Willie Fields Email and Phone Number

Assisted with testing of Annual Enrollment, and or other plan implementations as necessary.Served as liaison to Field Office Human Resource Staff, and or other corporate colleagues, as well as external vendors and third party administrators. Provided recommendations for plan modifications and/or vendor selection or retention based on vendor customer service record, participants, complaints, etc.Handled incoming telephone calls from all employees and resolve benefit related questions and or problems.Received, reviewed, approved and processed all refund request for benefit premium refundMonitored, and reviewed all ADP error reports; to include initiation of the appropriate action needed to start corrective action process.

• Provided direct support to client, to include liaison between client and IT department• Researched, investigate and analyze all client cases to determine solution to fix and reslove all escalted resolutions.• Interacted with client, IT department, and Operations via written and or verbal communications methods.• Interviewed, hired, trained and managed a staff of 24 Benefits Analyst as part of the Annual enrollment Team• Track and report all system issues to IT department.

Received US Army Technical training in communications systemsSupervised 13 subordinates and counseled them as neededCompleted US Army Primary Leadership Development Course