•Supported the design, testing, and maintenance of over 500 servers (100+ Domain Controllers) including configuration of all hardware and software across nine separate Navy Training domains to include: Navy and Marine Corps Intranet (NMCI), Training Network (TRANET Classified and Unclassified), And Electronic Training Room systems•Supported several branches within Navy Education and Training Professional Development and Technology Center (NETPDTC) to include: Windows Systems, Enterprise Security Team, and Training Network (TRANET) Active Directory•Managed Active Directory at the Enterprise level; administered over 100,000 students, users, and administrators. •Analyzed, logged, tracked and resolved complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. •Coordinated hardware/software installations and upgrades to ensure work was properly performed in accordance with company policy. Recommended resolution to complex matters of significance and coordinated the implementation of the approved course of action. •Coordinated testing, upgrades and configuration of system files and services. Ensured changes were in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepared for and prescribed approaches to possible downstream implications. •Compliance/Vulnerability scanning; STIGS; Life-cycle sustainment to include: Application Installation & Configuration and System Baseline Monitoring•Created ACAS Scans for servers and workstations. Remediated threats/vulnerabilities through patching, registry modifications, script writing and testing, group policy object (GPO) modifications and implementation

As Superintendent of Communications and Senior AF Communicator in North West Florida region, oversaw 23 personnel maintaining Air Force communications in the Greater Pensacola Region by supporting 1,600 personnel in nine geographically separated units detached from four AETC bases. Served as 3D Careerfield Functional Manager. Served as focal point for information security, lead customer service agent and Information Assurance Manager (IAM). Liaised with US Navy Communications Officer on AF Land Mobile Radio, V/UHF radio frequency & telephone requirements and related issues. Directed client support team for the visiting AETC Inspector General’s Combined Unit Inspection team; configured 30 PCs & two servers--ushered Wing’s “Excellent” rating.Technical SME; provided support & guidance on a wide range of IT matters typically extended to an entire base populace to include: strategic/capital-planning & resource management. Served as project manager, engineered $1.2 million 3,400 sqft communications data center facility relocation; configured and installed 12 AF Network Windows 2003/08 servers, 50 enterprise systems & 30 telephones.Managed, tracked, and reported the Information Assurance Awareness Program using computer-based training for both initial and recurring information protection training. Routinely applied IT security principles, methods, policies and security products to ensure compliance with security requirements at the base LAN level to protect and maintain the availability, integrity, and accountability of information system resources. Effectively reviewed and validated certification and accreditation (C&A) packages and ensured the C&A packages met established requirements.Served as Contracting Officer Representative (COR) managing an Information Technology (IT) contract valued at $1.45 million annually--the largest in AETC. Developed performance work statements, contract objectives and established thresholds.

INFORMATION TECHNOLOGY ASSET MANAGEMENT: Supervised 6 personnel. Served as Equipment Control Officer managing 173 Asset Inventory Management accounts, controlling over 39K IT assets valued at $65 million; second largest AF Defense Reporting Activity. Provided administrative and policy direction in terms of broadly defined missions or functions of the agency. Oversaw joint, initial and annual equipment inventories; monitored reports of survey, managed and prepared reports of excess equipment, and directed equipment disposition. Executed all Automated Data Processing Equipment (ADPE) purchases for Keesler AFB; reviewed and authorized ADPE purchases, processed receiving reports of ADPE IT assets. Processed all ADPE IT technical solutions; solicited ADPE quotes from vendors and agencies utilizing government contracts and Blanket Purchase Agreements. Planned, organized, and directed studies to develop long-range forecasts and recommendations; negotiated effectively with management to accept and implement recommendations. Coordinated development of standards, guidelines, and policies.Planned, prepared and presented management level briefings and presentations on system status and future plans to both user activities and higher management personnel. Managed IT acquisition purchases; defined objectives and requirements, solicited approved sourcing, aided in contract development, and coordinated post-award management.SOFTWARE LICENSE MANAGEMENT: Served as Base Software License Manager; controlled $2.1 million worth of software. Monitored, managed and maintained 39 software inventory accounts; directed and advised Designating Approval Authority on software compliance. Managed procurement of commercial off-the-shelf software (COTS) under the Air Force's Microsoft Enterprise License Agreement and Blanket Purchase Agreements. Utilized an “academic option” for procurement of Microsoft server software for a new Cyber Operations course; saved the AF over $1.5 million.

Supervised 25 Level I & II Information Assurance Technicians. Routinely assigned work, determined priorities and set time frames for daily workloads over three shifts operating 24 hours. Effectively planned, tested, configured, monitored and maintained network systems to 12,000 delivery points and 10,000 users operating multiple operating systems-based network platforms. Provided effective network problem identification and resolution while providing technical guidance to 120 Functional System Administrators and 210 Client Support Technicians. Directed notifications of high precedence and un/classified message deliveries for Keesler AFB recipients. Installed, upgraded, and configured hardware and software used to support file, print, messaging and user applications. Routinely ensured effective analysis of network performance to minimize interruptions. Reviewed audit logs and trace files to identify, analyze, and isolate potential problem sources. Responded to management’s requests for guidance and followed proper operational procedures. Provided on-going technical advice and guidance to customers in the operation and maintenance of systems hardware and software. Led team to resolve over 5,000 network issues per year; revitalized on-site technician support procedures and guidelines to enhance overall office efficiency by 65%. Organized and led a 30-man team to assist with recovery of 352 computer accounts corrupted on the domain; all workstations rejoined to network and operational in under five hours. Identified overdue customer trouble tickets; reconciled bi-weekly reports and eliminated 640 outdated requests. Updated and maintained Action Tracker MS Access database; distributed and tracked network advisories and notices to fortify network stability. Developed effective formal and informal training sessions and ensured understanding of programs and processes.

Supervised 8 personnel. Developed, reviewed, and modified changes to schedule of operations for successful day-to-day operations. Planned, coordinated, and installed applications software and hardware for operating systems. Optimized the functionality and performance of hardware and software systems and ensured availability, integrity, efficiency, and reliability of servers. Managed and maintained five Microsoft Exchange Servers for Keesler AFB enterprise network. Ensured system continuity through effective surveillance of system components and their operation. Developed proposals to enhance operational use of systems hardware and software and applied innovative techniques and seasoned judgment to identify areas where IT systems can reduce or eliminate labor and time intensive manual processes. Managed installation of system patches and enhancements/updated and ensured system integrity was not compromised. Developed standard procedures for account establishment, system maintenance, and system recovery. Designed and managed new email backup strategy vastly improving off-site backup abilities. Incorporated a series of best practices which enabled backup of over 8,000 mailboxes/1,000 public folders immensely increasing server disaster recovery time by 200%. Resolved recurring Outlook Web Access mail server failure; applied registration modification patch which remedied the issue—increased availability for remote clients by 30%. Prepared, coordinated, and implemented policy and procedures for hardware and software applications system operation.

Maintained, operated, repaired, installed, troubleshot and calibrated HVAC/R Control Systems for Air Force's second largest medical center and 22 associated medical facilities totaling over one million square feet. Control Systems included pneumatic, electric and electronic controllers, sensors and actuators. Maintained, updated and operated over $150K in computer based systems for York environmental controls. Interpreted and updated over 1,000 as-built drawings, schematics and blue prints. Managed hazardous material and chemical program to include Material Safety Data Sheets for over 250 chemical substances and compounds.