microsoft Excel and HP's Project & Portfolio Management Center (PPM)
• Created training guides and assisted users facing basic technical issues with computer applications
• Worked on an initiative as the project manager with other co-ops; managed business analysts, developers, and a quality assurance team for developing a website which provides education & training for SharePoint users
• Designed logos, flyers, TV promotions, newsletters, and tested website functions
• Ran daily, weekly, and monthly reports using Microsoft SQL

• Started a project to develop a Smartphone application that will allow restaurants’ customers to order food via the ezOrder Smartphone application
• Conducted field research to gain insight into customers' needs and demands within the dining industry
• Concept-tested the final prototype and financial projections with restaurants' staff members and received positive responses towards their willingness to use the product
• Created a website (www.ez-order.org) through the use of Hubspot to help generate brand awareness and gain feedback from the public

• Started a project to develop a student-run storage company for Northeastern University
• Conducted field research to gain insight into the market demand
• Created broad financial projections based on field research
• Attended Northeastern’s Venture Accelerator workshops to help develop Campus Storage

Bachelor’S Degree, Communication Studies; Business Administration Minor.

Master’S Degree, Project Management - Leading & Managing Technical Projects Concentration

Ib Certificate, Ap Calculus, Ib Psychology Sl, Ib Economics Sl, Ib Mandarin Sl, Cp English