Willie Parks Email & Phone Number

Atlanta, Ga, Us

Analyze, validate, and verify the integrity of data collected from various sources, such as cameras, sensors, or other tracking devices used in NBA and MLB. Maintain quality assurance processes and standards to ensure that data meets established criteria for accuracy, completeness, and timeliness.

Oversaw access to secured shared files and folders across Heritage SunTrust and Truist platforms. Managed incidents and service requests through the ServiceNow ticketing system. Utilized PowerShell scripts for Active Directory user and group management. Managed server access using UNIX /Linux commands and scripting. Acted as Point of Contact in team leader’s absence and conducted access audits and investigations using Varonis and Change Auditor.

Managed incident tickets and work orders related to UNIX and Windows accounts, resolving user access issues. Oversaw local and Centrify UNIX as well as Active Directory accounts and privileges. Acted as Point of Contact in the absence of team leader. Configured and managed Exchange server functionalities including mailboxes, distribution lists, conference rooms, and shared mailboxes. Managed secondary IDs and services accounts, ensuring password reconciliation, and adding accounts to safes using CyberArk. Conducted monthly access audit reports and investigated shared drive activities using Varonis.

Utilized PowerShell scripting for generating new employee accounts, setting up Exchange accounts in Office 365 via Azure AD, and managing and modified Organization Units (OUs) in Azure Active Directory. Conducted monthly and quarterly audits of software access. Addressed internal customer requests through ServiceNow ticketing system.

access according to Security Policies, provisioning and deprovisioning Mainframe Resource Access Control Facility (RACF) IDs of new users and reactivating dormant ones. Utilized SailPoint IIQ to grant user access, set user permissions, and add/update entitlements. Additionally, administered exchange accounts.

Operated within a call center setting, addressing security access inquiries, issues, and incidents. Managed user access according to Security Policies, provisioning and deprovisioning Mainframe Resource Access Control Facility (RACF) IDs of new users and reactivating dormant ones. Utilized SailPoint IIQ to grant user access, set user permissions, and add/update entitlements. Additionally, administered exchange accounts.

Provided frontline customer service in a call center environment, addressing security access inquiries and processing requests such as password resets and unlocking user accounts across UNIX/Linux systems. Managed Mainframe provisioning Resource Access Control Facility (RACF) IDs for new users and reactivated dormant ones. Handled request tickets and work orders in IT Service Portal. Developed procedures for restoring disabled RACF IDs in Mainframe and Active Directory. Utilized SailPoint IIQ for managing user access, permissions, and entitlements.

Atlanta, Georgia, United States

Installed and maintained network components such as VPNs, computer hardware like printers and monitors, and such applications as MS Office Suite and Adobe. Deployed, analyzed, and troubleshot desktop workstations, laptops, printers, monitors, network devices, servers, phones, and switches within LAN/WAN environments. Troubleshot hardware and software issues for internal customers using Windows XP/7 OS. Provided technical support both on-site and remotely via Cisco AnyConnect. Addressed issues related to Windows OS, Exchange/Outlook, Internet Explorer, and other supported software issues. Documented case interactions in the case tracking software (BNC Remedy).

Atlanta, Georgia, United States

Supervised a team of 5 or more Delta aircraft cabin cleaners, ensuring adherence to inspection requirements including specialized timeframes. Recognized with the Crew Lead of the Month Award for achieving the highest inspection score and efficiency among teams.