✔Nationalidade: Brasileiro 🌍 Bilíngue (Portugues e Inglês) ✉ willian_silvabrito@hotmail.com ☎Profissional bilíngue (português e inglês) recém-formado em bacharelado em Tecnologia da Informação pela CCT College of Computing and Technology em Dublin Irlanda e mais de 10 anos de experiência profissional em atendimento ao cliente, serviço público, gestão de eventos e ensino. Curioso, pensador analítico, solucionador de problemas e apaixonado por tecnologia com conhecimento cada vez mais amplo de diversos sistemas e implementações na area de tecnologia, complementado por colaboração em equipe e habilidades acadêmicas de gerenciamento de projetos. Busco ativamente oportunidades no setor de Tecnologia da Informação, com foco em continuar a desenvolver novas habilidades, ao mesmo tempo em que somo com experiência existente e treinamento recente.Conhecimentos em TI:● Web Design e Desenvolvimento: HTML, CSS, PHP, XML, JavaScript, API JSon, Node JS.● Rede: TCP/IP, DNS, Roteador e switch solução de problemas de conectividade WLAN/LAN.● Administração de banco de dados: Projetos trabalhando com MySQL, SQL, modelo ER.● Cloud Computing: fundamento em AWS Cloud Computing.● Sistemas operacionais: familiarizado com Windows 7, Windows 8 e Windows 10.● Engenharia de Software: Análise e Design de Sistema usando abordagem Agile e ferramentas UML.● Desenvolvimento de software: Usando Java como linguagem de programação.● Dominio no uso do GitHub e GitPod.✔LION™ - LinkedIn Open Networker
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Technical Support And Customer Relations Analyst JrEnotas Jul 2021 - Dec 2021Belo Horizonte, Minas Gerais, Brasil -
It StudentCct College Dublin Sep 2017 - Jun 2020Dublin, Condado De Dublin, Irlanda-Developed skills in programmatic languages and the creation of new programmes. Expanding and updating existing programmes. Running tests to find errors or bugs. Writing and designing coding flow charts and models. Using code libraries.-Conducted literature reviews; collecting and analysing data.-Gained experience with programming languages, databases, and SDLC methodologies.-Worked well on a team and met regularly with Lecturer to discuss research assignments. -
Customer Service RepresentativeCafe Java May 2015 - Mar 2020Dublin, Ireland-Released from work due to COVID-19 job cuts.-Funded college fees and expenses by working part-time in a variety of positions in the Food & Beverages sector. -
Office CoodinatorMgs - Minas Gerais Administração E Serviços S.A. Aug 2010 - Aug 2014Belo Horizonte, Minas Gerais, Brasil-Dealt with analyzing and recognizing deficiencies or problem areas and provided solutions to achieve desired results.-Supervised and management of posting and receiving letters from over 50 States Departments and responsible for a team of young apprentices, giving guidance and support on the daily tasks.Also responsible for the Invoice verification.-Achievements: Successfully approved, by means of a public contest against thousands of other contestants.-Supported a reduction of 50% of the invoice over 6 months, working aside within the general manager and redesigned the way of sending the letters.-Promoted very quickly, becoming the youngest employee in a leadership position in the sector responsible for a team of 15 young employees.-Worked in different sectors in the company as a team leader. -
Call Center RepresentativeAec Contact Center Feb 2009 - Aug 2010Belo Horizonte, Minas Gerais, Brasil-Worked as a call center representative for the client Minas Gerais State Electricity Company (CEMIG).Handled an average of 100-120 calls per telemarketer a day and supported all services and products of the client.-Dealt with customer requests such as power connection & reconnection, invoice review, and also assigned to update private data such as name, ID number, phone numbers, address, payment methods, and generate orders into the CEMIG database.-Built and retained customer loyalty through timely and effective one-call resolutions. Increased revenue through the execution of various sales initiatives.-Completed required training to not only stay current on new/existing systems, products, and services but to also maintain proficiency on company values and organizational requirements.-Used electronic documentation, reference tools, and automated training provided to deliver stellar customer service.-Built sustainable relationships and engaged customers by taking the extra mile.Saved all records of all conversations in our call centre database in a comprehensible way.-Achievements: Achieved excellent evaluations with high scores between 90 and 100 points on customer service by having monitored calls by supervisors and team leaders.-Provided training to the new hires on how to handle the company’s system tools and how to give excellent customer service. -
Customer Service AdministratorDhf - Produtos Alimentícios Oct 2007 - Feb 2009Belo Horizonte, Minas Gerais, Brasil-Provided outstanding customer service to several customers. Identified and assessed customers’ needs to achieve satisfaction.-Built sustainable relationships and trust with customers through open and interactive communication.-Sourced and processed customer orders. Planned production to meet customer requirements.Managed customer account balances.-Liaised with customers regarding stock information and production planning.-Arranged and agreed on delivery schedule with customers. Managed stock.-Achievements: Promoted very quickly, having the opportunity to work in different sectors of the company
Willian Brito Education Details
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Information Technology
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Events Management
Frequently Asked Questions about Willian Brito
What is Willian Brito's role at the current company?
Willian Brito's current role is IT Grad by CCT College of Computing and Technology | IT Technical Support | Junior Web Development | AWS Cloud Computer Practitioner.
What schools did Willian Brito attend?
Willian Brito attended Cct College Dublin, Centro Universitário De Belo Horizonte.
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