Professional with over twelve years of experience in Network Management, Cybersecurity and IP Telephony.. Solid career developed in large national and multinational companies and industries, oriented towards technical/cultural standards and policies, essential for the smooth running of the Technology area;. Work developed throughout the career with a focus on internal and external clients. Dynamic professional committed to ensuring the delivery of ICT services, with the highest level of quality and availability;. Experience in Operations Management, Service Desk, support (Systems and Infrastructure), incident, problem and crisis management, ICT project management;. Guarantee of SLA, investments in ICT and contracts with suppliers;. Experience in restructuring, assembling and managing infrastructure, support, service and system maintenance teams;. Committed to maintaining and improving the quality of the ICT service level through continuous improvement actions;. Ability to develop processes and procedures for the activities of the function.
Listed skills include Windows Server, Vmware Vsphere, Firewalls, Linux Server, and 26 others.