Willian Brito Email & Phone Number

Belo Horizonte, Minas Gerais, Brasil

Dublin, Condado De Dublin, Irlanda

-Developed skills in programmatic languages and the creation of new programmes. Expanding and updating existing programmes. Running tests to find errors or bugs. Writing and designing coding flow charts and models. Using code libraries.-Conducted literature reviews; collecting and analysing data.-Gained experience with programming languages, databases, and SDLC methodologies.-Worked well on a team and met regularly with Lecturer to discuss research assignments.

Dublin, Ireland

-Released from work due to COVID-19 job cuts.-Funded college fees and expenses by working part-time in a variety of positions in the Food & Beverages sector.

Belo Horizonte, Minas Gerais, Brasil

-Dealt with analyzing and recognizing deficiencies or problem areas and provided solutions to achieve desired results.-Supervised and management of posting and receiving letters from over 50 States Departments and responsible for a team of young apprentices, giving guidance and support on the daily tasks.Also responsible for the Invoice verification.-Achievements: Successfully approved, by means of a public contest against thousands of other contestants.-Supported a reduction of 50% of the invoice over 6 months, working aside within the general manager and redesigned the way of sending the letters.-Promoted very quickly, becoming the youngest employee in a leadership position in the sector responsible for a team of 15 young employees.-Worked in different sectors in the company as a team leader.

Belo Horizonte, Minas Gerais, Brasil

-Worked as a call center representative for the client Minas Gerais State Electricity Company (CEMIG).Handled an average of 100-120 calls per telemarketer a day and supported all services and products of the client.-Dealt with customer requests such as power connection & reconnection, invoice review, and also assigned to update private data such as name, ID number, phone numbers, address, payment methods, and generate orders into the CEMIG database.-Built and retained customer loyalty through timely and effective one-call resolutions. Increased revenue through the execution of various sales initiatives.-Completed required training to not only stay current on new/existing systems, products, and services but to also maintain proficiency on company values and organizational requirements.-Used electronic documentation, reference tools, and automated training provided to deliver stellar customer service.-Built sustainable relationships and engaged customers by taking the extra mile.Saved all records of all conversations in our call centre database in a comprehensible way.-Achievements: Achieved excellent evaluations with high scores between 90 and 100 points on customer service by having monitored calls by supervisors and team leaders.-Provided training to the new hires on how to handle the company’s system tools and how to give excellent customer service.

Belo Horizonte, Minas Gerais, Brasil

-Provided outstanding customer service to several customers. Identified and assessed customers’ needs to achieve satisfaction.-Built sustainable relationships and trust with customers through open and interactive communication.-Sourced and processed customer orders. Planned production to meet customer requirements.Managed customer account balances.-Liaised with customers regarding stock information and production planning.-Arranged and agreed on delivery schedule with customers. Managed stock.-Achievements: Promoted very quickly, having the opportunity to work in different sectors of the company

Bachelor'S Degree, Information Technology

Associate'S Degree, Events Management

Activities and Societies: - Marketing, Management, Event Operations, Event Planning, Production & Staging