Richard Cook Email & Phone Number

Glendale, Arizona, United States

Chandler, Arizona, United States

Coordinate multiple projects using a combination of waterfall, agile/scrum, and hybrid methodologies to guarantee timely milestone delivery within budget constraints. Manage extensive project planning, adhering to deadlines, resource allocation, and risk management while nurturing stakeholder relationships. Supervise a portfolio of over 60 mainframe applications, ensuring the annual delivery of five projects, emphasizing resource coordination and collaboration with development managers and the PMO. Apply Lean Six Sigma techniques for ongoing process improvements within the PMO. Develop and utilize a structured approach to capture project insights, fostering collective learning and process refinement.• Reduced organizational costs by $10M annually by spearheading high-profile, cross-organizational project to migrate 60+ applications to new infrastructure.• Enhanced mainframe team utilization rate by 15% through strategic resource allocation and engagement parameters.• Improved throughput by 10% for scrum project via redesign of project dashboard, resulting in more effective planning activities.• Achieved 25% enhancement in delivery times to customers by leading cross-functional initiative for e-commerce spare parts fulfilment.• Boosted efficiency of API development teams by 15% through leadership consolidation and synchronization of work.• Spearheaded cross-functional initiatives to enhance e-commerce fulfillment processes, orchestrating site visits, vendor partnerships, and system integrations.

Austin, Texas, United States

Led multiple IT teams, comprising 9 to 17 SAP analysts, .NET, and JAVA developers, to align project outcomes with business objectives across three SAP ERP instances and over 30 warehouse applications. Managed integration and enhancement initiatives for a wide network of distribution and manufacturing facilities, boosting system efficiency and operational support. Cultivated collaborative relationships with business stakeholders, developing strategic roadmaps and overseeing comprehensive project management to promote continuous improvement and innovation. Strengthened operational support frameworks to improve SLA adherence and implemented technology upgrades to uphold high standards for technology, security, and business continuity.• Achieved significant upgrade to ECC 6.0 on S4/Hana for SAP application and hardware, facilitating uninterrupted production operations with managed budget exceeding $3M.• Raised operational support SLA from 60% to 96% for 30+ warehousing applications and three SAP ERP systems, implementing structured escalation processes that ensured timely and effective issue resolution.• Led six cross-functional projects annually, maintaining 100% on-time delivery through effective team coordination, strategic planning, and proactive risk management.• Oversaw replacement of critical printing label assets across multiple plants, developing thorough operational support documentation to guarantee seamless transitions.• Conducted comprehensive SAP training for key organizational divisions, aligning resources with support and project requirements to ensure flawless project execution without delays.

Austin, Texas Area

Managed the Global Trade, Global Customs, Integration/Middleware, Quote to Cash, and Supply Chain organization in the new Hewlett Packard Inc company after the split of HP. Responsible for managing team of 8 direct reports and 16 total employees in US and Mexico. Team delivered solutions for compliance projects in the Global Trade and Customs, Supply Chain and Quote to Cash areas. Team also supported all of Hewlett Packard for Integration/Middleware on compliance topics.Responsible for splitting teams for the HP split to ensure both companies would succeed post-split. Activities included knowledge transfer, training, Team delivers solutions for compliance projects in the Global Trade and Customs, Supply Chain and Quote to Cash areas.

Austin, Texas Area

Oversaw cross-functional teams of 19-21 SAP analysts, concentrating on sales, distribution, and supply chain improvements within SAP ERP systems. Partnered with business stakeholders to create strategic roadmaps that align with global trade and customs functions. Delivered extensive project oversight by setting up operational frameworks, IT strategies, and team objectives for the Global Trade and Customs division. Led team meetings and individual sessions to ensure project continuity while managing the onboarding and training of new management staff. Spearheaded the swift deployment of critical tax projects, ensuring resource availability and obtaining necessary approvals within tight deadlines.• Spearheaded creation of Global Trade and Customs division in the new HPI, defining organizational structure and strategic vision.• Received CIO Award for Management Excellence for leading 46-member team through transitional challenges and maintaining high performance.• Honored with Global CIO Award for delivering vital tax project within 12-day timeframe during critical holiday period.

Austin, Texas Area

IT Manager for multiple teams at AMD including SAP Enterprise Portal, SAP Customer Relationship Management (CRM), SAP Business Warehouse, SAP Supplier Relationship Management (SRM), Advanced Planner and Optimizer (APO), and Business Objects Planning and Optimization supporting AMD's reporting, purchasing, demand planning and sales forecasting processes at AMD.Teams varied anywhere from 4 to 10 direct reports and up to 30 contract personnel both domestic and international and executed projects for business system enhancements and provided operational support.Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

Bs, Financial Management

Sed Title, Computer Programming