Executive with knowledge of the Cyber ​Security and Technology business, with 8 years of experience in decision-making with international teams in large-scale and relevant projects for companies such as Banco Real, Avaya, TIM, Everis, Wipro and Comdata. Expertise in managing IT Infrastructure, Systems Development, Service Desk, Field Services, Pre-sales and innovative project management, data analysis and conflict resolution teams.Currently involved in conducting digital transformation initiatives (Cloud Computing, Video Conference, Telecommunications, BI and MIS, automation of customer service through voice, chat, email and social networks channels (robots). In the use of recognition technologies voice with natural language, behavioral analysis of attendants and customers through "Speech Analytics" technologies, predictive analysis with "Machine Learning", optimization of the usability of service systems, GPO/responsible for compliance and analysis of assessment and contracts with a focus on LGPD.Experience in adapting processes, digital and cultural transformation in the company, management of multidisciplinary from different regions.Practice in structuring the technology area, education, training and development of teams respecting the diversity of each one, definition of processes with national and international suppliers (USA, India, Argentina, Colombia, Madrid), with a focus on results business and team management.Extensive knowledge with small, medium and large companies, in adapting teams from hiring, development training to project development and execution.Domain of people management based on predetermined governance focused on communication, project management based on Agile for better delivery and adequacy of solutions, alignment of priorities and monitoring of key indicators.Ability to impart knowledge and multicultural and cross-functional teams training; actively participate with different areas and obtain results from third parties and constant interaction for project development and planning.Analytical capacity, goals achievement, leadership and team spirit by valuing, understanding the ideas of different people and conflict management, relationship with different hierarchical levels, with adaptability to new functions and new environments.International Experience: 2013 - USA - Training for Certification. Spain, Brazil, Chile, India, Argentina, Peru, USA. Attend business meetings.Languages: Advanced English.