Willie Moreno Email and Phone Number

• International Medical Tourism Speaker/Marketing Consultant• Event Planning & Trade show Operational & Registration Management • International Sales & Customer Relations Development• Market Research & Competitive Analysis Analyst • Profit &Loss Management Public Relations SkillsExperience:SpeakerEL Salvador’s 1st International Medical Travel SummitOctober 9th& 10th, 2014Hotel Hilton Princess, San Salvador, El SalvadorTopic: “Advancing Consumer Awareness in the Medical Tourism Industry”Guest Consultant/SpeakerArgentina’s 1st Medical Tourism SummitSeptember 17th, 18th, & 19th 2014Alvear Art Hotel, Buenos Aires, ArgentinaTopic: “Advancing Consumer Awareness in the Medical Tourism Industry”Guest ConsultantMexico’s Global Summit Medical Tourism Business 2013October 16th, 17th, & 18th, 2013Mexicali Convention Center, Mexicali, Mexico

• Sold $250,000 of Sponsorships& Exhibitor sales for the Int’l Medical Tourism Conference to Latin American countries such as Argentina, Brazil, Panama, El Salvador, Mexico, Guatemala , Spain, Colombia, Costa Rica, Jamaica, The Bahamas, Puerto Rico and Turkey.• Developed contacts with government agencies, hospitals, doctors, and medical facilitators in the Latin American countries mentioned above.• Manage all aspects of conference functions assuring each is produced within the established schedules and budgets including Hotel Management liaison, Security, AV, Temp Staffing, Shipping, Catering, Communications and Computers, On-Site Conference Office, Registration on/off site.• Manage operations for exhibit/sponsor services assuring all agreed benefits, ads, signage etc. are implemented. • Serve as primary contact for selected conference hotels, ensuring all necessary hotel services are ordered/billed as contracted • Provide customer service to registrant questions via email/phone regarding conference registration and payment• Work one-on-one with IT Director to create internet-based registration system• Serve as Catering Coordinator, reviewing catering requirements/budget guidelines with conference management• Develop specifications for security needs based on size of conference; obtain quotes for services; submit recommendations for security firm

• Managed and supervised daily operations of 6 cafes• Trained all managers on creation of profitable café• Ensured quality products and customer service were given• Created Excel spreadsheets to track monthly Profit & Loss, COGS, sales, expenses, and payroll at club level. • Decreased P & L losses from $240,000 in 2003 to $25,000 in 2004 \ Entered & updated POS data• Developed POS training program for all café managers & assistant GMs• Developed holistic and incentive base marketing program to increase sales, collaborating with staff in referring members to use café• Introduce new products.• Design and organize two customer service workshops for all café staff