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Willian Cacavelli is listed as Project Manager | Sycomp at Sycomp, a with 146 employees, based in São Bernardo Do Campo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Willian Cacavelli.
Willian Cacavelli previously worked as Project Manager at Sycomp and Sr Incident Manager at Ci&T. Willian Cacavelli holds Master Of Business Administration - Mba, Project Management Within Pmi Methodology from Fundação Getulio Vargas.
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Sou um profissional com 17 anos de atuação nas empresas: REDE GLOBO COMUNICAÇÃO S/A, CI&T, RESOURCE IT SOLUTIONS e SONDA IT.Possuo experiência como analista de sistemas, analista de suporte, coordenador e gerente de incidentes, coordenação de equipes, com facilidade de aprendizado, tendo trabalhado com VMWare, SQL Server, My SQL, suporte a redes (DNS, DHCP, RDS), Oracle, Reporting Builder, ferramentas Citrix Metaframe, programação em C/C++, ASP.net, PHP, HTML, Visual Basic, ferramentas Remedy, VPN, Office 365, acesso remoto, focal point e monitoring, ferramentas FTP, hospedagem, domínio e arquitetura de computação em nuvem.
Listed skills include Espanhol, Windows Server, Microsoft Windows, Itil, and 20 others.
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A career timeline built from the work history available for this profile.
- Project Manager for servers shipping for LATAM, EMEA, MENA-TR, and APAC regions;- Financial and inventory control; - Shipping Approval, Logistics management, customs clearance assitance, and delivery control.- Deliver planning and responsible for server installation control.- CDN servers shipping and delivery management- COD emission and projects conclusion documentation elaboration responsible
-IT Support solutions management, case coordination, problem and change management.-Immediate Support engagement and WR coordination. -Higher management communication, escalation and continuous follow-up with the affected customers.-Documentation improvement and RCA for previous occurred issues. -Agile (KANBAN) framework daily usage.-War Room coordination in English, Portuguese and Spanish languages.
Santana De Parnaíba, São Paulo
-High priority and high availability systems incident coordination;-Introscope, Dynamics, Zabbix and Nagios Monitoring tools;-Jira and Service Now ITSM applications usage;-Reports for high impact tickets and incidents;-War Room and solution proposal for technical areas issues mitigation.-SLA management and agreements for high rysk environments.
São Paulo, São Paulo
-Internet upload system management;-Database maintenance, system restore for Unix environment;-Webpage creation for Web News and system monitoring (Nagios, Introscope, etc)-Projects technical implementations for database and PDCA framework.
-Responsible for executable files; requirements and infrastructure analysis;-3rd level support analyst and change executor and impact analysis for new imlementations;-Database Jobs and Stored Procedures creation and development;-New analysts trainning responsible for L1 and L2 Teams.
-Global responsible for Customer Support SPOC Support;-Agressive SLA metrics;-Critical tickets notification responsible;-Remote access for L1 Support Analysis and ticket forwarding for the responsible Support Team Groups.
São Paulo, São Paulo, Brasil
- L3 Support Analyst for Network Service Provider company;- Dev codes review;- Website restore;- Solution coordinator and Project Coordinator
-High/Critical tickets reports for the responsible analysis and solutions Teams for Cars Factory;-World responsible for systems availability and Customer Support (L1) analysis and reports for Global Solutions Teams, reaching APAC, EMEA, NA and LATAM responsible contacts;-Higher Management Escalation.
Other employees you can reach at sycomp.com. View company contacts for 146 employees →
April Meyer
Colleague at SycompKokomo, Indiana, United States
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Nicholas Bulman
Colleague at SycompUniversal City, Texas, United States
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Manasi Patwardhan
Colleague at SycompPune, Maharashtra, India
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María Fernanda Pinzón
Colleague at SycompBogota, D.C., Capital District, Colombia
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Abhishek C.
Colleague at SycompMumbai, Maharashtra, India
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Christopher Breen
Colleague at SycompNew York, United States
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Yanelys Zaldivar
Colleague at SycompMiami, Florida, United States
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Joshua Haithwaite
Colleague at SycompNorth Curl Curl, New South Wales, Australia
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Lori Bianco
Colleague at SycompEl Sobrante, California, United States
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NK
Naomi Kavon
Colleague at SycompPetah Tikva, Center District, Israel
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Quick answers generated from the profile data available on this page.
Willian Cacavelli works for Sycomp.
Willian Cacavelli is listed as Project Manager | Sycomp at Sycomp.
Willian Cacavelli is based in São Bernardo Do Campo, São Paulo, Brazil while working with Sycomp.
Willian Cacavelli has worked for Sycomp, Ci&T, Sonda It, Rede Globo, and Resource It Solutions.
Willian Cacavelli's colleagues at Sycomp include April Meyer, Nicholas Bulman, Manasi Patwardhan, María Fernanda Pinzón, and Abhishek C..
You can use AeroLeads to view verified contact signals for Willian Cacavelli at Sycomp, including work email, phone, and LinkedIn data when available.
Willian Cacavelli holds Master Of Business Administration - Mba, Project Management Within Pmi Methodology from Fundação Getulio Vargas.
Willian Cacavelli is listed with skills including Espanhol, Windows Server, Microsoft Windows, Itil, Ad, Windows, Operating Systems, and Microsoft Powerpoint.
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