I work with C-Level executives helping them devise Customer Communication Management (CCM) strategies to drive growth, increase customer retention by improving the quality of every customer interaction and lower costs through driving business process improvement.Strong experience in sales and partner management, complex sales methodologies, presentation skills, negotiation skills, business process automation. Proven record of effective account management. Track record of success with customers that requires a “break the mold” approach. Success derived by listening to customers, probing for business process issues and finding opportunities to exceed their expectations. Building respect, trust, and credibility by understanding customer challenges and business drivers while focusing on their unique needs. Taking personal responsibility for ensuring the highest level of customer satisfaction at each point of contact. Experience in Customer Relationship Management (CRM), Software as a Service (SaaS), Enterprise Content Management (ECM), Customer Communication Management (CCM).Trusted Advisor; Self-motivator; Problem solver; Focused; Organized and analytical; Creative; A positive, can-do attitude; Strong professional ethics and integrity; Ability to learn quickly and enjoy a fast pace entrepreneurial environment; Ability to operate remotely; Achievement driven; Highly competitive.My key success principles:Play to Win-WinLive by GoalsTake actions to achieve my GoalsBecome a trusted AdvisorFocus on helping Customers solve problems Be a Change Agent when it is in the best interest of the CustomerPursue Continuous Self Improvement